At a Glance
- Tasks: Welcome patients, support their needs, and ensure a smooth experience at our medical centre.
- Company: Join the NHS team dedicated to compassionate patient care.
- Benefits: Competitive salary, full training, and flexible working hours.
- Other info: Full-time role with opportunities for growth in a supportive environment.
- Why this job: Make a real difference in patients' lives while developing your skills in healthcare.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 25000 - 26500 £ per year.
We’re looking for a Welcome Team Coordinator to provide a warm, calm and professional in-person experience for patients attending Deptford Medical Centre or Penrose Surgery. This is a front-of-house, patient-facing role. All phone calls, emails and online requests are handled centrally, so this role focuses on welcoming patients, supporting safe patient flow and contributing to proactive patient care within the practice.
Patients don’t always arrive at their best. They may be unwell, anxious or worried. You’ll help patients feel listened to and supported, while also helping clinical teams by making sure patient information and observations are accurate and up to date.
Key Responsibilities:- Welcome patients and visitors to the practice.
- Support safe and smooth patient flow.
- Use empathy and de-escalation skills to manage difficult situations.
- Collect and record patient observations and medical vitals.
- Keep reception and waiting areas clean, safe and welcoming.
- Escalate urgent in-person concerns when needed.
About You & Working Hours
What we’re looking for:
- Someone who enjoys working directly with people.
- Clear, compassionate communication skills.
- Calm and professional under pressure.
- Organised and comfortable using IT systems.
- A team player who cares about patient experience and quality care.
- Healthcare experience is helpful but not essential. We’ll provide full training and ongoing support.
All roles are rota-based and include opening and/or closing shifts. We don’t offer middle-of-the-day-only shifts.
37.5 Hours Per week
Compressed hours (8:00am – 6:30pm)
Flexible patterns including early and late shifts
All Welcome Team Coordinators must be comfortable opening and closing the practice, including locking up.
Receptionist NHS in London employer: North Lewisham PCN
At Deptford Surgery, we pride ourselves on fostering a supportive and compassionate work environment where our Welcome Team Coordinators play a vital role in enhancing patient experiences. With a commitment to employee growth, we offer comprehensive training and flexible working patterns that accommodate personal needs while ensuring a fulfilling career in healthcare. Join us in making a meaningful impact in the community, all while enjoying a competitive salary and a collaborative team culture.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist NHS in London
✨Tip Number 1
Get to know the practice! Before your interview, do a bit of research on Deptford Medical Centre and Penrose Surgery. Understanding their values and patient care approach will help you connect with the team and show that you're genuinely interested.
✨Tip Number 2
Practice your communication skills! Since this role is all about welcoming patients, make sure you can demonstrate clear and compassionate communication. Role-play with a friend or family member to get comfortable with handling different scenarios.
✨Tip Number 3
Show off your empathy! During the interview, share examples of how you've helped others in stressful situations. This will highlight your ability to manage difficult moments and reassure the interviewers that you can provide the support patients need.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives us a chance to see your enthusiasm for the role right from the start. Plus, it’s super easy to do!
We think you need these skills to ace Receptionist NHS in London
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A warm and friendly tone can really help us get a sense of how you'd fit into our team.
Tailor Your Application:Make sure to tailor your application to the specific role of Welcome Team Coordinator. Highlight any relevant experience or skills that align with the job description, especially your communication and empathy skills!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and focus on what makes you a great fit for the role.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at North Lewisham PCN
✨Show Your People Skills
As a Receptionist in the NHS, you'll be dealing with patients who may be anxious or unwell. Make sure to highlight your experience in handling difficult situations with empathy and compassion during the interview. Share specific examples of how you've made someone feel at ease.
✨Know the Role Inside Out
Familiarise yourself with the key responsibilities of the Welcome Team Coordinator role. Be prepared to discuss how you would support safe patient flow and maintain a welcoming environment. This shows that you’re not just interested in the job, but you understand what it entails.
✨Demonstrate Organisational Skills
Being organised is crucial for this role. Bring up any past experiences where you successfully managed multiple tasks or maintained accurate records. You could even mention how you keep your workspace tidy and efficient, as this reflects your ability to create a clean and safe reception area.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics or how they handle challenging patient interactions. This not only shows your interest in the role but also gives you insight into the workplace culture.
