At a Glance
- Tasks: Make 150+ outbound calls daily to help NHS patients book vital health appointments.
- Company: Join a dedicated team in the NHS Proactive Carehub making a real difference.
- Benefits: Full-time role with opportunities for personal growth and development.
- Other info: Fast-paced environment with a supportive team focused on achieving targets.
- Why this job: Impact lives by motivating patients to take action on their health.
- Qualifications: Strong communication skills and resilience; experience in sales or customer service is a plus.
The predicted salary is between 30000 - 40000 £ per year.
We are seeking a resilient, motivated individual to join our Proactive Carehub as a Call Handler Sales Advisor in our NHS appointments team. In this high-impact role, you’ll be part of a dedicated outbound sales calling team focused on helping NHS patients access vital health reviews and clinical appointments. You’ll make over 150 outbound calls per day, engaging with patients who may be unaware, hesitant, or previously unresponsive. Your goal is to build rapport quickly, explain the importance of the appointment clearly, and motivate them to take action. These conversations can have a direct impact on someone’s health - and in some cases, may even save lives. This is a fast-paced, target-driven role where success is measured by your ability to connect, persuade, and bounce back from rejection. You’ll need strong communication skills, emotional resilience, and a genuine desire to help people. You’ll also be expected to learn quickly, as you’ll be working across multiple clinical areas and using various systems to track and record patient interactions.
If you’ve worked in outbound calling, telesales, fundraising, or any role that involves speaking to strangers and overcoming objections, and you thrive on hitting targets - this could be the perfect challenge for you.
Key Responsibilities- Making 150+ outbound calls per day to NHS patients due for clinical reviews.
- Explaining the importance of health appointments in a clear, persuasive way.
- Motivating hesitant or sceptical patients to book potentially life-saving appointments.
- Handling objections professionally, including from patients contacted multiple times.
- Working across multiple clinical areas and learning new medical terminology (training provided).
- Tracking your performance and participating in coaching to improve booking rates.
- Recording call outcomes accurately and updating patient records in CRM systems.
- Meeting and exceeding daily, weekly, and monthly booking targets.
- Thriving in a fast-paced, target-driven environment where resilience is key.
- Enjoy speaking to people and can build rapport quickly, even over the phone.
- Stay calm and professional when handling objections or rejection.
- Are motivated by targets and enjoy working in a performance-driven environment.
- Bounce back quickly from setbacks and keep your energy high throughout the day.
- Learn fast and are open to picking up new medical terminology and systems.
- Take pride in helping others and want to make a meaningful impact on patient health.
- Are confident using computers and comfortable navigating digital systems.
- Work well independently but also enjoy being part of a supportive, goal-oriented team.
We are unfortunately unable to sponsor applicants for this role, so you will need to have the right to work in the UK in order to apply for this role.
Call Handler NHS - Outbound Sales employer: North Lewisham PCN
Join our dynamic Proactive Carehub team as a Call Handler Sales Advisor, where your efforts directly contribute to improving patient health outcomes in the heart of London Bridge. We pride ourselves on fostering a supportive work culture that values resilience and motivation, offering comprehensive training and growth opportunities to help you excel in this impactful role. With a focus on teamwork and performance, you'll find a rewarding environment that not only challenges you but also allows you to make a meaningful difference in the lives of NHS patients.
StudySmarter Expert Advice🤫
We think this is how you could land Call Handler NHS - Outbound Sales
✨Tip Number 1
Get to know the company and its mission. When you’re on that call, show genuine enthusiasm for what they do. It’ll help you connect with the person on the other end and make your pitch more persuasive.
✨Tip Number 2
Practice your pitch! Role-play with a friend or family member to get comfortable with handling objections. The more you rehearse, the more confident you’ll feel when it’s time to make those calls.
✨Tip Number 3
Stay organised! Keep track of your calls and notes in a way that works for you. This will help you remember details about each patient and tailor your approach, making it easier to build rapport.
✨Tip Number 4
Don’t forget to follow up! If someone seems hesitant, a gentle nudge can make all the difference. A quick follow-up call can show them you care and might just motivate them to book that appointment.
We think you need these skills to ace Call Handler NHS - Outbound Sales
Some tips for your application 🫡
Show Your Passion for Helping Others:In your application, let us know why you’re excited about making a difference in patients' lives. Share any relevant experiences that highlight your desire to help others, especially in a healthcare setting.
Highlight Your Communication Skills:Since this role involves making over 150 calls a day, it’s crucial to showcase your strong communication skills. Give examples of how you've successfully engaged with people in previous roles, especially when overcoming objections.
Demonstrate Resilience and Motivation:We want to see that you can bounce back from rejection and stay motivated. Share stories from your past where you faced challenges but kept pushing towards your goals, especially in a target-driven environment.
Apply Through Our Website:Make sure to submit your application through our website. It’s the best way for us to receive your details and get you into our system quickly. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at North Lewisham PCN
✨Know Your Stuff
Before the interview, make sure you understand the role inside out. Familiarise yourself with NHS terminology and the importance of health appointments. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Practice Makes Perfect
Rehearse common interview questions related to outbound sales and handling objections. You might be asked how you would motivate a hesitant patient or deal with rejection. Practising your responses will help you articulate your thoughts clearly during the interview.
✨Show Your Resilience
This role requires emotional resilience, so be prepared to discuss times when you've bounced back from setbacks. Share specific examples from previous jobs where you successfully handled difficult conversations or met challenging targets.
✨Engage and Connect
During the interview, focus on building rapport with your interviewer. Use active listening skills and respond thoughtfully to their questions. This will demonstrate your ability to connect with others, which is crucial for the Call Handler role.
