At a Glance
- Tasks: Lead the reception team and create a welcoming environment for patients.
- Company: Join a supportive GP practice focused on patient care.
- Benefits: Competitive salary, full-time hours, and a chance to make a real impact.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Shape first impressions and enhance patient experiences every day.
- Qualifications: Leadership skills and a passion for patient care are essential.
The predicted salary is between 27000 - 29000 € per year.
Welcome Team Lead £27,000 - £29,000 (Depending on Experience)
Step into a hands‑on leadership position where you shape the very first impression patients have from the moment they walk through our doors, and the lasting experience they take with them when they leave. As our Patient Welcome Team Leader, you'll be the calm, confident, proactive presence that keeps the entire front‑of‑house environment running like clockwork. You’ll oversee everything from the energy at the reception desk to the smooth flow of the waiting room, ensuring patients feel reassured, supported, and cared for at every step.
Whether you’re guiding your team through a busy morning clinic or running daily huddles to keep everyone aligned your leadership will set the tone for the whole practice. This is a role for someone who loves taking ownership and isn’t afraid to roll up their sleeves. You’ll support your team to shine by coaching, motivating, and empowering them, while also holding high standards of professionalism, accountability, and patient care.
Your proactive approach will help prevent issues before they arise, improve processes, and create an environment where both staff and patients feel valued. You’ll also be the driving force behind maintaining a warm, visually welcoming practice space that reflects our values. From ensuring the reception areas stay tidy and inviting, to working with facilities and the Site Manager to solve on‑site challenges, you’ll play a huge role in making the practice feel like a place people genuinely want to be.
If you thrive in a dynamic environment, love supporting people, and want a leadership role where you can truly see the impact of your work every single day, then this role has your name all over it.
Key Responsibilities- Being the role model by demonstrating best‑practice technique and professional conduct when taking vital observations
- Managing rotas, daily staffing, and smooth front‑of‑house operations
- Ensuring the practice always looks tidy, professional, and genuinely welcoming
- Running team meetings to keep communication flowing and morale high
- Being an on‑site Health & Safety Officer - keeping everyone safe, compliant, and confident
- Collaborating with clinicians, support teams, and the Site Manager to keep everything moving
Senior Receptionist - GP Practice employer: North Lewisham PCN
At Penrose Surgery, we pride ourselves on being an exceptional employer that values both our staff and patients. Our supportive work culture fosters professional growth through hands-on leadership opportunities, allowing you to make a meaningful impact in the community. With a focus on teamwork and patient care, you'll find a rewarding environment where your contributions are recognised and appreciated.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Receptionist - GP Practice
✨Tip Number 1
Get to know the practice! Before your interview, do a bit of research on Penrose Surgery. Familiarise yourself with their values and patient care approach. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on how you can demonstrate your leadership skills and proactive approach, as these are key for the Senior Receptionist role.
✨Tip Number 3
Show off your personality! During the interview, let your calm and confident nature shine through. Remember, they want someone who can create a welcoming atmosphere, so be warm and approachable while discussing your experience.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the position and keep you top of mind for the hiring team.
We think you need these skills to ace Senior Receptionist - GP Practice
Some tips for your application 🫡
Show Your Leadership Skills:In your application, make sure to highlight any previous leadership experience. We want to see how you've motivated and supported your team in the past, so share specific examples that showcase your ability to lead effectively.
Keep It Professional Yet Warm:Your written application should reflect the warm and welcoming environment we strive for at Penrose Surgery. Use a friendly tone while maintaining professionalism, as this will give us a glimpse of how you’ll interact with patients and staff alike.
Be Proactive in Your Approach:We love candidates who take initiative! In your application, mention any times you've identified potential issues before they arose or improved processes in your previous roles. This shows us you're the proactive presence we need at the front desk.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our practice and values.
How to prepare for a job interview at North Lewisham PCN
✨Know the Practice Inside Out
Before your interview, take some time to research the GP practice thoroughly. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your Leadership Skills
As a Senior Receptionist, you'll be leading a team. Be prepared to discuss your previous leadership experiences and how you've motivated and supported your team in the past. Use specific examples to illustrate your proactive approach and ability to maintain high standards.
✨Demonstrate Your Problem-Solving Abilities
Think of scenarios where you've successfully resolved issues in a busy environment. Whether it’s managing patient flow or addressing staff concerns, be ready to share how you’ve tackled challenges head-on and improved processes in your previous roles.
✨Emphasise Your Communication Skills
Effective communication is key in this role. Prepare to discuss how you keep your team informed and engaged, as well as how you interact with patients. Highlight any experience you have in running meetings or huddles to keep morale high and ensure everyone is aligned.
