At a Glance
- Tasks: Welcome patients, support their needs, and ensure a smooth experience at our medical centre.
- Company: Join the NHS and be part of a compassionate healthcare team.
- Benefits: Competitive salary, full training, and flexible working hours.
- Other info: Full-time role with opportunities for career growth in healthcare.
- Why this job: Make a real difference in patients' lives while developing your skills in a supportive environment.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 25000 - 26500 £ per year.
We’re looking for a Welcome Team Coordinator to provide a warm, calm and professional in-person experience for patients attending Deptford Medical Centre or Penrose Surgery. This is a front-of-house, patient-facing role. All phone calls, emails and online requests are handled centrally, so this role focuses on welcoming patients, supporting safe patient flow and contributing to proactive patient care within the practice. Patients don’t always arrive at their best. They may be unwell, anxious or worried. You’ll help patients feel listened to and supported, while also helping clinical teams by making sure patient information and observations are accurate and up to date.
Key Responsibilities:
- Welcome patients and visitors to the practice.
- Support safe and smooth patient flow.
- Use empathy and de-escalation skills to manage difficult situations.
- Collect and record patient observations and medical vitals.
- Keep reception and waiting areas clean, safe and welcoming.
- Escalate urgent in-person concerns when needed.
About You & Working Hours
What we’re looking for:
- Someone who enjoys working directly with people.
- Clear, compassionate communication skills.
- Calm and professional under pressure.
- Organised and comfortable using IT systems.
- A team player who cares about patient experience and quality care.
- Healthcare experience is helpful but not essential. We’ll provide full training and ongoing support.
All roles are rota-based and include opening and/or closing shifts. We don’t offer middle-of-the-day-only shifts.
37.5 Hours Per week
Compressed hours (8:00am – 6:30pm)
Flexible patterns including early and late shifts
All Welcome Team Coordinators must be comfortable opening and closing the practice, including locking up.
Receptionist NHS employer: North Lewisham PCN
At Deptford Medical Centre, we pride ourselves on fostering a supportive and compassionate work environment where our Welcome Team Coordinators play a vital role in enhancing patient experiences. With a commitment to employee growth, we offer comprehensive training and flexible working patterns that accommodate a healthy work-life balance, making us an excellent employer for those seeking meaningful and rewarding careers in healthcare.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist NHS
✨Tip Number 1
Get to know the NHS values and mission. When you walk into that interview, show us you understand what it means to provide compassionate care. It’ll help you connect with the team and demonstrate you’re the right fit for the role.
✨Tip Number 2
Practice your communication skills! As a Receptionist, you’ll be the first point of contact for patients. We recommend role-playing common scenarios with a friend to boost your confidence and ensure you can handle any situation with empathy and professionalism.
✨Tip Number 3
Don’t underestimate the power of a warm smile and a calm demeanour. Patients may come in feeling anxious, so showing us that you can create a welcoming atmosphere will set you apart from other candidates. Remember, it’s all about making them feel at ease!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. So, don’t wait – get your application in and let’s get you started on this exciting journey!
We think you need these skills to ace Receptionist NHS
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A warm and friendly tone can really help us get a sense of how you'd fit into our team.
Tailor Your Application:Make sure to tailor your application to the role of Welcome Team Coordinator. Highlight any relevant experience you have in patient-facing roles or customer service, and don’t forget to mention your empathy and communication skills!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your key skills and experiences stand out!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at North Lewisham PCN
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Welcome Team Coordinator. Familiarise yourself with the key tasks like welcoming patients, managing patient flow, and using empathy in difficult situations. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Communication Skills
Since this role requires clear and compassionate communication, prepare examples from your past experiences where you've successfully communicated with others, especially in challenging situations. Think about how you can convey warmth and professionalism, as these are crucial for making patients feel at ease.
✨Demonstrate Your Organisational Skills
Being organised is key in a busy reception environment. Bring up instances where you've managed multiple tasks effectively, whether in a previous job or during your studies. Highlight your comfort with IT systems, as this will show you're ready to handle the administrative side of the role.
✨Prepare for Scenario Questions
Expect questions that assess your ability to handle real-life scenarios, such as dealing with anxious patients or managing urgent concerns. Practice your responses to these types of questions, focusing on how you would use your skills to ensure a positive patient experience.
