At a Glance
- Tasks: Lead and develop Patient Welcome teams, ensuring smooth operations and excellent patient experiences.
- Company: Join Penrose Health, a dynamic healthcare provider focused on patient care.
- Benefits: Enjoy a permanent full-time role with opportunities for growth and development.
- Other info: Be hands-on and visible, driving safety and quality across multiple sites.
- Why this job: Make a real impact in a fast-paced environment where every day is different.
- Qualifications: Strong leadership skills and a passion for improving processes and team morale.
The predicted salary is between 40000 - 50000 £ per year.
As our multi-site Operations Manager for the Patient Welcome Teams, you’ll take real ownership of how our practices run day to day. You’ll be the driving force that keeps everything moving, making sure every patient is welcomed warmly, every day runs safely and smoothly, and every colleague has what they need to perform at their best.
You’ll lead our brilliant Patient Welcome Teams with energy and purpose - setting clear standards, keeping morale high, and stepping in wherever needed to keep things on track. This is a hands-on, visible role where you’re right at the heart of the action: supporting teams on the ground, fixing issues in real time, and making quick, practical decisions that keep both sites running like well-oiled machines.
You’ll act as our on-site Health & Safety lead, proactively maintaining safe, compliant, and welcoming environments. You’ll work closely with clinical teams, facilities, and central functions to spot risks early, streamline processes, and remove friction before it impacts patients or staff. No two days will look the same, and that’s exactly the point. You’ll see what needs doing and dive in. Your focus is on people, operations, and delivery.
If you’re energised by fast-paced environments, motivated by visible impact, and the kind of person who rolls up their sleeves and makes things happen, you’ll thrive in this role, and feel right at home at Penrose Health.
You’ll be doing things like:
- Lead and develop the Patient Welcome/Reception teams, ensuring high standards, strong performance, and consistent staffing aligned to demand.
- Manage rotas, workload, and daily workforce allocation to maintain smooth operations and excellent patient-facing service.
- Oversee front-desk and patient flow operations, ensuring efficient check-in, accurate data capture, and a consistently positive patient experience.
- Monitor and deliver operational KPIs, using data to identify issues quickly and drive continuous service improvement.
- Act as on-site Health & Safety Officer, ensuring full compliance, risk management, and a safe environment for patients and staff.
- Ensure both sites remain clean, organised, and operationally ready, coordinating with Facilities to resolve issues promptly.
- Work closely with clinical teams to support safe, effective clinical delivery, removing operational barriers and ensuring observations are completed.
- Escalate clinical or patient safety risks quickly and appropriately.
- Plan and run key operational meetings and PLT sessions, ensuring actions are completed and improvements implemented.
- Support audit, compliance, and inspection preparation to maintain high standards across sites.
- Drive continuous improvement across both locations, identifying gaps and implementing solutions rapidly.
- Collaborate with other managers to create consistent standards and shared best practice across all sites.
You’ll thrive here if you:
- Take pride in spotting problems early, solving them quickly, and keeping operations running smoothly.
- Get excited about improving processes, introducing new ideas, and making things better week after week.
- Are a natural people leader who can lift team morale, set clear expectations, and bring out the best in everyone.
- Love being at the heart of a fast-paced environment where every day feels different.
- Get real satisfaction from creating warm, welcoming spaces for patients and supportive environments for colleagues.
- Enjoy being hands-on, visible on the floor, sleeves rolled up and leading by example.
- Can stay calm and positive even when the waiting room gets busy or plans change unexpectedly.
- Care about safety and quality, and aren’t afraid to take ownership of Health & Safety and site standards.
- Love working closely with clinical teams and helping remove barriers so they can focus on patient care.
- Communicate confidently, build strong relationships, and know how to bring teams together across sites.
- Want a role where your impact is immediate, visible, and genuinely improves patient experience every single day.
Site Operations Manager employer: North Lewisham PCN
At Penrose Health, we pride ourselves on being an exceptional employer, offering a dynamic work environment in South East London where every team member plays a vital role in enhancing patient experiences. Our culture is built on collaboration, continuous improvement, and a commitment to safety, ensuring that our staff feel supported and empowered to excel in their roles. With ample opportunities for professional growth and a hands-on approach to leadership, you will find a rewarding career that makes a real difference in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Site Operations Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to site operations. Think about how you’d handle specific challenges and be ready to share your experiences. Confidence is key, so get comfortable talking about your skills!
✨Tip Number 3
Show your passion for patient care and operational excellence during interviews. Share examples of how you've improved processes or led teams in the past. Let them see that you’re not just looking for a job, but a chance to make a real impact.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our team at Penrose Health. Let’s make things happen together!
We think you need these skills to ace Site Operations Manager
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about leading teams and improving patient experiences. Share specific examples of how you've made a difference in previous roles.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure to highlight your relevant experience and skills without waffling. Use bullet points if it helps to organise your thoughts!
Tailor Your Application:Make sure to customise your application for the Site Operations Manager role. Refer to the job description and align your experiences with the key responsibilities and qualities we’re looking for. This shows us you’ve done your homework!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at North Lewisham PCN
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Site Operations Manager. Familiarise yourself with the key tasks mentioned in the job description, like managing rotas and overseeing patient flow operations. This will help you demonstrate how your experience aligns with their needs.
✨Showcase Your People Skills
As a natural people leader, it's crucial to highlight your ability to lift team morale and set clear expectations. Prepare examples of how you've successfully led teams in the past, especially in fast-paced environments. This will show them that you can bring out the best in everyone.
✨Be Ready for Real-Time Problem Solving
Since this role involves fixing issues on the spot, be prepared to discuss how you've handled unexpected challenges in previous positions. Think of specific instances where you identified a problem early and implemented a solution quickly, showcasing your proactive approach.
✨Emphasise Your Commitment to Safety and Quality
Given the importance of Health & Safety in this role, come equipped with examples of how you've maintained compliance and created safe environments in your past roles. This will demonstrate your dedication to ensuring both staff and patient safety, which is a top priority for them.
