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- Tasks: Assist in providing a modern library service and deliver engaging children's activities.
- Company: Join North Lanarkshire Council, a supportive and community-focused employer.
- Benefits: Enjoy 27 days annual leave, flexible working, and professional development opportunities.
- Why this job: Make a difference in your community while gaining valuable customer service experience.
- Qualifications: Good interpersonal skills and relevant customer service experience required.
- Other info: Guaranteed interviews for care-experienced individuals and support for disabled applicants.
The predicted salary is between 22000 - 24000 £ per year.
This vacancy is internal and open to applications from employees of North Lanarkshire Council and Associated Employers only. Please log into your MySelf account for further instructions on how to apply as an internal candidate.
We are looking for outgoing and approachable Library Assistants to join the team in providing a modern library service to the community. Duties include:
- Delivering children’s activities such as Bookbug sessions, Chatterbooks, reader development activities
- Supporting public access to IT
- General front line customer services
- Operating the library management systems
Educated to a good general standard, you should have good interpersonal skills combined with relevant customer service experience of working with a wide range of customers. You should also have good IT skills, be able to lift and carry stock, and ideally have an interest in books and reading. You must also be mobile within North Lanarkshire if required to travel to other work locations.
You will require to become a Protecting Vulnerable Groups (PVG) Scheme member through Disclosure Scotland and obtain a satisfactory membership check prior to commencing in this role.
Work Patterns available:
- Post 1 (14 hours): Week 1 - Tuesday 9am - 6pm; Saturday 10am - 5pm and Week 2 - Monday 9am - 5pm; Tuesday 9am - 5pm (1 hour unpaid break per day)
- Post 2 (5 hours): Week 1 - Tuesday 9am – 1pm; Friday 11am – 2pm and Week 2 - Friday 11am – 2pm
- Post 3 (7 hours): Week 1 - Friday, 9am to 5pm
North Lanarkshire Council offers a great package of benefits, including 27 days annual leave and 6 public holidays, and a wide range of benefits available to you. We also have a full package of learning and development through our learning academy LearnNL to help you reach your full potential and further your career.
North Lanarkshire Council is committed to supporting Care-Experienced People and offers guaranteed interviews for applicants who meet the essential criteria of the person specification/job description.
To find out more about local authority careers, visit the myjobscotland career hub.
Please note we do not accept CVs in place of the application form. To be considered for this vacancy, you must ensure an application form is submitted. Any CV submissions will be disregarded.
Library Assistant (3 Posts) (Part-Time) (Wishaw Library) - REQ05348 - employer: North Lanarkshire Council
Contact Detail:
North Lanarkshire Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Library Assistant (3 Posts) (Part-Time) (Wishaw Library) - REQ05348 -
✨Tip Number 1
Get to know the library and its community! Spend some time visiting the Wishaw Library, chat with staff and patrons, and understand what makes it tick. This will help you tailor your approach when you apply and show that you're genuinely interested.
✨Tip Number 2
Network like a pro! Reach out to current or former library assistants at North Lanarkshire Council. They can give you insider tips on what the team values and how to stand out during the selection process.
✨Tip Number 3
Prepare for the interview by practising common questions related to customer service and teamwork. Think about your past experiences and how they relate to the role of a Library Assistant. We want you to shine!
✨Tip Number 4
Don’t forget to apply through the MySelf portal! It’s the only way to be considered for this internal position. Make sure your application reflects your enthusiasm for books and community engagement – we’re rooting for you!
We think you need these skills to ace Library Assistant (3 Posts) (Part-Time) (Wishaw Library) - REQ05348 -
Some tips for your application 🫡
Read the Job Description Carefully: Before you start your application, make sure to read through the job description thoroughly. It’ll give you a clear idea of what we’re looking for in a Library Assistant and help you tailor your application to highlight your relevant skills and experiences.
Show Off Your Customer Service Skills: Since this role involves a lot of interaction with the public, don’t forget to showcase your customer service experience. Share specific examples of how you've helped customers in the past, especially in a library or similar setting. We love to see that!
Be Yourself: We want to get to know the real you! Use your application to express your personality and passion for books and reading. Let us see why you’d be a great fit for our team and how you can contribute to providing a modern library service.
Apply Through MySelf: Remember, this is an internal position, so make sure you log into your MySelf account to submit your application. Following the correct process is key, and we’re excited to see your application come through!
How to prepare for a job interview at North Lanarkshire Council
✨Know Your Library Services
Familiarise yourself with the services offered by the library, especially those related to children's activities like Bookbug sessions and Chatterbooks. This will show your enthusiasm for the role and help you answer questions about how you can contribute to these initiatives.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've provided excellent customer service. Think about situations where you dealt with a diverse range of customers, as this is crucial for a Library Assistant role.
✨Demonstrate IT Proficiency
Brush up on your IT skills, particularly any library management systems you may have used before. Be ready to discuss how you can support public access to IT and assist patrons with their tech needs.
✨Be Ready to Discuss Mobility
Since the role requires mobility within North Lanarkshire, be prepared to talk about your availability and willingness to travel to different locations. This shows your flexibility and commitment to the job.
