At a Glance
- Tasks: Lead a team delivering top-notch customer service in a dynamic environment.
- Company: Join North Lanarkshire Council, a supportive and inclusive workplace.
- Benefits: Enjoy 27 days annual leave, flexible working, and professional development opportunities.
- Other info: Guaranteed interviews for care-experienced individuals and support for disabled applicants.
- Why this job: Make a real difference in your community while developing your leadership skills.
- Qualifications: HNC or SVQ level 3 required; experience in customer service leadership preferred.
The predicted salary is between 31541 - 34307 £ per year.
This vacancy is internal and open to applications from employees of North Lanarkshire Council and Associated Employers only. Please log into your MySelf account for further instructions on how to apply as an internal candidate.
We have a part-time vacancy for a Team Leader, working within the Customer Services Hub. The role requires agile working and the ability to travel across North Lanarkshire to support the operational needs of the Hub. You will lead a team of Customer Service Representatives delivering first class, professional customer service to the public and a high quality front line service to the Council and its partners.
To be successful in this role you will have:
- An HNC or SVQ level 3 or equivalent.
- Extended experience of leading a team in a busy contact centre or customer focused environment.
- A proven record of coaching and performance management to ensure your team provides the highest standard of customer service and technical advice.
- Excellent communication and IT skills.
- The ability to organise and implement plans for your team.
- A positive, proactive approach with the ability to motivate and develop a culture of teamwork.
Knowledge of relevant IT systems, personnel procedures and policies, council services and functions is desirable. The post holder is required to participate in standby rota which supports the work undertaken during out-of-hour service. From time to time the post holder may be asked to provide cover for the out-of-hours service. Appropriate allowances will be provided as necessary.
Part Time: 17.5 hours
Working Pattern: Week 1 – Mon/Tues; Week 2 – Mon/Tues/Wed
North Lanarkshire Council offers a great package of benefits, including 27 days annual leave and 6 public holidays, and a wide range of benefits available to you. We also have a full package of learning and development through our learning academy LearnNL to help you reach your full potential and further your career.
North Lanarkshire Council is committed to supporting Care-Experienced People and offers guaranteed interviews for applicants who meet the essential criteria of the person specification/job description.
The Plan for North Lanarkshire is to be the place to live, learn, work, invest and visit. The Council recognises that work is an important part of adult life and is critical to our wellbeing and shaping how we live.
Please note we do not accept CVs in place of the application form. To be considered for this vacancy you must ensure an application form is submitted. Any CV submissions will be disregarded.
Team Leader (Part Time) - REQ06220 - 478878 employer: North Lanarkshire Council
North Lanarkshire Council is an exceptional employer that prioritises the well-being and development of its employees. With a strong commitment to flexible working, a comprehensive benefits package including 27 days of annual leave, and extensive learning opportunities through LearnNL, we foster a supportive and inclusive work culture. Our dedication to Fair Work principles ensures that every team member has a voice and the chance to thrive in their career while making a meaningful impact in the community.
