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- Tasks: Assist with museum operations, guided tours, and visitor engagement activities.
- Company: Join North Lanarkshire Council, dedicated to community and cultural enrichment.
- Benefits: Enjoy 27 days annual leave, flexible working, and a range of employee perks.
- Why this job: Make a difference in visitors' experiences while developing your skills in a vibrant environment.
- Qualifications: Good communication skills and a passion for working with people are essential.
- Other info: Guaranteed interviews for care-experienced individuals and support for disabled applicants.
We are looking for Visitor Services Assistants to join our Museums & Collections’ team. Your base will be Summerlee Museum of Scottish Industrial Life, Coatbridge but you will also work from other North Lanarkshire Museums.
Your task will be to help make the museum run smoothly with tasks ranging from guided tours of the mine, tram driving, retail support, helping with family activities and events, working in the sweetie shop, cleaning, providing information about the museum exhibits and local area, locking and alarming buildings and most importantly making sure visitors have a pleasant and memorable visit.
To be successful in the post, you should enjoy working with people, have good interpersonal and communication skills, be self-motivated and have a flexible approach to work practices. Your previous work experience of working with a range of audiences, retail experience, and team working will add to your success in this post. The successful candidates will require a satisfactory Disclosure Scotland check.
Work Patterns available:
- Post 1 - Saturday, 9.30am to 4pm (30 mins unpaid break) (6 hours per week)
- Post 2 - Saturday, 12pm to 4pm (30 mins unpaid break) (4 hours per week)
If you’re considering a career with us, you’ll be keen to know what’s in it for you. We have a great package of benefits available, from health and wellbeing to finances and family. This includes 27 days annual leave and 6 public holidays, and a wide range of offers available to you through our NLLife reward site. We also have a full package of learning and development through our learning academy LearnNL to help you reach your full potential and further your career.
North Lanarkshire Council are happy to talk flexible working; we operate a Smarter Working Policy.
We are a Disability Confident Leader and offer a guaranteed interview to applicants who consider themselves to be disabled, as long as they meet the essential criteria of the person specification/job description. We have also adopted the Armed Forces Community Covenant to show our support for service personnel, veterans and their families. We offer a guaranteed interview for service leavers, spouses, reservists and veterans, as long as they meet the essential criteria of the person specification/job description.
North Lanarkshire Council is committed to #KeepingThePromise. This means that if you have ever been in care (looked after at home with a social worker, lived with a relative other than your parents, experienced foster, residential or secure care) you are entitled to a guaranteed interview for this post, as long as you meet the essential criteria of the person specification/job description. This is one way North Lanarkshire is demonstrating our commitment to supporting Care-Experienced People.
The Plan for North Lanarkshire is to be the place to live, learn, work, invest and visit. The Council recognises that work is an important part of adult life and is critical to our wellbeing and shaping how we live. The Fair Work Convention’s Framework defines Fair Work as work that offers effective voice, fulfilment, opportunity, respect and security. We believe Fair Work can boost creativity, realise untapped potential and increase productivity.
Alternative Application Packs can be requested in other formats for example, Large Print, Braille, and Audio. To request an alternative Application Pack please phone 01698 403151.
***PLEASE NOTE WE DO NOT ACCEPT CVS IN PLACE OF THE APPLICATION FORM. TO BE CONSIDERED FOR THIS VACANCY YOU MUST ENSURE AN APPLICATION FORM IS SUBMITTED. ANY CV SUBMISSIONS WILL BE DISREGARDED.***
Visitor Services Assistant (2 Posts) (Saturday Hours) - REQ03861 - 419247 employer: North Lanarkshire Council
Contact Detail:
North Lanarkshire Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Visitor Services Assistant (2 Posts) (Saturday Hours) - REQ03861 - 419247
✨Tip Number 1
Familiarise yourself with the Summerlee Museum and its exhibits. Understanding the history and significance of the museum will help you engage with visitors and provide them with a memorable experience.
✨Tip Number 2
Practice your communication skills by engaging with friends or family in role-play scenarios. This will prepare you for interacting with diverse audiences and enhance your ability to provide information effectively.
✨Tip Number 3
Show your enthusiasm for working with people by volunteering at local events or community centres. This experience will not only boost your interpersonal skills but also demonstrate your commitment to customer service.
✨Tip Number 4
Research North Lanarkshire Council's values and initiatives, such as their commitment to flexible working and support for care-experienced individuals. Aligning your personal values with theirs can make a strong impression during the selection process.
We think you need these skills to ace Visitor Services Assistant (2 Posts) (Saturday Hours) - REQ03861 - 419247
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Visitor Services Assistant position. Highlight key skills such as interpersonal communication, flexibility, and teamwork in your application.
Tailor Your Application: Customise your application form to reflect your relevant experience, particularly in customer service or retail. Use specific examples that demonstrate your ability to engage with a range of audiences and ensure a pleasant visitor experience.
Highlight Relevant Experience: If you have previous experience working in museums, retail, or similar environments, make sure to detail this in your application. Mention any specific tasks you've performed that align with the duties listed in the job description.
Follow Application Guidelines: Ensure you complete the official application form as specified in the job posting. Remember, CVs will not be accepted, so focus on providing all required information in the application form to avoid disqualification.
How to prepare for a job interview at North Lanarkshire Council
✨Show Your Passion for Customer Service
As a Visitor Services Assistant, your role revolves around ensuring visitors have a memorable experience. Be prepared to share examples of how you've provided excellent customer service in the past, whether in retail or other roles.
✨Demonstrate Your Communication Skills
Good interpersonal and communication skills are essential for this position. Practice articulating your thoughts clearly and confidently, and think of instances where you successfully communicated with diverse audiences.
✨Highlight Your Flexibility and Teamwork
This role requires a flexible approach to work practices. Be ready to discuss how you've adapted to changing situations in previous jobs and how you thrive in a team environment.
✨Research the Museum and Local Area
Familiarise yourself with the Summerlee Museum of Scottish Industrial Life and its exhibits, as well as the local area. Showing that you have done your homework will impress the interviewers and demonstrate your enthusiasm for the role.
