At a Glance
- Tasks: Lead the LAN refresh project, installing and configuring Cisco equipment across North Lanarkshire.
- Company: Join North Lanarkshire Council, a supportive and innovative workplace.
- Benefits: Enjoy 27 days annual leave, health benefits, and flexible working options.
- Other info: Great career growth opportunities and a commitment to supporting diverse applicants.
- Why this job: Make a real difference in your community with cutting-edge technology.
- Qualifications: SVQ Level 3 or HND in ICT; Cisco CCNA certification is a plus.
The predicted salary is between 36145 - 42115 £ per year.
Although based at Motherwell Civic Centre, a significant aspect of this role involves delivering a peripatetic service across North Lanarkshire Council sites. The post holder will be responsible for operating with a high degree of autonomy, initiative, and accountability in the planning, coordination, and delivery of a council-wide LAN refresh programme focused on the deployment and replacement of Cisco switching infrastructure. The role supports the Council in meeting the needs of internal services by delivering modern, resilient, and secure network solutions that maximise the effective use of technology.
The post sits within the Telecoms Team, part of the Infrastructure Section, and is heavily aligned to Cisco enterprise networking technologies. Applicants should hold an SVQ Level 3, HND, or equivalent qualification in an ICT-related discipline. Industry-recognised certifications such as Cisco CCNA (or equivalent experience) are highly desirable.
The primary responsibility of the role is to support the end-to-end delivery of the LAN refresh project across all council facilities, including schools, offices, and operational buildings. This includes the installation, configuration, testing, and commissioning of Cisco switching equipment, ensuring alignment with council standards for performance, resilience, and cyber security. The post holder will also contribute to the ongoing support and optimisation of the Council’s network infrastructure.
Working closely with wider infrastructure teams (including server, security, wireless, and end-user services), the role will contribute to project delivery and business-as-usual operations. This includes managing workload effectively to meet defined service level agreements (SLAs), adhering to change and incident management processes, and communicating progress and service impacts in line with established procedures.
Candidates must demonstrate experience in structured data cabling design, standards, and implementation to support network deployments. Proven experience in an ICT infrastructure support or deployment role is essential, along with the ability to gather, interpret, and translate technical and business requirements into practical network solutions. A strong technical understanding of enterprise networking is required, particularly in:
- Cisco switching and routing technologies (e.g., Catalyst platforms)
- LAN design and implementation
- Cisco wireless and voice integration
- Network segmentation, resilience, and performance optimisation
Excellent communication skills—both written and verbal—are essential, particularly when engaging with site contacts, stakeholders, and technical teams across the Council. Knowledge of cyber security principles, including secure network design, access control, and compliance with relevant standards, is desirable. Experience of working within structured project environments (e.g., PRINCE2 or similar methodologies) and contributing to large-scale infrastructure deployments would be advantageous.
Satisfactory PVG scheme membership (Child) required. This is a temporary position for 23 months. Work pattern: 35 hours per week - Monday to Friday - 09:00 - 17:00.
North Lanarkshire Council is committed to supporting Care-Experienced People. The Plan for North Lanarkshire is to be the place to live, learn, work, invest and visit. The Council recognises that work is an important part of adult life and is critical to our wellbeing and shaping how we live.
Technology Support Officer (2 Posts) (Temporary) - REQ06363 - 480718 employer: North Lanarkshire Council
North Lanarkshire Council is an excellent employer, offering a supportive work environment that prioritises employee wellbeing and development. With benefits such as 27 days of annual leave, flexible working options, and access to a comprehensive learning academy, employees are encouraged to grow and thrive in their roles. The council's commitment to inclusivity and community support makes it a rewarding place to work, especially for those looking to make a meaningful impact in the local education sector.
StudySmarter Expert Advice🤫
We think this is how you could land Technology Support Officer (2 Posts) (Temporary) - REQ06363 - 480718
✨Get Involved in Tech Meetups
If you're looking for a temporary gig in IT consulting, tech meetups can be a goldmine. They’re perfect for meeting potential employers and showcasing your skills in person. Don't just show up—share your ideas and engage in discussions. That's how we can make ourselves memorable!
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✨Show Your Skills with Micro-Projects
Create mini-projects or case studies that demonstrate your problem-solving skills or innovative solutions in IT. Sharing these on platforms like GitHub or personal blogs can showcase your abilities when connecting with potential employers or during interviews. Trust us, it makes a strong impression!
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When you spot an opening at North Lanarkshire Council that excites you, don’t miss out on applying through our website directly. You won't just stand out in a sea of applicants; you’ll show that you’re proactively interested in their work. Plus, it's always good to simplify the process as much as possible!
We think you need these skills to ace Technology Support Officer (2 Posts) (Temporary) - REQ06363 - 480718
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, showcasing your technical skills is essential. Make sure your CV lists relevant programming languages, software tools, or methodologies you've worked with. If you've tackled specific projects or have certifications (like AWS or Cisco), bring those to the forefront. We're always keen to see how you can apply your skills to solve problems!
Tailor Your Cover Letter:For a temporary role at North Lanarkshire Council, it's important to express your adaptability and eagerness to learn. In your cover letter, highlight how your past experiences have prepared you for quick integration into new teams and projects. A personal touch showing your excitement for the specific challenges at North Lanarkshire Council can make all the difference!
List Relevant Projects:If you’ve worked on consulting projects or tech rollouts, don’t hesitate to mention them! Detail the challenges you faced, your contributions, and the outcomes. This practical experience showcases your ability to deliver value in a short time frame, which is key for a temporary role in IT consulting.
Keep It Concise and Impactful:Given the temporary nature of the role, our hiring team at North Lanarkshire Council will appreciate a clear, concise application. Make your CV scannable with bullet points and emphasise your most relevant experiences. We want to see your capability at a glance, so aim for brevity without sacrificing detail!
How to prepare for a job interview at North Lanarkshire Council
✨Showcase Your Problem-Solving Skills
In IT consulting, you’ll often face complex issues that need quick solutions. Be ready to discuss past experiences where you tackled problems head-on, ideally using specific frameworks or tools. Think about how you can highlight your analytical thinking and decision-making process during the interview.
✨Brush Up on Relevant Technologies
Make sure you’re familiar with key technologies relevant to the role at North Lanarkshire Council. This might include project management tools, CRM software, or any specific programming languages they use. Being able to speak confidently about these can set you apart from other candidates.
✨Emphasise Your Adaptability
Being in a temporary role often means you need to hit the ground running. Prepare to showcase your ability to adapt to new environments and workflows. Maybe think of examples where you’ve quickly learned new systems or collaborated with diverse teams to achieve results in tight deadlines.
✨Pitch Your Consulting Mindset
Consulting is all about understanding client needs and delivering effective solutions. Present yourself as someone who can think strategically and provide actionable insights. Talk about how you plan to gather requirements and communicate findings to non-technical stakeholders at North Lanarkshire Council.
