At a Glance
- Tasks: Provide top-notch technical support for planning and regeneration projects.
- Company: Join North Lanarkshire Council, a leading authority in Scotland.
- Benefits: Enjoy 27 days annual leave, health perks, and flexible working options.
- Other info: Great career growth opportunities and commitment to supporting diverse applicants.
- Why this job: Make a real difference in your community while developing your skills.
- Qualifications: SVQ2/National Certificate or equivalent with experience in technical support.
The predicted salary is between 26991 - 28283 £ per year.
Enterprise and Communities has designed its services to deliver the council's priority outcomes and meet the changing needs of our business base and communities. As the 4th largest authority in Scotland, we are used to delivering a highly responsive service to the community. We want to do more and have ambitious plans to regenerate our area to create sustainable communities; draw in new development; enhance our existing places and attract investment and visitors to North Lanarkshire.
We are looking to appoint a Technical Support Assistant to work in our Planning and Place team, based in Civic Centre, Motherwell. Reporting to the Support Services Manager, you will assist with the delivery of high-quality technical support for the Planning and Place teams including Planning, City Deal and Regeneration, New Supply, Infrastructure and Transportation and Enterprise. This will include assisting with processing planning applications and preparation of the Local Development Plan. You will be responsible for accurate input and maintenance of casework on document management systems and dealing effectively with enquiries from members of the public.
An SVQ2/National Certificate or equivalent and moderate experience delivering technical support is essential.
Work pattern: 35 hours per week - Monday - Thursday: 08:45 - 16:45 (including a 55 minute unpaid break) Friday: 08:45 - 16:15 (including a 50 minute unpaid break)
Working here at North Lanarkshire Council, we have a great package of benefits available, from health and wellbeing to finances and family. This includes 27 days annual leave and 6 public holidays, and a wide range of benefits available to you. We also have a full package of learning and development through our learning academy LearnNL to help you reach your full potential and further your career.
North Lanarkshire Council are Happy to Talk Flexible Working, we operate a Smarter Working Policy.
North Lanarkshire Council has reached its current allocation of Certificates of Sponsorship and, as a result, we are unable to provide visa sponsorship at this time. We are a Disability Confident Leader and offer a guaranteed interview to applicants who consider themselves to be disabled, as long as they meet the essential criteria of the person specification/job description.
We have also adopted the Armed Forces Community Covenant to show our support for service personnel, veterans and their families. We offer a guaranteed interview for service leavers, spouses, reservists and veterans, as long as they meet the essential criteria of the person specification/job description.
North Lanarkshire Council is committed to #KeepingThePromise. This means that if you have ever been in care, you are entitled to a guaranteed interview for this post, as long as you meet the essential criteria of the person specification/job description. This is one way North Lanarkshire is demonstrating our commitment to supporting Care-Experienced People.
The Plan for North Lanarkshire is to be the place to live, learn, work, invest and visit. The Council recognises that work is an important part of adult life and is critical to our wellbeing and shaping how we live. The Fair Work Convention’s Framework defines Fair Work as work that offers effective voice, fulfilment, opportunity, respect and security.
Alternative Application Packs can be requested in other formats for example, Large Print, Braille, and Audio. To request an alternative Application Pack please phone 01698 403151.
***PLEASE NOTE WE DO NOT ACCEPT CVS IN PLACE OF THE APPLICATION FORM. TO BE CONSIDERED FOR THIS VACANCY YOU MUST ENSURE AN APPLICATION FORM IS SUBMITTED. ANY CV SUBMISSIONS WILL BE DISREGARDED.***
Technical Support Assistant (2 Posts) - REQ06168 - 474340 employer: North Lanarkshire Council
North Lanarkshire Council is an excellent employer, offering a supportive work culture that prioritises employee wellbeing and development. With a comprehensive benefits package including 27 days of annual leave, flexible working options, and access to the LearnNL academy for professional growth, employees are empowered to thrive in their roles. Located in the heart of Motherwell, the council is committed to creating sustainable communities and providing meaningful employment opportunities that contribute to the regeneration of the area.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Assistant (2 Posts) - REQ06168 - 474340
✨Tip Number 1
Get to know the team! If you can, reach out to current employees in the Planning and Place team. A quick chat can give you insights into their work culture and what they value in a Technical Support Assistant.
✨Tip Number 2
Prepare for the interview by brushing up on your technical support skills. Think about specific examples from your past experience that showcase your ability to handle enquiries and manage casework effectively.
✨Tip Number 3
Show your enthusiasm for North Lanarkshire Council's goals! Research their plans for regeneration and community development, and be ready to discuss how you can contribute to these initiatives during your interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application is seen by the right people. Plus, it shows you’re serious about joining the team!
We think you need these skills to ace Technical Support Assistant (2 Posts) - REQ06168 - 474340
Some tips for your application 🫡
Read the Job Description Carefully:Before you start your application, take a good look at the job description. Make sure you understand what the Technical Support Assistant role involves and how your skills fit in. This will help you tailor your application to show us why you're the perfect fit!
Show Off Your Experience:When filling out the application form, highlight any relevant experience you have in technical support or similar roles. Use specific examples to demonstrate how you've successfully handled tasks that relate to the Planning and Place team’s needs. We want to see what you can bring to the table!
Be Clear and Concise:Keep your application clear and to the point. Avoid jargon and make sure your answers are easy to read. We appreciate straightforward communication, so don’t be afraid to express yourself in a way that’s authentic to you!
Apply Through Our Website:Remember, to be considered for this role, you need to apply through our website. Don’t forget to submit your application form – we won’t accept CVs instead! Make sure you follow the instructions carefully to ensure your application is complete.
How to prepare for a job interview at North Lanarkshire Council
✨Know Your Stuff
Make sure you understand the role of a Technical Support Assistant and the specific tasks involved, like processing planning applications and maintaining casework. Brush up on relevant technical skills and any software used in document management systems.
✨Show Your Community Spirit
Since this role is all about supporting the community, be prepared to discuss how your previous experience aligns with North Lanarkshire Council's goals. Share examples of how you've contributed to community projects or improved services in past roles.
✨Prepare for Questions
Anticipate questions related to your experience in technical support and how you handle public enquiries. Think of specific scenarios where you successfully resolved issues or improved processes, as these will demonstrate your problem-solving skills.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the Planning and Place team or the council's future projects. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
