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- Tasks: Support patients by handling calls and queries with empathy and professionalism.
- Company: Join a dedicated team delivering top-notch primary care services in London.
- Benefits: Enjoy a pension scheme, no weekend shifts, and fun social events.
- Why this job: Make a real impact on patient care while developing your communication skills.
- Qualifications: Good listening skills, attention to detail, and basic computer proficiency required.
- Other info: Flexible hours available; previous experience in healthcare is a plus but not essential.
The predicted salary is between 23809 - 25000 £ per year.
You will be working with our front-line Contact Centre Call Handlers and Clinical teams to support the delivery of the highest quality primary care service to our patients.
Location: London Bridge, London SE1 2EL
Hours: Full-Time or Part-Time, minimum 3 days per week – shifts are 0800-1600 and 1030-1830
Salary: £23,809.50 pa - £25,000 pa WTE depending on experience
Key Responsibilities:- Contact Centre Call Handlers will be responsible for precise, appropriate and effective triage of all inbound queries and requests whilst maintaining a professional, friendly and empathetic telephone manner.
- Day-to-day responsibilities include dealing with a large volume of calls and written enquiries received via email/website.
- Successful candidates will be very good listeners, have strong communication and social skills to enable communication with our diverse range of patients.
- Attention to detail, the ability to problem solve and learn quickly, and remain calm, friendly and empathetic in all circumstances.
- Proficient computer and keyboard skills and be comfortable answering calls continuously for long periods of time (with adequate breaks).
- Basic knowledge of NHS services, and medical terminology is desirable.
- Proficiency in a second language may be helpful for this applicant.
- Candidates must be comfortable with computers.
- Previous experience working in a GP practice or with EMIS is preferred but not required.
- Experience in customer service fields and second languages may be helpful in your application.
- Pension scheme
- No shifts on Bank holidays or weekends
- Social events
Customer Success Agent employer: North Lewisham PCN
Contact Detail:
North Lewisham PCN Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Agent
✨Tip Number 1
Familiarise yourself with NHS services and medical terminology. This knowledge will not only help you understand the role better but also impress the hiring team during your interactions.
✨Tip Number 2
Practice your communication skills by engaging in role-play scenarios. This can help you develop a friendly and empathetic telephone manner, which is crucial for a Customer Success Agent.
✨Tip Number 3
If you have experience in customer service, think of specific examples where you successfully resolved issues or helped customers. Be ready to share these stories during any informal chats or interviews.
✨Tip Number 4
Consider brushing up on your computer skills, especially if you're not familiar with systems like EMIS. Being comfortable with technology will give you an edge in handling calls and queries efficiently.
We think you need these skills to ace Customer Success Agent
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Success Agent position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service or healthcare settings. Emphasise your communication skills, attention to detail, and any experience with NHS services or EMIS.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Provide specific examples of how you have demonstrated the skills mentioned in the job description, such as problem-solving and empathy in customer interactions.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at North Lewisham PCN
✨Showcase Your Listening Skills
As a Customer Success Agent, being a good listener is crucial. During the interview, demonstrate your active listening skills by summarising what the interviewer says and asking clarifying questions. This will show that you can effectively engage with patients and understand their needs.
✨Emphasise Empathy and Communication
Highlight your ability to communicate with diverse individuals in a friendly and empathetic manner. Share examples from previous experiences where you successfully handled difficult situations or provided excellent customer service, as this aligns perfectly with the role's requirements.
✨Familiarise Yourself with NHS Services
Having a basic knowledge of NHS services and medical terminology can set you apart from other candidates. Before the interview, do some research on common NHS services and terms, so you can confidently discuss them if they come up during the conversation.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities and how you handle high-pressure situations. Prepare by thinking of specific examples from your past experiences where you triaged calls or resolved customer issues effectively.
