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- Tasks: Triage patient calls and emails, ensuring quick and compassionate service.
- Company: Join Penrose Health, a key player in London's healthcare system.
- Benefits: Competitive salary, supportive team environment, and opportunities for growth.
- Other info: Fast-paced role with a focus on teamwork and patient care.
- Why this job: Make a real difference in patients' lives while developing valuable skills.
- Qualifications: Empathy, communication skills, and a passion for helping others.
The predicted salary is between 24000 - 25000 ÂŁ per year.
Penrose Health is seeking a motivated and resilient Call Handler to join our patient triage team. Based in our London Bridge office, you will play a key role in supporting the delivery of high-quality primary care services to thousands of patients across London. As the first point of contact, you will triage inbound queries and requests via phone and email, ensuring patients are directed to the right services quickly and compassionately. You'll work closely with our Contact Centre and Clinical teams to ensure every patient receives timely and appropriate care.
Youâll be doing things like:
- Triaging incoming patient calls and emails to ensure they are directed to the right service quickly and accurately
- Providing a calm, empathetic, and professional first point of contact for patients
- Managing a high volume of calls while maintaining attention to detail and quality of service
- Using clinical systems (e.g. EMIS) to log and track patient interactions
- Working closely with clinical and administrative teams to support patient care pathways
- Problemâsolving on the spot to help patients navigate their healthcare needs
- Communicating clearly with a diverse patient population, sometimes in multiple languages
- Maintaining confidentiality and adhering to NHS data protection standards
- Continuously learning about NHS services and medical terminology to improve triage accuracy
- Supporting the wider Contact Centre team in delivering excellent patient experience
Youâll thrive here if you:
- Enjoy helping people and making a positive impact in their healthcare journey
- Stay calm, empathetic, and professional â even when things get busy
- Communicate clearly and confidently with people from all walks of life
- Are a great listener who can pick up on patient needs quickly and accurately
- Work well in a fastâpaced, teamâoriented environment
- Are comfortable using technology and learning new systems
- Take pride in being organised and detailâfocused
- Are proactive in solving problems and finding the best outcomes for patients
- Are open to feedback and eager to grow in a supportive workplace
- Appreciate the importance of confidentiality and patient trust
We are unfortunately unable to sponsor applicants for this role, so you will need to have right to work in the UK in order to apply for this role.
NHS Call Handler (Patient Triage) in London employer: North Lewisham PCN
Contact Detail:
North Lewisham PCN Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land NHS Call Handler (Patient Triage) in London
â¨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Penrose Health. Understand their values and how they support patient care. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
â¨Tip Number 2
Practice your communication skills! As a Call Handler, you'll need to be clear and empathetic. Try role-playing with a friend or family member to get comfortable with handling different types of patient queries. The more you practice, the more confident you'll feel!
â¨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you had to think on your feet. Be ready to share these during your interview to demonstrate how you can handle the fast-paced environment at Penrose Health.
â¨Tip Number 4
Donât forget to apply through our website! Itâs the best way to ensure your application gets seen. Plus, it shows that youâre proactive and keen to join the team. Good luck!
We think you need these skills to ace NHS Call Handler (Patient Triage) in London
Some tips for your application đŤĄ
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the NHS Call Handler role. We want to see how your background aligns with triaging patient queries and providing excellent service.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for helping patients and your understanding of the NHS. We love seeing genuine enthusiasm, so let your personality come through!
Showcase Your Communication Skills: As a Call Handler, clear communication is key. In your application, give examples of how you've effectively communicated in past roles, especially in high-pressure situations. We want to know you can keep calm and professional!
Apply Through Our Website: Donât forget to submit your application through our website! Itâs the best way for us to receive your details and ensures youâre considered for the role. We canât wait to hear from you!
How to prepare for a job interview at North Lewisham PCN
â¨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the NHS Call Handler role and its responsibilities. Familiarise yourself with patient triage processes, common queries, and the importance of empathy in healthcare. This will help you answer questions confidently and show that you're genuinely interested in the position.
â¨Practice Active Listening
During the interview, demonstrate your listening skills by engaging with the interviewer. When they ask questions, take a moment to reflect before responding. This not only shows that you value their input but also mirrors the active listening you'll need to excel in the role when dealing with patients.
â¨Showcase Your Problem-Solving Skills
Be prepared to discuss specific examples where you've successfully navigated challenges or resolved issues. Think about times when you had to triage a situation or help someone in need. Highlighting these experiences will illustrate your ability to think on your feet, which is crucial for a Call Handler.
â¨Emphasise Your Team Spirit
Since this role involves working closely with clinical and administrative teams, it's important to convey your collaborative nature. Share examples of how you've worked effectively in a team environment, and express your enthusiasm for contributing to a supportive workplace culture.