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- Tasks: Lead a team in delivering high-quality waste services and ensure customer satisfaction.
- Company: Join North Lanarkshire Council, committed to community and employee wellbeing.
- Benefits: Enjoy 27 days annual leave, health benefits, and flexible working options.
- Other info: Guaranteed interviews for care-experienced individuals and support for veterans.
- Why this job: Make a real difference in your community while developing your leadership skills.
- Qualifications: HNC, SVQ3, or equivalent with supervisory experience in a customer-focused role.
The predicted salary is between 45503 - 52044 £ per year.
Based within one of our depots, you will assist the Assistant Service Delivery Manager in ensuring the day-to-day provision of the waste resources service providing a high-quality professional service with a focus on the customer.
With a HNC, SVQ3, Apprenticeship or equivalent in a related discipline, you will have extended experience in a relevant field including experience of supervising a team and working in a customer focused environment. You will also have experience of working with the public, dealing with complaints, and undertaking investigation.
Working hours:
- Sunday: 06:45 - 14:30
- Week 2: Monday - Thursday: 06:45 - 15:00; Friday: 06:45 - 14:30
- Week 3: Tuesday - Friday: 06:45 - 15:00; Saturday: 06:45 - 14:30
- Week 4: Monday - Thursday: 06:45 - 15:00; Friday: 06:45 - 14:30
We have a great package of benefits available, from health and wellbeing to finances and family. This includes 27 days annual leave and 6 public holidays, and a wide range of benefits available to you.
We also have a full package of learning and development through our learning academy LearnNL to help you reach your full potential and further your career.
North Lanarkshire Council are happy to talk flexible working, we operate a Smarter Working Policy.
North Lanarkshire Council has reached its current allocation of Certificates of Sponsorship and, as a result, we are unable to provide visa sponsorship at this time.
We are a Disability Confident Leader and offer a guaranteed interview to applicants who consider themselves to be disabled, as long as they meet the essential criteria of the person specification/job description.
We have also adopted the Armed Forces Community Covenant to show our support for service personnel, veterans and their families. We offer a guaranteed interview for service leavers, spouses, reservists and veterans, as long as they meet the essential criteria of the person specification/job description.
North Lanarkshire Council is committed to #KeepingThePromise. This means that if you have ever been in care, you are entitled to a guaranteed interview for this post, as long as you meet the essential criteria of the person specification/job description.
The Plan for North Lanarkshire is to be the place to live, learn, work, invest and visit. The Council recognises that work is an important part of adult life and is critical to our wellbeing and shaping how we live.
To find out more about the Fair Work Convention’s Framework, click on the link.
Alternative Application Packs can be requested in other formats for example, Large Print, Braille, and Audio. To request an alternative Application Pack please phone 01698 403151.
***PLEASE NOTE WE DO NOT ACCEPT CVS IN PLACE OF THE APPLICATION FORM. TO BE CONSIDERED FOR THIS VACANCY YOU MUST ENSURE AN APPLICATION FORM IS SUBMITTED. ANY CV SUBMISSIONS WILL BE DISREGARDED.***
Shift Leader (Land and Waste) - REQ05981 - 469208 employer: North Lanarkshire Council
Contact Detail:
North Lanarkshire Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Leader (Land and Waste) - REQ05981 - 469208
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on North Lanarkshire Council. Understanding their values and mission will help you connect your experience to what they’re looking for.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you articulate your thoughts clearly and confidently when it’s your turn to shine.
✨Tip Number 3
Show off your customer service skills! Since this role is all about providing a high-quality service, be ready to share specific examples of how you've handled customer complaints or improved service delivery in the past.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Shift Leader (Land and Waste) - REQ05981 - 469208
Some tips for your application 🫡
Read the Job Description Carefully: Before you start your application, make sure to read the job description thoroughly. We want to see that you understand the role and how your experience aligns with what we're looking for.
Tailor Your Application: Don’t just send a generic application! We love it when candidates tailor their responses to highlight relevant experience and skills. Show us how your background fits the Shift Leader role specifically.
Be Clear and Concise: When filling out the application form, keep your answers clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and qualifications.
Apply Through Our Website: Remember, to be considered for this position, you need to apply through our website. Don’t forget to submit your application form – we won’t accept CVs instead!
How to prepare for a job interview at North Lanarkshire Council
✨Know Your Stuff
Make sure you’re familiar with the key responsibilities of a Shift Leader in Land and Waste. Brush up on your knowledge about waste management practices, customer service standards, and any relevant health and safety regulations. This will show that you’re not just interested in the role but also prepared to take it on.
✨Showcase Your Leadership Skills
Since this role involves supervising a team, be ready to discuss your previous experience in leadership. Prepare examples of how you've successfully managed a team, resolved conflicts, or improved service delivery. Highlighting your ability to motivate and support your team will set you apart.
✨Prepare for Customer Scenarios
Given the customer-focused nature of the job, think about past experiences where you dealt with complaints or challenging situations. Be ready to share specific examples of how you handled these scenarios effectively, demonstrating your problem-solving skills and commitment to customer satisfaction.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges they face, or how success is measured in this role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.