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- Tasks: Lead a dynamic team in delivering exceptional patient care through effective communication and problem-solving.
- Company: Join a compassionate healthcare team dedicated to making a difference in patients' lives.
- Benefits: Competitive salary, supportive work environment, and opportunities for personal growth.
- Why this job: Make a real impact by guiding your team and improving patient experiences every day.
- Qualifications: Experience in team support and a passion for delivering excellent service.
- Other info: Fast-paced role with opportunities to collaborate across departments and enhance your leadership skills.
The predicted salary is between 30000 - 33000 £ per year.
As our Deputy Service Manager for the Patient Triage team, you’ll be the driving force behind a team that’s often the very first point of contact for patients. Every call is an opportunity to make a difference - and you’ll make sure those moments count. Your mission? To ensure patients get the right help, at the right time, with empathy and efficiency.
This isn’t just another Contact Centre job. It’s a leadership role with purpose. You’ll use your experience in managing teams, coaching individuals, and improving performance to create a supportive environment where staff feel confident and patients feel cared for. From training new starters to troubleshooting complex queries, you’ll be the person who keeps everything running smoothly.
You’ll be the bridge between people and care - guiding your team, collaborating with clinical staff, and making sure processes work seamlessly. If you love solving problems, supporting others, and seeing the impact of your work every single day, this is the role for you.
You’ll be doing things like:
- Leading and supporting the contact centre team - Motivating staff, fostering a positive culture, and ensuring everyone has the tools and confidence to deliver excellent patient service.
- Training staff and auditing performance - Designing and delivering training sessions, coaching individuals, and reviewing call handling and booking workflows to maintain high standards.
- Resolving escalated queries and troubleshooting issues - Acting as the go-to problem solver for complex patient situations, supporting staff under pressure, and liaising with clinical teams to find quick, practical solutions.
- Working closely with clinical staff and management - Building strong relationships across departments, ensuring smooth communication between the contact centre and clinical teams, and contributing to operational improvements.
You’ll thrive here if you:
- Have experience supporting a busy team - You understand the pace, challenges, and importance of delivering consistent service in a high‑volume environment.
- Are confident auditing and giving feedback professionally - You can review work objectively, provide constructive feedback, and help colleagues improve without compromising morale.
- Are calm, approachable, and organized - You stay composed under pressure, support your team with empathy, and manage multiple priorities effectively.
- Communicate well with both frontline staff and senior leaders - You can adapt your style to different audiences, ensuring clarity and collaboration at all levels.
We are unfortunately unable to sponsor applicants for this role, so you will need to have right to work in the UK in order to apply for this role.
Call Centre Deputy Manager (Patient Triage) in London employer: North Lewisham PCN
Contact Detail:
North Lewisham PCN Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Centre Deputy Manager (Patient Triage) in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees in similar roles on LinkedIn. A friendly chat can give you insider info about the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to team management and patient care. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your leadership skills during the interview. Share specific examples of how you've motivated teams or resolved conflicts. This will demonstrate that you're not just a manager, but a true leader.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and show your enthusiasm for the role. Plus, it keeps you on their radar!
We think you need these skills to ace Call Centre Deputy Manager (Patient Triage) in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Deputy Service Manager role. Highlight your experience in managing teams and delivering excellent patient service, as this will show us you understand what we're looking for.
Showcase Your Leadership Skills: We want to see how you've motivated and supported teams in the past. Share specific examples of how you've trained staff or resolved complex issues, as this will demonstrate your ability to lead effectively in a busy environment.
Be Personable and Professional: Remember, communication is key! Use a friendly yet professional tone in your application. We’re looking for someone who can connect with both staff and patients, so let your personality shine through while keeping it polished.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, you’ll find all the info you need about us there!
How to prepare for a job interview at North Lewisham PCN
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Deputy Service Manager in Patient Triage. Familiarise yourself with the key tasks like leading a team, training staff, and resolving complex queries. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
Since this is a leadership position, be ready to share specific examples of how you've successfully managed teams in the past. Talk about how you've motivated staff, fostered a positive culture, and handled challenging situations. This will highlight your ability to create a supportive environment for both your team and patients.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle pressure. Think of scenarios where you've had to troubleshoot issues or resolve escalated queries. Practising these responses will help you convey your calmness and approachability under stress, which are crucial for this role.
✨Communicate Effectively
During the interview, focus on your communication style. Be clear and concise, and adapt your language to suit the interviewer. Show that you can engage with both frontline staff and senior leaders, as this role requires strong collaboration across departments. Good communication will set you apart!
