At a Glance
- Tasks: Provide clerical and admin support, manage IT systems, and assist with statistical data compilation.
- Company: Join North Lanarkshire Council, Scotland's 4th largest local authority, dedicated to community service.
- Benefits: Enjoy 27 days annual leave, hybrid work options, and a range of health and wellbeing perks.
- Other info: Guaranteed interviews for disabled applicants and care-experienced individuals.
- Why this job: Be part of a supportive team focused on customer experience and personal development.
- Qualifications: National 5 level education, IT literacy, and experience in clerical roles are preferred.
The predicted salary is between 25098 - 26081 £ per year.
Location: Civic Centre, Windmillhill Street, ML1 1AB
Salary: £25,098 - £26,081 per year
Contract Type: Permanent
Position Type: Full Time
Hours: 35 hours per week
Work From Home: Hybrid
INTERNAL APPLICANTS MUST APPLY VIA MYSELF
This vacancy is internal and open to applications from employees of North Lanarkshire Council and Associated Employers* only. The \"Apply now\" button is not activated for this role. Please log into your MySelf account for further instructions on how to apply as an internal candidate.
*Fusion Assets, NLP LLP
North Lanarkshire Council is the 4th largest local authority in Scotland, and we pride ourselves on delivering a highly responsive service to our communities.
We know that successful service delivery requires an integrated approach to business analysis, performance management, strategic development, business planning, business system development and customer engagement.
As a Support Assistant within the Strategy and Customer Experience team, you will provide general clerical and admin support, including verifying and inputting information into IT systems including Corporate Complaints, Tell Us Once and National Entitlement Cards and assisting with the compilation of statistical information.
You should have literacy and numeracy skills and ideally be educated to National 5 level or equivalent.
You will be IT literate with a good working knowledge of Microsoft 365 computer packages and have moderate experience of working within a clerical/administrative environment. Self-motivated, you should have the ability to prioritise your own workload to meet deadlines and maintain a high degree of confidentiality. You should have experience of dealing with the public and be able to deliver a high standard of customer service.
Working here at North Lanarkshire Council
If you’re considering a career with us, you’ll be keen to know what’s in it for you. We have a great package of benefits available, from health and wellbeing to finances and family. This includes 27 days annual leave and 6 public holidays*, and a wide range of benefits available to you, find out more at work well NL. We also have a full package of learning and development through our learning academy LearnNL to help you reach your full potential and further your career.
*For all casual/sessional roles, you will receive 12.1% of your hourly rate for every hour worked in total recompense for annual leave, including public holidays. These rates will be indicated separately on your payslip. You will only be paid for the hours that you work.
We are a Disability Confident Leader and offer a guaranteed interview to applicants who consider themselves to be disabled, as long as they meet the essential criteria of the person specification/job description.
We have also adopted the Armed Forces Community Covenant to show our support for service personnel, veterans and their families. We offer a guaranteed interview for service leavers, spouses, reservists and veterans, as long as they meet the essential criteria of the person specification/job description.
North Lanarkshire Council is committed to #KeepingThePromise. This means that if you have ever been in care (looked after at home with a social worker, lived with a relative other than your parents, experienced foster, residential or secure care) you are entitled to a guaranteed interview for this post, as long as you meet the essential criteria of the person specification/job description. This is one way North Lanarkshire is demonstrating our commitment to supporting Care-Experienced People.
The Plan for North Lanarkshire is to be the place to live, learn, work, invest and visit. The Council recognises that work is an important part of adult life and is critical to our wellbeing and shaping how we live. The Fair Work Convention’s Framework defines Fair Work as work that offers effective voice, fulfilment, opportunity, respect and security. We believe Fair Work can boost creativity, realise untapped potential and increase productivity. To find out more click on the link.
Alternative Application Packs can be requested in other formats for example, Large Print, Braille, and Audio. To request an alternative Application Pack please phone 01698 403151.
The following link contains our Easy Read documents which will help explain the process and what happens during the selection process: Easy Read – My NL
***PLEASE NOTE WE DO NOT ACCEPT CVS IN PLACE OF THE APPLICATION FORM. TO BE CONSIDERED FOR THIS VACANCY YOU MUST ENSURE AN APPLICATION FORM IS SUBMITTED. ANY CV SUBMISSIONS WILL BE DISREGARDED.***
#J-18808-LjbffrSupport Assistant - REQ04624 in Motherwell employer: North Lanarkshire Council
North Lanarkshire Council is an exceptional employer, offering a supportive work environment that prioritises employee wellbeing and professional development. With a comprehensive benefits package including 27 days of annual leave, a commitment to learning through the LearnNL academy, and initiatives supporting diverse communities, employees can thrive both personally and professionally in the heart of Scotland's fourth largest local authority.
StudySmarter Expert Advice🤫
We think this is how you could land Support Assistant - REQ04624 in Motherwell
✨Tip Number 1
Familiarise yourself with the specific systems mentioned in the job description, such as Corporate Complaints and National Entitlement Cards. Understanding these systems will not only help you during the application process but also demonstrate your proactive approach to the role.
✨Tip Number 2
Highlight your customer service experience in conversations or interviews. Since the role involves dealing with the public, showcasing your ability to provide excellent service can set you apart from other candidates.
✨Tip Number 3
Connect with current employees in the Strategy and Customer Experience team through internal networking. They can provide insights into the team culture and expectations, which can be invaluable during your application process.
✨Tip Number 4
Prepare for potential interview questions by reviewing common clerical and administrative scenarios. Being ready to discuss how you would handle specific tasks or challenges can demonstrate your suitability for the Support Assistant role.
We think you need these skills to ace Support Assistant - REQ04624 in Motherwell
Some tips for your application 🫡
Understand the Role:Read the job description thoroughly to understand the responsibilities and requirements of the Support Assistant position. Highlight key skills such as IT literacy, customer service experience, and administrative abilities.
Tailor Your Application:When filling out the application form, ensure that you tailor your responses to reflect how your skills and experiences align with the specific requirements mentioned in the job description.
Highlight Relevant Experience:In your application, emphasise any previous clerical or administrative roles you've held. Provide examples of how you've successfully managed workloads, maintained confidentiality, and delivered excellent customer service.
Follow Application Instructions:Since this is an internal position, make sure to log into your MySelf account and follow the specific instructions for submitting your application. Remember, CVs are not accepted, so focus on completing the application form accurately.
How to prepare for a job interview at North Lanarkshire Council
✨Know Your Role
Familiarise yourself with the responsibilities of a Support Assistant. Understand the key tasks such as clerical support, data entry, and customer service. This will help you demonstrate your knowledge during the interview.
✨Highlight Your IT Skills
Since the role requires proficiency in Microsoft 365, be prepared to discuss your experience with these tools. Mention specific tasks you've accomplished using these applications to showcase your competence.
✨Demonstrate Customer Service Experience
Prepare examples of how you've successfully dealt with the public in previous roles. Highlight your ability to maintain confidentiality and provide high-quality service, as this is crucial for the position.
✨Showcase Your Organisational Skills
Discuss how you prioritise your workload and meet deadlines. Provide examples of how you've managed multiple tasks effectively in a clerical or administrative environment to illustrate your self-motivation and organisational abilities.
