At a Glance
- Tasks: Process Housing Benefit, Council Tax Reduction claims, and Free School Meal applications.
- Company: Join North Lanarkshire Council, committed to community support and employee wellbeing.
- Benefits: Enjoy 27 days annual leave, hybrid working, and a range of health and financial perks.
- Other info: Guaranteed interviews for disabled applicants and care-experienced individuals.
- Why this job: Make a real impact in your community while developing your skills in a supportive environment.
- Qualifications: Moderate admin experience and good communication skills are essential; IRRV qualification is a plus.
The predicted salary is between 29180 - 31737 £ per year.
Location: Civic Centre, Windmillhill Street, ML1 1AB
Salary: £29,180 - £31,737 per year
Contract Type: Permanent
Position Type: Full Time
Hours: 35 hours per week
Work From Home: Hybrid
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INTERNAL APPLICANTS MUST APPLY VIA MYSELF
Based in the Benefits Team between the Civic Centre, Motherwell and home on our hybrid working model, your responsibilities will include the processing of Housing Benefit and Council Tax Reduction claims along with Free School Meal and Blue Badge applications.
You must have moderate relevant administration experience and experience in dealing with the public.
Knowledge of Microsoft Office packages, good communication, literacy and numeracy skills, a positive attitude, and the ability to work on your own initiative as well as part of a team are all considered essential qualities.
An IRRV Benefits Technician or equivalent qualification, experience of working with Open Revenues software, processing claims and a knowledge of document image processing would be desirable.
The successful candidates will be subject to a basic disclosure check provided by Disclosure Scotland.
Working here at North Lanarkshire Council
If you’re considering a career with us, you’ll be keen to know what’s in it for you. We have a great package of benefits available, from health and wellbeing to finances and family. This includes 27 days annual leave and 6 public holidays*, and a wide range of benefits available to you, find out more at work well NL. We also have a full package of learning and development through our learning academy LearnNL to help you reach your full potential and further your career.
*For all casual/sessional roles, you will receive 12.1% of your hourly rate for every hour worked in total recompense for annual leave, including public holidays. These rates will be indicated separately on your payslip. You will only be paid for the hours that you work.
We are a Disability Confident Leader and offer a guaranteed interview to applicants who consider themselves to be disabled, as long as they meet the essential criteria of the person specification/job description.
We have also adopted the Armed Forces Community Covenant to show our support for service personnel, veterans and their families. We offer a guaranteed interview for service leavers, spouses, reservists and veterans, as long as they meet the essential criteria of the person specification/job description.
North Lanarkshire Council is committed to #KeepingThePromise. This means that if you have ever been in care (looked after at home with a social worker, lived with a relative other than your parents, experienced foster, residential or secure care) you are entitled to a guaranteed interview for this post, as long as you meet the essential criteria of the person specification/job description. This is one way North Lanarkshire is demonstrating our commitment to supporting Care-Experienced People.
The Plan for North Lanarkshire is to be the place to live, learn, work, invest and visit. The Council recognises that work is an important part of adult life and is critical to our wellbeing and shaping how we live. The Fair Work Convention’s Framework defines Fair Work as work that offers effective voice, fulfilment, opportunity, respect and security. We believe Fair Work can boost creativity, realise untapped potential and increase productivity. To find out more click on the link.
Alternative Application Packs can be requested in other formats for example, Large Print, Braille, and Audio. To request an alternative Application Pack please phone 01698 403151.
The following link contains our Easy Read documents which will help explain the process and what happens during the selection process: Easy Read – My NL
***PLEASE NOTE WE DO NOT ACCEPT CVS IN PLACE OF THE APPLICATION FORM. TO BE CONSIDERED FOR THIS VACANCY YOU MUST ENSURE AN APPLICATION FORM IS SUBMITTED. ANY CV SUBMISSIONS WILL BE DISREGARDED.***
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#J-18808-LjbffrRevenue & Benefit Officer (3 Posts) - REQ04484 in Motherwell employer: North Lanarkshire Council
North Lanarkshire Council is an exceptional employer, offering a supportive work culture that prioritises employee wellbeing and development. With a hybrid working model, generous annual leave, and a commitment to Fair Work principles, employees can thrive both personally and professionally while making a meaningful impact in the community. The Council's dedication to inclusivity and support for diverse backgrounds further enhances its appeal as a workplace where everyone can grow and succeed.
StudySmarter Expert Advice🤫
We think this is how you could land Revenue & Benefit Officer (3 Posts) - REQ04484 in Motherwell
✨Tip Number 1
Familiarise yourself with the specific software mentioned in the job description, such as Open Revenues. If you can demonstrate your proficiency in this software during the interview, it will show that you're ready to hit the ground running.
✨Tip Number 2
Brush up on your knowledge of Housing Benefit and Council Tax Reduction claims. Being able to discuss these topics confidently will highlight your relevant experience and understanding of the role.
✨Tip Number 3
Prepare examples of how you've successfully dealt with the public in previous roles. This will showcase your communication skills and ability to handle various situations, which are essential for this position.
✨Tip Number 4
Research North Lanarkshire Council's values and initiatives, especially around Fair Work and support for Care-Experienced People. Showing that you align with their mission can set you apart from other candidates.
We think you need these skills to ace Revenue & Benefit Officer (3 Posts) - REQ04484 in Motherwell
Some tips for your application 🫡
Understand the Role:Read the job description thoroughly to understand the responsibilities and requirements of the Revenue & Benefit Officer position. Tailor your application to highlight relevant experience in processing claims and dealing with the public.
Highlight Relevant Experience:Make sure to emphasise any administration experience you have, particularly in benefits processing or customer service. Mention specific software you are familiar with, such as Open Revenues, to demonstrate your suitability for the role.
Complete the Application Form:Remember that North Lanarkshire Council does not accept CVs in place of the application form. Fill out the application form completely and accurately, ensuring you address all essential criteria outlined in the job description.
Proofread Your Application:Before submitting, carefully proofread your application for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism, which are key qualities for this role.
How to prepare for a job interview at North Lanarkshire Council
✨Know Your Benefits
Familiarise yourself with the specific benefits and services you will be handling, such as Housing Benefit and Council Tax Reduction claims. Understanding these areas will help you answer questions confidently and demonstrate your knowledge of the role.
✨Showcase Your Administration Skills
Highlight your relevant administration experience during the interview. Be prepared to discuss specific examples of how you've successfully managed tasks or projects in previous roles, especially those involving public interaction.
✨Demonstrate Communication Skills
Since good communication is essential for this role, practice articulating your thoughts clearly. You might be asked to explain complex information simply, so think about how you can convey your ideas effectively.
✨Prepare for Technical Questions
Brush up on your knowledge of Microsoft Office packages and any relevant software like Open Revenues. Be ready to discuss your technical skills and how they apply to processing claims and managing documents.
