At a Glance
- Tasks: Lead a team delivering top-notch customer service in a dynamic environment.
- Company: Join North Lanarkshire Council, a supportive and inclusive employer.
- Benefits: Enjoy 27 days annual leave, flexible working, and professional development opportunities.
- Other info: Guaranteed interviews for care-experienced individuals and veterans.
- Why this job: Make a real difference in your community while developing your leadership skills.
- Qualifications: HNC or SVQ level 3, plus experience in a customer-focused role.
The predicted salary is between 31541 - 34307 £ per year.
This vacancy is internal and open to applications from employees of North Lanarkshire Council and Associated Employers only. The "Apply now" button is not activated for this role. Please log into your MySelf account for further instructions on how to apply as an internal candidate.
Salary NLC7 £31,541 - £34,307 (Pro Rata)
Job Summary
We have a part-time vacancy for a Team Leader, working within the Customer Services Hub. The role requires agile working and the ability to travel across North Lanarkshire to support the operational needs of the Hub. You will lead a team of Customer Service Representatives delivering first class, professional customer service to the public and a high quality front line service to the Council and its partners.
Qualifications and Experience
To be successful in this role you will have an HNC or SVQ level 3 or equivalent. You will have extended experience of leading a team in a busy contact centre or customer focused environment as well as a proven record of coaching and performance management to ensure your team provides the highest standard of customer service and technical advice. As well as excellent communication and IT skills you will have the ability to organise and implement plans for your team. You will demonstrate a positive, proactive approach with the ability to motivate and develop a culture of teamwork. Knowledge of relevant IT systems, personnel procedures and policies, council services and functions is desirable.
The post holder is required to participate in standby rota which supports the work undertaken during out-of-hour service. From time to time the post holder may be asked to provide cover for the out-of-hours service. Appropriate allowances will be provided as necessary.
Working Hours
Part Time 17.5 hours
Working Pattern: Week 1 - Mon/Tues Week 2 - Mon/Tues/Wed
Benefits
Working here at North Lanarkshire Council: We have a great package of benefits available, from health and wellbeing to finances and family. This includes 27 days annual leave and 6 public holidays, and a wide range of benefits available to you, find out more at work well NL. We also have a full package of learning and development through our learning academy LearnNL to help you reach your full potential and further your career.
North Lanarkshire Council are Happy to Talk Flexible Working, we operate a Smarter Working Policy. North Lanarkshire Council has reached its current allocation of Certificates of Sponsorship and, as a result, we are unable to provide visa sponsorship at this time.
We are a Disability Confident Leader and offer a guaranteed interview to applicants who consider themselves to be disabled, as long as they meet the essential criteria of the person specification/job description. We have also adopted the Armed Forces Community Covenant to show our support for service personnel, veterans and their families. We offer a guaranteed interview for service leavers, spouses, reservists and veterans, as long as they meet the essential criteria of the person specification/job description.
North Lanarkshire Council is committed to #KeepingThePromise. This means that if you have ever been in care (looked after at home with a social worker, lived with a relative other than your parents, experienced foster, residential or secure care) you are entitled to a guaranteed interview for this post, as long as you meet the essential criteria of the person specification/job description. This is one way North Lanarkshire is demonstrating our commitment to supporting Care-Experienced People.
