At a Glance
- Tasks: Deliver exceptional HR service and support employees throughout their journey.
- Company: Join North Lanarkshire Council's dynamic People Operations team.
- Benefits: Enjoy 27 days annual leave, flexible working, and career development opportunities.
- Other info: Supportive environment with a commitment to diversity and inclusion.
- Why this job: Make a real impact in HR while gaining valuable experience.
- Qualifications: Experience in HR or customer service; strong communication and organisational skills.
The predicted salary is between 27937 - 29666 £ per year.
£27,937 - £29,666 Pro Rata
INTERNAL APPLICANTS MUST APPLY VIA MYSELF. This vacancy is internal and open to applications from employees of North Lanarkshire Council and Associated Employers only. The "Apply now" button is not activated for this role. Please log into your MySelf account for further instructions on how to apply as an internal candidate.
Join our People Operations team and play a key role in delivering a fast, accurate and customer-focused HR service. We have a range of opportunities available, including full-time and part-time, permanent and temporary roles available.
About the Role
Are you passionate about delivering outstanding service and creating seamless employee experiences? Join our People Operations Team as a Service Advisor, where you will play a vital role in supporting employees and managers across the full employee lifecycle. As part of our dynamic Employee Service Centre, you will help deliver a high-quality, efficient HR transactional service, ensuring everything from recruitment to leavers is handled accurately, professionally, and on time. This is an excellent opportunity for someone who enjoys working in a fast-paced, customer-focused environment and wants to build a career in HR.
Key Responsibilities
- Deliver end-to-end HR transactions across the employee lifecycle in line with procedures and service standards
- Support recruitment activity from advert to appointment, ensuring an excellent candidate experience
- Provide advice and guidance to managers on HR processes, policies, and timelines
- Maintain accurate employee records, contracts, and HR/payroll data
- Respond to queries via phone, email, and digital platforms in a timely and professional manner
- Support audit, compliance, and continuous improvement activities, including digital transformation initiatives
What We’re Looking For
- Experience in HR, administration, or a customer service environment
- Strong organisational skills with the ability to prioritise competing demands
- Excellent communication skills and attention to detail
- Confident using IT systems and adapting to digital processes
- A proactive, customer-focused approach with the ability to work both independently and as part of a team
- National 5 qualification (or equivalent); HR qualification desirable
Why Join Us?
- Be part of a supportive and collaborative People Operations team
- Gain valuable experience across a wide range of HR activities
- Contribute to service improvement and digital innovation
- Access learning and development opportunities to support your career growth
Working here at North Lanarkshire Council, we have a great package of benefits available, from health and wellbeing to finances and family. This includes 27 days annual leave and 6 public holidays, and a wide range of benefits available to you.
North Lanarkshire Council are Happy to Talk Flexible Working, we operate a Smarter Working Policy.
North Lanarkshire Council has reached its current allocation of Certificates of Sponsorship and, as a result, we are unable to provide visa sponsorship at this time.
We are a Disability Confident Leader and offer a guaranteed interview to applicants who consider themselves to be disabled, as long as they meet the essential criteria of the person specification/job description.
North Lanarkshire Council is committed to KeepingThePromise. This means that if you have ever been in care, you are entitled to a guaranteed interview for this post, as long as you meet the essential criteria of the person specification/job description.
The Plan for North Lanarkshire is to be the place to live, learn, work, invest and visit. The Council recognises that work is an important part of adult life and is critical to our wellbeing and shaping how we live.
To find out more, please note that we do not accept CVs in place of the application form. To be considered for this vacancy, you must ensure an application form is submitted. Any CV submissions will be disregarded.
Service Advisor (Various Posts including Permanent & Temporary) - REQ06376 - 478778 employer: North Lanarkshire Council
North Lanarkshire Council is an exceptional employer that prioritises employee wellbeing and professional growth, offering a supportive and collaborative work environment within the People Operations team. With a comprehensive benefits package including generous annual leave, flexible working options, and extensive learning opportunities through LearnNL, employees are empowered to thrive in their HR careers while contributing to meaningful service improvements in the community.
