At a Glance
- Tasks: Assist with installing and maintaining tech-enabled care equipment for residents.
- Company: Join North Lanarkshire Council, a leading local authority in Scotland.
- Benefits: Enjoy 27 days annual leave, health perks, and professional development opportunities.
- Other info: Dynamic role with excellent career growth and a focus on wellbeing.
- Why this job: Make a real difference in people's lives while working in a supportive team.
- Qualifications: Strong communication skills and SVQ Level 2 in a relevant subject required.
The predicted salary is between 25000 - 30000 £ per year.
INTERNAL APPLICANTS MUST APPLY VIA MYSELF
This vacancy is internal and open to applications from employees of North Lanarkshire Council and Associated Employers only.
The "Apply now" button is not activated for this role.
Please log into your My Self account for further instructions on how to apply as an internal candidate.
*Fusion Assets, NLP LLP
North Lanarkshire Council has a plan. As one of Scotland's largest local authorities we are focussed on delivering quality Social Work services that put our people first.
We are currently offering a rewarding opportunity to join our new and exciting Technology Enabled care Team for North Lanarkshire Council.
Our staff are committed to providing a responsive care and support service which meets the needs of our residents, promotes and maintains their individual lifestyles and ensures they feel safe, comfortable, happy and independent in their own homes.
We know that we can only do that if we have the right people with the rights skills, abilities and attitudes.
Responsibilities
- Carry out or assist with the installation and maintenance of technology-enabled care equipment.
- Provide advice to staff across the council and to individuals requiring support.
Qualifications
- Excellent communication and people skills.
- Self-motivated and enthusiastic.
- Possession of SVQ Level 2 in a relevant subject with previous experience, preferably within a health and social care setting.
- Must become a Protecting Vulnerable Groups (PVG) Scheme member through Disclosure Scotland and obtain a satisfactory membership check prior to commencing in this role.
If you're considering a career with us, you'll be keen to know what's in it for you.
We have a great package of benefits available, from health and wellbeing to finances and family.
This includes 27 days annual leave and 6 public holidays, and a wide range of benefits available to you, find out more at work well NL.
We also have a full package of learning and development through our learning academy Learn NL to help you reach your full potential.
- Technical Support Assistant (2 Posts Incl 1 Temp) - Dalziel Building, 7 Scott Street
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Technical Support Assistant (2 Posts Incl 1 Temp) in Motherwell employer: North Lanarkshire Council
North Lanarkshire Council is an excellent employer, offering a supportive work environment that prioritises employee wellbeing and development. With benefits such as 27 days of annual leave, flexible working options, and access to a comprehensive learning academy, employees are encouraged to grow and thrive in their roles. The council's commitment to inclusivity and community support makes it a rewarding place to work, especially for those looking to make a meaningful impact in the local education sector.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Assistant (2 Posts Incl 1 Temp) in Motherwell
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like North Lanarkshire Council.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like North Lanarkshire Council. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Technical Support Assistant (2 Posts Incl 1 Temp) in Motherwell
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to North Lanarkshire Council.
How to prepare for a job interview at North Lanarkshire Council
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in North Lanarkshire Council's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services North Lanarkshire Council offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
