At a Glance
- Tasks: Assist visitors, conduct tours, and support events at the museum.
- Company: Join North Lanarkshire Council's vibrant Museums & Collections team.
- Benefits: Enjoy 27 days annual leave, flexible working, and professional development opportunities.
- Other info: Guaranteed interviews for care-experienced individuals and those with disabilities.
- Why this job: Make a difference by creating memorable experiences for museum visitors.
- Qualifications: Great communication skills and a passion for working with people.
The predicted salary is between 20800 - 21854 £ per year.
Overview
NLC4 £26,081 - £27,318 Pro Rata
We are looking for Visitor Services Assistants to join our Museums & Collections’ team. Your base will be Summerlee Museum of Scottish Industrial Life, Coatbridge, but you will also work from other North Lanarkshire Museums.
Your task will be to help make the museum run smoothly with tasks including guided tours of the mine, tram driving, retail support, helping with family activities and events, working in the sweetie shop, cleaning, providing information about the museum exhibits and local area, locking and alarming buildings, and most importantly ensuring visitors have a pleasant and memorable visit.
To be successful in the post, you should enjoy working with people, have good interpersonal and communication skills, be self-motivated and have a flexible approach to work practices.
Your previous work experience of working with a range of audiences, retail experience, and teamwork will add to your success in this post.
You will require to become a Protecting Vulnerable Groups (PVG) Scheme member through Disclosure Scotland and obtain a satisfactory membership check prior to commencing in this role.
Work Patterns
- Post 1 & 2 (8 hours per week) - Saturday & Sunday, 12pm to 4pm
- Post 3 (6 hours per week) - Wednesday, 9.30am to 4pm (30 min unpaid break)
Working here at North Lanarkshire Council
If you’re considering a career with us, you’ll be keen to know what’s in it for you. We have a great package of benefits available, from health and wellbeing to finances and family. This includes 27 days annual leave and 6 public holidays*, and a wide range of benefits available to you, find out more at work well NL. We also have a full package of learning and development through our learning academy LearnNL to help you reach your full potential and further your career.
For more information on local authority careers visit themyjobscotland career hub
North Lanarkshire Council are Happy to Talk Flexible Working, we operate a Smarter Working Policy.
Click here to see ourRecruitment Charter.
*For all casual/sessional roles, you will receive 12.1% of your hourly rate for every hour worked in total recompense for annual leave, including public holidays. These rates will be indicated separately on your payslip. You will only be paid for the hours that you work.
We are a Disability Confident Leader and offer a guaranteed interview to applicants who consider themselves to be disabled, as long as they meet the essential criteria of the person specification/job description.
We have also adopted the Armed Forces Community Covenant to show our support for service personnel, veterans and their families. We offer a guaranteed interview for service leavers, spouses, reservists and veterans, as long as they meet the essential criteria of the person specification/job description.
North Lanarkshire Council is committed to #KeepingThePromise. This means that if you have ever been in care you are entitled to a guaranteed interview for this post, as long as you meet the essential criteria of the person specification/job description. This is one way North Lanarkshire is demonstrating our commitment to supporting Care-Experienced People.
The Plan for North Lanarkshire is to be the place to live, learn, work, invest and visit. The Council recognises that work is an important part of adult life and is critical to our wellbeing and shaping how we live. The Fair Work Convention’s Framework defines Fair Work as work that offers effective voice, fulfilment, opportunity, respect and security. We believe Fair Work can boost creativity, realise untapped potential and increase productivity. To find out more click on the link.
Alternative Application Packs can be requested in other formats for example, Large Print, Braille, and Audio. To request an alternative Application Pack please phone 01698 403151.
The following link contains our Easy Read documents which will help explain the process and what happens during the selection process: Easy Read – My NL
***PLEASE NOTE WE DO NOT ACCEPT CVS IN PLACE OF THE APPLICATION FORM. TO BE CONSIDERED FOR THIS VACANCY YOU MUST ENSURE AN APPLICATION FORM IS SUBMITTED. ANY CV SUBMISSIONS WILL BE DISREGARDED.***
We are a Disability Confident Leader and offer a guaranteed interview to applicants who consider themselves to be disabled, as long as they meet the essential criteria of the person specification/job description.
We have also adopted the Armed Forces Community Covenant to show our support for service personnel, veterans and their families. We offer a guaranteed interview for service leavers, spouses, reservists and veterans, as long as they meet the essential criteria of the person specification/job description.
North Lanarkshire Council is committed to #KeepingThePromise. This means that if you have ever been in care you are entitled to a guaranteed interview for this post, as long as you meet the essential criteria of the person specification/job description. This is one way North Lanarkshire is demonstrating our commitment to supporting Care-Experienced People.
Visitor Services Assistant (3 Posts) (Part Time) REQ04761 - 440748 in Coatbridge employer: North Lanarkshire Council
North Lanarkshire Council is an exceptional employer, offering a supportive work environment that prioritises employee wellbeing and development. With generous benefits including 27 days of annual leave, flexible working options, and a commitment to learning through the LearnNL academy, staff are empowered to grow in their roles while contributing to the vibrant community at the Summerlee Museum of Scottish Industrial Life. The council's dedication to inclusivity and support for diverse backgrounds makes it a rewarding place to work for those seeking meaningful employment.
StudySmarter Expert Advice🤫
We think this is how you could land Visitor Services Assistant (3 Posts) (Part Time) REQ04761 - 440748 in Coatbridge
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
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For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
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We think you need these skills to ace Visitor Services Assistant (3 Posts) (Part Time) REQ04761 - 440748 in Coatbridge
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at North Lanarkshire Council that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at North Lanarkshire Council.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at North Lanarkshire Council get a sense of who you are beyond your experience!
How to prepare for a job interview at North Lanarkshire Council
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at North Lanarkshire Council and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
