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- Tasks: Lead a dynamic team in patient triage, ensuring excellent service and support.
- Company: Join a compassionate healthcare team making a real difference in patients' lives.
- Benefits: Competitive salary, supportive work culture, and opportunities for personal growth.
- Why this job: Be the vital link between patients and care, making impactful decisions daily.
- Qualifications: Experience in team support and a passion for delivering exceptional service.
- Other info: Thriving environment with opportunities to develop leadership skills.
The predicted salary is between 30000 - 33000 ÂŁ per year.
As our Deputy Service Manager for the Patient Triage team, you'll be the driving force behind a team that's often the very first point of contact for patients. Every call is an opportunity to make a difference - and you'll make sure those moments count. Your mission? To ensure patients get the right help, at the right time, with empathy and efficiency.
This isnât just another Contact Centre job. Itâs a leadership role with purpose. Youâll use your experience in managing teams, coaching individuals, and improving performance to create a supportive environment where staff feel confident and patients feel cared for. From training new starters to troubleshooting complex queries, youâll be the person who keeps everything running smoothly.
Youâll be the bridge between people and care - guiding your team, collaborating with clinical staff, and making sure processes work seamlessly. If you love solving problems, supporting others, and seeing the impact of your work every single day, this is the role for you.
Youâll be doing things like:
- Leading and supporting the contact centre team - Motivating staff, fostering a positive culture, and ensuring everyone has the tools and confidence to deliver excellent patient service.
- Training staff and auditing performance - Designing and delivering training sessions, coaching individuals, and reviewing call handling and booking workflows to maintain high standards.
- Resolving escalated queries and troubleshooting issues - Acting as the go-to problem solver for complex patient situations, supporting staff under pressure, and liaising with clinical teams to find quick, practical solutions.
- Working closely with clinical staff and management - Building strong relationships across departments, ensuring smooth communication between the contact centre and clinical teams, and contributing to operational improvements.
Youâll thrive here if you:
- Have experience supporting a busy team - You understand the pace, challenges, and importance of delivering consistent service in a highâvolume environment.
- Are confident auditing and giving feedback professionally - You can review work objectively, provide constructive feedback, and help colleagues improve without compromising morale.
- Are calm, approachable, and organized - You stay composed under pressure, support your team with empathy, and manage multiple priorities effectively.
- Communicate well with both frontline staff and senior leaders - You can adapt your style to different audiences, ensuring clarity and collaboration at all levels.
Deputy Service Manager (Patient Triage) in London employer: North Lewisham PCN
Contact Detail:
North Lewisham PCN Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Deputy Service Manager (Patient Triage) in London
â¨Tip Number 1
Network like a pro! Reach out to people in the healthcare sector, especially those who work in patient triage or similar roles. A friendly chat can lead to insider info about job openings and even referrals.
â¨Tip Number 2
Prepare for interviews by practising common questions related to team management and patient care. We recommend role-playing with a friend to boost your confidence and refine your answers.
â¨Tip Number 3
Showcase your leadership skills during interviews. Share specific examples of how you've motivated teams or resolved conflicts. This will demonstrate that youâre not just a fit for the role, but a potential star!
â¨Tip Number 4
Donât forget to apply through our website! Itâs the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Deputy Service Manager (Patient Triage) in London
Some tips for your application đŤĄ
Tailor Your Application: Make sure to customise your CV and cover letter for the Deputy Service Manager role. Highlight your experience in managing teams and delivering excellent patient service, as this will show us you understand what we're looking for.
Showcase Your Leadership Skills: In your application, emphasise your ability to motivate and support a team. We want to see examples of how you've fostered a positive culture and helped colleagues improve their performance.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language to describe your experiences and skills, making it easy for us to see why you're a great fit for the role.
Apply Through Our Website: Don't forget to submit your application through our website! This ensures we receive all the necessary information and helps us process your application smoothly.
How to prepare for a job interview at North Lewisham PCN
â¨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Deputy Service Manager role and its responsibilities. Familiarise yourself with patient triage processes and think about how your experience aligns with the job description. This will help you articulate your fit for the position.
â¨Showcase Your Leadership Skills
As a leadership role, itâs crucial to demonstrate your ability to motivate and support a team. Prepare examples of how you've successfully led teams in the past, focusing on how you fostered a positive culture and improved performance. Be ready to discuss specific training or coaching experiences.
â¨Prepare for Problem-Solving Scenarios
Expect to be asked about how you would handle complex patient situations or escalated queries. Think of real-life examples where youâve resolved issues under pressure. Highlight your calmness and approachability, as these traits are essential for this role.
â¨Communicate Effectively
Practice adapting your communication style for different audiences. You might be asked to explain how you would liaise with both frontline staff and senior leaders. Show that you can maintain clarity and collaboration across all levels, which is key in a role that bridges various departments.
