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- Tasks: Join a team to enhance customer service and manage subscriptions effectively.
- Company: North Lanarkshire Council, committed to community and employee wellbeing.
- Benefits: Enjoy 27 days annual leave, flexible working, and professional development opportunities.
- Why this job: Make a real difference in your community while developing your skills.
- Qualifications: Strong communication skills and some administration experience preferred.
- Other info: Guaranteed interviews for care-experienced individuals and support for disabled applicants.
The predicted salary is between 24600 - 25800 £ per year.
This vacancy is internal and open to applications from employees of North Lanarkshire Council and Associated Employers only. You will work as part of a team to ensure the efficient and effective performance of the Subscription Section. You will provide excellent customer service dealing direct and on the telephone with customers using product knowledge to provide a suitable solution to ensure customer membership, sales and retention.
As part of this role, you will be required to deal with all aspects of membership payments including outstanding debts sensitively and effectively. You will be innovative, have excellent inter-personal and communication skills which will give you the ability to promote current marketing campaigns in order to deliver a quality service to our customers across the entire range of North Lanarkshire Council’s products and services.
You will have strong demonstrable written and verbal communication skills and a keen attention to detail to support work undertaking calculations. You will be an excellent communicator and possess excellent organisational skills with the ability to use your own initiative. You will also have moderate administration experience and experience of working with Direct Debits and a customer-focused environment would be advantageous.
Location - Broadwood Stadium, Cumbernauld
Work Pattern - Monday to Thursday 8am - 4pm/10am - 6pm (variable weekly) and Friday 8am - 4pm.
If you’re considering a career with us, you’ll be keen to know what’s in it for you. We have a great package of benefits available, from health and wellbeing to finances and family. This includes 27 days annual leave and 6 public holidays, and a wide range of benefits available to you.
We also have a full package of learning and development through our learning academy LearnNL to help you reach your full potential and further your career. North Lanarkshire Council are happy to talk flexible working, we operate a Smarter Working Policy.
We are a Disability Confident Leader and offer a guaranteed interview to applicants who consider themselves to be disabled, as long as they meet the essential criteria of the person specification/job description. We have also adopted the Armed Forces Community Covenant to show our support for service personnel, veterans and their families.
North Lanarkshire Council is committed to Keeping The Promise. This means that if you have ever been in care, you are entitled to a guaranteed interview for this post, as long as you meet the essential criteria of the person specification/job description.
The Plan for North Lanarkshire is to be the place to live, learn, work, invest and visit. The Council recognises that work is an important part of adult life and is critical to our wellbeing and shaping how we live.
To find out more, please note that we do not accept CVs in place of the application form. To be considered for this vacancy you must ensure an application form is submitted. Any CV submissions will be disregarded.
Subscriptions Administrative Officer - REQ05301 - employer: North Lanarkshire Council
Contact Detail:
North Lanarkshire Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Subscriptions Administrative Officer - REQ05301 -
✨Tip Number 1
Make sure you log into your MySelf account and follow the application instructions carefully. It’s all about showing that you can follow processes, which is key for the Subscriptions Administrative Officer role.
✨Tip Number 2
Brush up on your customer service skills! You’ll be dealing with customers directly, so practice how to handle queries and complaints effectively. Think of scenarios where you can showcase your product knowledge and problem-solving abilities.
✨Tip Number 3
Don’t forget to highlight your communication skills during any interviews or discussions. Being able to articulate your thoughts clearly will set you apart, especially since this role requires excellent verbal and written communication.
✨Tip Number 4
Finally, remember to show your enthusiasm for the role and the council’s mission. Research North Lanarkshire Council’s products and services, and be ready to discuss how you can contribute to their goals. We’re all about making a positive impact!
We think you need these skills to ace Subscriptions Administrative Officer - REQ05301 -
Some tips for your application 🫡
Read the Job Description Carefully: Before you start your application, make sure to read through the job description thoroughly. It’s important to understand what North Lanarkshire Council is looking for in a candidate so you can tailor your application accordingly.
Show Off Your Communication Skills: Since this role requires excellent written and verbal communication skills, don’t hold back! Use clear and concise language in your application, and highlight any relevant experience that showcases your ability to communicate effectively.
Be Detail-Oriented: Attention to detail is key for this position. Double-check your application for any typos or errors before submitting it. A well-presented application reflects your organisational skills and professionalism.
Apply Through MySelf: Remember, this vacancy is internal, so make sure to log into your MySelf account to apply. Following the correct process is crucial, and we want to see your application come through the right channels!
How to prepare for a job interview at North Lanarkshire Council
✨Know Your Stuff
Make sure you’re familiar with North Lanarkshire Council’s products and services. Brush up on the subscription offerings and any current marketing campaigns. This will help you provide informed answers and show your enthusiasm for the role.
✨Show Off Your Communication Skills
Since this role involves a lot of customer interaction, practice articulating your thoughts clearly. Think about examples from your past experiences where you’ve successfully resolved customer issues or promoted a service. This will demonstrate your excellent interpersonal skills.
✨Be Detail-Oriented
Given the focus on membership payments and calculations, prepare to discuss how you ensure accuracy in your work. Bring up any relevant experience you have with Direct Debits or handling sensitive financial information to highlight your attention to detail.
✨Demonstrate Initiative
Think of instances where you took the initiative in previous roles. Whether it was improving a process or suggesting a new idea, be ready to share these examples. This will show that you can work independently and contribute positively to the team.
