At a Glance
- Tasks: Lead a team delivering top-notch customer service in a dynamic environment.
- Company: Join North Lanarkshire Council, a supportive and community-focused organisation.
- Benefits: Enjoy 27 days annual leave, public holidays, and extensive learning opportunities.
- Other info: Flexible part-time hours with opportunities for career growth and development.
- Why this job: Make a real difference in your community while developing your leadership skills.
- Qualifications: HNC or SVQ level 3 required; experience in customer service leadership is essential.
The predicted salary is between 20000 - 25000 £ per year.
We have a part-time vacancy for a Team Leader, working within the Customer Services Hub. The role requires agile working and the ability to travel across North Lanarkshire to support the operational needs of the Hub.
You will lead a team of Customer Service Representatives delivering first class, professional customer service to the public and a high quality front line service to the Council and its partners.
To be successful in this role you will have an HNC or SVQ level 3 or equivalent. You will have extended experience of leading a team in a busy contact centre or customer focused environment as well as a proven record of coaching and performance management to ensure your team provides the highest standard of customer service and technical advice. As well as excellent communication and IT skills you will have the ability to organise and implement plans for your team. You will demonstrate a positive, proactive approach with the ability to motivate and develop a culture of teamwork.
Knowledge of relevant IT systems, personnel procedures and policies, council services and functions is desirable.
The post holder is required to participate in standby rota which supports the work undertaken during out-of-hour service. From time to time the post holder may be asked to provide cover for the out-of-hours service. Appropriate allowances will be provided as necessary.
Part Time 17.5 hours
Working Pattern:
- Week 1 - Mon/Tues
- Week 2 - Mon/Tues/Wed
Working here at North Lanarkshire Council:
- 27 days annual leave
- 6 public holidays
- a wide range of benefits available to you, find out more at work well NL
- a full package of learning and development through our learning academy LearnNL to help you reach your full potential and further your career
Team Leader (Part Time) in Motherwell employer: North Lanarkshire Council
North Lanarkshire Council is an excellent employer, offering a supportive work environment that prioritises employee wellbeing and development. With benefits such as 27 days of annual leave, flexible working options, and access to a comprehensive learning academy, employees are encouraged to grow and thrive in their roles. The council's commitment to inclusivity and community support makes it a rewarding place to work, especially for those looking to make a meaningful impact in the local education sector.
StudySmarter Expert Advice🤫
We think this is how you could land Team Leader (Part Time) in Motherwell
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like North Lanarkshire Council and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at North Lanarkshire Council and let us see your personality shine through!
We think you need these skills to ace Team Leader (Part Time) in Motherwell
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and North Lanarkshire Council.
Get Familiar with Our Brand:Before applying, take some time to learn about North Lanarkshire Council and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at North Lanarkshire Council
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress North Lanarkshire Council.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which North Lanarkshire Council will surely appreciate.
