Service Delivery Manager - REQ06324 - 477661 in Motherwell

North Lanarkshire has ambition and is committed to improving people’s lives to ensure they feel safe, comfortable and happy living independently in their own homes. We know that delivering quality services starts with having the right people working here helping us do this. We are currently recruiting an inspiring leader to join our centralised home support team based in Wishaw, someone who shares in our ambitions and is committed to providing enhanced standards of care and support to individuals and their families across our communities.

As a member of our home support management team, you will work closely with the Service Manager to ensure we continue to deliver excellent home support services, ensuring both efficient and effective use of people and financial resources, implementing and monitoring quality assurance and contributing to service delivery improvements.

To apply, you must have extensive experience working in home support, social work or the independent sector and demonstrate you have the skills and knowledge to be able to make decisions which support our policy framework, standards and service objectives. As a people manager, you must be a confident communicator with strong leadership and organisational skills, able to manage, motivate and develop staff.

Possession of a SVQ Level 3 in Health & Social Care or equivalent is essential. Possession of SVQ Level IV in Social Care, Diploma in Domiciliary Care Management or equivalent is desirable; successful applicants who do not currently hold one of these essential qualifications will be required to complete this within 3 years of commencing in post.

You are required to become a member of the Protecting Vulnerable Groups (PVG) Scheme prior to commencing in this role and be registered or eligible for registration with the Scottish Social Services Council (SSSC).

Working here at North Lanarkshire Council, we have a great package of benefits available, from health and wellbeing to finances and family. This includes 27 days annual leave and 6 public holidays, and a wide range of benefits available to you. We also have a full package of learning and development through our learning academy LearnNL to help you reach your full potential and further your career.

North Lanarkshire Council are Happy to Talk Flexible Working, we operate a Smarter Working Policy. North Lanarkshire Council has reached its current allocation of Certificates of Sponsorship and, as a result, we are unable to provide visa sponsorship at this time.

We are a Disability Confident Leader and offer a guaranteed interview to applicants who consider themselves to be disabled, as long as they meet the essential criteria of the person specification/job description. We have also adopted the Armed Forces Community Covenant to show our support for service personnel, veterans and their families. We offer a guaranteed interview for service leavers, spouses, reservists and veterans, as long as they meet the essential criteria of the person specification/job description.

North Lanarkshire Council is committed to Keeping The Promise. This means that if you have ever been in care, you are entitled to a guaranteed interview for this post, as long as you meet the essential criteria of the person specification/job description. This is one way North Lanarkshire is demonstrating our commitment to supporting Care-Experienced People.

The Plan for North Lanarkshire is to be the place to live, learn, work, invest and visit. The Council recognises that work is an important part of adult life and is critical to our wellbeing and shaping how we live. The Fair Work Convention’s Framework defines Fair Work as work that offers effective voice, fulfilment, opportunity, respect and security.

Alternative Application Packs can be requested in other formats for example, Large Print, Braille, and Audio. To request an alternative Application Pack please phone 01698 403151. PLEASE NOTE WE DO NOT ACCEPT CVs IN PLACE OF THE APPLICATION FORM. TO BE CONSIDERED FOR THIS VACANCY YOU MUST ENSURE AN APPLICATION FORM IS SUBMITTED. ANY CV SUBMISSIONS WILL BE DISREGARDED.