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- Tasks: Join us as an Apprentice Client Relations Advisor and support our customer service team!
- Company: Secom PLC is a leading security solutions provider based in Leeds.
- Benefits: Gain valuable experience while working towards a Level 2 Customer Service Practitioner apprenticeship.
- Why this job: Perfect for those who love problem-solving and teamwork in a dynamic environment.
- Qualifications: No prior experience needed, just bring your IT skills and attention to detail!
- Other info: Work hours are Monday to Friday, 08:30 - 17:00 with a one-hour lunch break.
Secom PLC in Leeds are recruiting for an Apprentice Client Relations Advisor. The successful candidate will work towards completing a Level 2 Customer Service Practitioner apprenticeship over the duration of 17 months., * Processing incoming Installation job packs
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Completing the job register
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Answering phones to internal and external customers
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Contacting customers to book engineers visits.
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Make up job packs including specifications and drawings.
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Receive incoming deliveries.
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Check incoming equipment against schedule to ensure that equipment is
available for installs.
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Assign cable to jobs and complete cable sheets.
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Assist Police Signalling Liaison.
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IT skills
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Attention to detail
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Problem solving skills
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Logical
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Team working
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Creative
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Work ethos, Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.
Hours:
Monday – Friday 08:30 – 17:00 (1 hour lunch) 37.5 hours per week
Apprentice Client Relations Advisor - 14754 employer: North Lancs Training Group
Contact Detail:
North Lancs Training Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Apprentice Client Relations Advisor - 14754
✨Tip Number 1
Familiarize yourself with the key responsibilities of the Apprentice Client Relations Advisor role. Understanding tasks like processing job packs and booking engineer visits will help you demonstrate your knowledge during the interview.
✨Tip Number 2
Showcase your IT skills and attention to detail. Be prepared to discuss any relevant experience you have with software or systems that could be used in this role, as well as examples of how you've successfully managed details in past projects.
✨Tip Number 3
Highlight your problem-solving abilities. Think of specific instances where you've had to troubleshoot issues or come up with creative solutions, as this will resonate well with the team-oriented and logical aspects of the job.
✨Tip Number 4
If you have a disability, don't hesitate to declare it when applying. As a Disability Confident employer, we are committed to providing opportunities for all candidates who meet the minimum criteria.
We think you need these skills to ace Apprentice Client Relations Advisor - 14754
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Apprentice Client Relations Advisor position. Understand the key responsibilities and required skills, such as IT skills, attention to detail, and problem-solving abilities.
Tailor Your CV: Customize your CV to highlight relevant experiences and skills that align with the job requirements. Emphasize any previous customer service experience or teamwork skills that demonstrate your suitability for the role.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the position and explains why you are a good fit. Mention specific examples of how your skills and experiences relate to the tasks mentioned in the job description.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at North Lancs Training Group
✨Show Your Customer Service Skills
Since the role focuses on client relations, be prepared to discuss your previous experiences in customer service. Highlight any situations where you successfully resolved issues or improved customer satisfaction.
✨Demonstrate Attention to Detail
The job requires processing installation job packs and checking incoming equipment. During the interview, provide examples of how you've paid attention to detail in past roles or projects, ensuring accuracy and thoroughness.
✨Highlight Teamwork Experience
This position involves working with various teams. Share specific instances where you collaborated effectively with others, showcasing your ability to work well in a team environment.
✨Prepare for Problem-Solving Questions
Expect questions that assess your problem-solving skills. Think of scenarios where you faced challenges and explain how you approached and resolved them logically and creatively.