At a Glance
- Tasks: Make 150+ outbound calls daily to help NHS patients book vital health appointments.
- Company: Join a dedicated team in a fast-paced, supportive environment focused on patient care.
- Benefits: Competitive salary, career growth opportunities, and the chance to make a real impact.
- Other info: Fast-paced role with training provided; must have right to work in the UK.
- Why this job: Your conversations could save lives and improve patient health outcomes.
- Qualifications: Strong communication skills and resilience; experience in sales or customer service is a plus.
The predicted salary is between 25000 - 32000 € per year.
We are seeking a resilient, motivated individual to join our Proactive Carehub as a Sales Advisor in our NHS appointments team. In this high-impact role, you’ll be part of a dedicated outbound sales calling team focused on helping NHS patients access vital health reviews and clinical appointments. You’ll make over 150 outbound calls per day, engaging with patients who may be unaware, hesitant, or previously unresponsive. Your goal is to build rapport quickly, explain the importance of the appointment clearly, and motivate them to take action. These conversations can have a direct impact on someone’s health - and in some cases, may even save lives. This is a fast-paced, target-driven role where success is measured by your ability to connect, persuade, and bounce back from rejection. You’ll need strong communication skills, emotional resilience, and a genuine desire to help people. You’ll also be expected to learn quickly, as you’ll be working across multiple clinical areas and using various systems to track and record patient interactions.
If you’ve worked in outbound calling, telesales, fundraising, or any role that involves speaking to strangers and overcoming objections, and you thrive on hitting targets - this could be the perfect challenge for you.
Key Responsibilities- Making 150+ outbound calls per day to NHS patients due for clinical reviews.
- Explaining the importance of health appointments in a clear, persuasive way.
- Motivating hesitant or sceptical patients to book potentially life‑saving appointments.
- Handling objections professionally, including from patients contacted multiple times.
- Working across multiple clinical areas and learning new medical terminology (training provided).
- Tracking your performance and participating in coaching to improve booking rates.
- Recording call outcomes accurately and updating patient records in CRM systems.
- Meeting and exceeding daily, weekly, and monthly booking targets.
- Thriving in a fast‑paced, target‑driven environment where resilience is key.
- Enjoy speaking to people and can build rapport quickly, even over the phone.
- Stay calm and professional when handling objections or rejection.
- Are motivated by targets and enjoy working in a performance-driven environment.
- Bounce back quickly from setbacks and keep your energy high throughout the day.
- Learn fast and are open to picking up new medical terminology and systems.
- Take pride in helping others and want to make a meaningful impact on patient health.
- Are confident using computers and comfortable navigating digital systems.
- Work well independently but also enjoy being part of a supportive, goal-oriented team.
We are unfortunately unable to sponsor applicants for this role, so you will need to have right to work in the UK in order to apply for this role.
Sales Advisor - NHS Appointments employer: North Lewisham PCN
Join our dynamic team at London Bridge, where we prioritise employee growth and a supportive work culture. As a Sales Advisor in the NHS Appointments team, you'll not only contribute to vital health outcomes but also benefit from comprehensive training and development opportunities, ensuring you thrive in a fast-paced environment. With a focus on resilience and teamwork, we offer a rewarding career path that makes a real difference in people's lives.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Advisor - NHS Appointments
✨Tip Number 1
Get to know the company and its mission. When you’re on that call, show genuine interest in what they do and how your role as a Sales Advisor can make a difference. It’s all about connecting with their values!
✨Tip Number 2
Practice your pitch! Role-play with a friend or even in front of a mirror. The more comfortable you are with your delivery, the better you’ll handle those tricky objections when you’re on the line.
✨Tip Number 3
Stay positive and resilient. Rejection is part of the game, especially in outbound sales. Keep your energy up and remember that every 'no' gets you closer to a 'yes'.
✨Tip Number 4
Don’t forget to follow up! If you’ve had a good conversation but the patient isn’t ready to book, send them a friendly reminder or additional info. It shows you care and keeps the door open for future calls.
We think you need these skills to ace Sales Advisor - NHS Appointments
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Sales Advisor role. Highlight any previous outbound calling or sales experience, and don’t forget to mention your ability to handle objections and build rapport quickly!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about helping NHS patients and how your resilience and motivation make you a perfect fit for our team. Keep it engaging and personal!
Showcase Your Communication Skills:Since this role involves a lot of phone work, it’s crucial to demonstrate your strong communication skills in your application. Use clear and concise language, and maybe even include examples of how you've successfully engaged with others in the past.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at North Lewisham PCN
✨Know Your Stuff
Before the interview, make sure you understand the NHS appointments process and the importance of health reviews. Familiarise yourself with common objections patients might have and prepare responses that show empathy and understanding.
✨Practice Makes Perfect
Since this role involves making a lot of calls, practice your pitch! Role-play with a friend or family member to get comfortable explaining the importance of appointments clearly and persuasively. The more you practice, the more confident you'll feel.
✨Show Your Resilience
Be ready to discuss how you've handled rejection in the past. Share specific examples that highlight your ability to bounce back and stay motivated. This will demonstrate that you have the emotional resilience needed for this fast-paced role.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics, training processes, and performance metrics. This shows your genuine interest in the role and helps you gauge if it’s the right fit for you.
