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- Tasks: Join our team to help residents access essential services and support their entitlements.
- Company: North Lanarkshire Council, dedicated to making a difference in the community.
- Benefits: Enjoy 27 days annual leave, health benefits, and professional development opportunities.
- Other info: Flexible working options and commitment to supporting diverse applicants.
- Why this job: Make a real impact in people's lives while working in a supportive environment.
- Qualifications: Moderate administrative experience and strong communication skills are essential.
The predicted salary is between 31541 - 34307 £ per year.
Are you looking for a rewarding role where your work truly makes a difference? We’re looking for committed and motivated individuals to join our Revenues or Benefits Teams, helping to deliver essential services to the residents of North Lanarkshire. You’ll be part of a supportive, customer‑focused team working together to help residents access their entitlements and to ensure the council tax bill is collected fairly and accurately.
This role is based between the Civic Centre, Motherwell and home, operating under our hybrid working model. Depending on your placement, you will work within either the Benefits Service or the Revenue Service, playing an important role in providing high quality, frontline services.
Benefits Service Responsibilities include processing Housing Benefit and Council Tax Reduction claims in line with current legislation and assessing and administering Discretionary Housing Payments along with administering Free School Meal and Blue Badge applications.
Revenue Service Responsibilities include administering Council Tax and Business Rates, maintaining accounts for changes in liability, reliefs, exemptions, and discounts. Processing applications under the Scottish Welfare Fund, including Crisis Grants and Community Care Grants, in accordance with Scottish Government guidance.
You will work closely with a wide range of internal and external partners, meaning teamwork and clear communication are central to this role. By working together, you will help deliver a joined up and effective service for our communities.
We are looking for people with moderate, relevant administrative experience, experience of dealing directly with the public, good working knowledge of Microsoft Office applications, strong communication, literacy, and numeracy skills and a positive, proactive approach, with the ability to work independently and as part of a team. An IRRV Revenue or Benefits Technician qualification or equivalent, experience using Open Revenues software, processing claims and a knowledge of document image processing would be desirable.
Successful candidates will be required to undertake a basic disclosure check through Disclosure Scotland. If you’re motivated by public service, enjoy working with others, and want to play a meaningful part in supporting North Lanarkshire residents, we’d love to hear from you.
Working Pattern: Monday - Thursday: 08:45am - 16:45pm, Friday: 08:45am - 16:15pm
Working here at North Lanarkshire Council If you’re considering a career with us, you’ll be keen to know what’s in it for you. We have a great package of benefits available, from health and wellbeing to finances and family. This includes 27 days annual leave and 6 public holidays, and a wide range of benefits available to you.
We also have a full package of learning and development through our learning academy LearnNL to help you reach your full potential and further your career. For more information on local authority careers visit the myjobscotland career hub.
North Lanarkshire Council are Happy to Talk Flexible Working, we operate a Smarter Working Policy.
North Lanarkshire Council has reached its current allocation of Certificates of Sponsorship and, as a result, we are unable to provide visa sponsorship at this time. We are a Disability Confident Leader and offer a guaranteed interview to applicants who consider themselves to be disabled, as long as they meet the essential criteria of the person specification/job description.
We have also adopted the Armed Forces Community Covenant to show our support for service personnel, veterans and their families. We offer a guaranteed interview for service leavers, spouses, reservists and veterans, as long as they meet the essential criteria of the person specification/job description.
North Lanarkshire Council is committed to KeepingThePromise. This means that if you have ever been in care (looked after at home with a social worker, lived with a relative other than your parents, experienced foster, residential or secure care) you are entitled to a guaranteed interview for this post, as long as you meet the essential criteria of the person specification/job description.
This is one way North Lanarkshire is demonstrating our commitment to supporting Care-Experienced People. The Plan for North Lanarkshire is to be the place to live, learn, work, invest and visit. The Council recognises that work is an important part of adult life and is critical to our wellbeing and shaping how we live.
The Fair Work Convention’s Framework defines Fair Work as work that offers effective voice, fulfilment, opportunity, respect and security. We believe Fair Work can boost creativity, realise untapped potential and increase productivity.
Alternative Application Packs can be requested in other formats for example, Large Print, Braille, and Audio. To request an alternative Application Pack please phone.
PLEASE NOTE WE DO NOT ACCEPT CVS IN PLACE OF THE APPLICATION FORM. TO BE CONSIDERED FOR THIS VACANCY YOU MUST ENSURE AN APPLICATION FORM IS SUBMITTED. ANY CV SUBMISSIONS WILL BE DISREGARDED.
Revenue & Benefits Officer (5 Posts) - REQ06061 - 470284 employer: North Lanarkshire Council
Contact Detail:
North Lanarkshire Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Revenue & Benefits Officer (5 Posts) - REQ06061 - 470284
✨Tip Number 1
Get to know the team! Before your interview, do a bit of research on the Revenues and Benefits Teams. Understanding their goals and challenges will help you connect with them during your chat.
✨Tip Number 2
Show off your skills! Be ready to discuss your experience with Microsoft Office and any relevant admin tasks. Bring examples of how you've helped customers in the past – it’ll show you’re the right fit for the role.
✨Tip Number 3
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when it’s your turn to shine.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll find all the info you need about the role and the council’s values right there.
We think you need these skills to ace Revenue & Benefits Officer (5 Posts) - REQ06061 - 470284
Some tips for your application 🫡
Read the Job Description Carefully: Before you start your application, take a good look at the job description. Make sure you understand what the role involves and the skills required. This will help you tailor your application to show how you fit the bill!
Show Off Your Relevant Experience: When filling out the application form, highlight any relevant experience you have. Whether it’s dealing with the public or using Microsoft Office, make sure to mention it! We want to see how your background aligns with the role.
Be Clear and Concise: Keep your answers clear and to the point. Avoid jargon and make sure your writing is easy to read. We appreciate straightforward communication, so don’t be afraid to let your personality shine through!
Apply Through Our Website: Remember, to be considered for this role, you need to apply via our website. Don’t forget to submit your application form – we won’t accept CVs instead. Get your application in and let’s see what you’ve got!
How to prepare for a job interview at North Lanarkshire Council
✨Know Your Stuff
Make sure you understand the key responsibilities of the Revenue & Benefits Officer role. Familiarise yourself with processes like Housing Benefit, Council Tax Reduction claims, and the Scottish Welfare Fund. This will show your commitment and readiness to hit the ground running.
✨Showcase Your Skills
Highlight your administrative experience and any relevant qualifications, like the IRRV Revenue or Benefits Technician qualification. Be prepared to discuss how your skills in Microsoft Office and document image processing can contribute to the team’s success.
✨Communicate Clearly
Since teamwork and communication are vital for this role, practice articulating your thoughts clearly. Think of examples where you've successfully worked with others or resolved issues directly with the public. This will demonstrate your customer-focused approach.
✨Ask Insightful Questions
Prepare a few thoughtful questions about the team dynamics or the council's initiatives. This shows your genuine interest in the role and helps you gauge if it’s the right fit for you. Plus, it gives you a chance to engage with your interviewers!