At a Glance
- Tasks: Coordinate service delivery for housing projects and support major refurbishment and maintenance programmes.
- Company: Join North Lanarkshire Council, a leader in community regeneration and economic growth.
- Benefits: Enjoy 27 days annual leave, health benefits, and a comprehensive learning and development package.
- Other info: Flexible working options and commitment to diversity and inclusion.
- Why this job: Make a real difference in your community while developing your career in a supportive environment.
- Qualifications: SVQ3/HNC in a relevant field and experience in housing maintenance or construction.
This vacancy is internal and open to applications from employees of North Lanarkshire Council and Associated Employers only. Please log into your MySelf account for further instructions on how to apply as an internal candidate.
North Lanarkshire Council, as one of Scotland's largest local authorities, is leading an exciting and ambitious regeneration programme for its town centres and surrounding areas as part of its plans for inclusive economic growth. Working with a variety of partners, the Enterprise and Communities service has a key role in guiding this regeneration towards sustainable development. We are committed to creating prosperity and making North Lanarkshire a great place to live, learn, work, invest and visit.
Responsibilities
- Based within Housing Property Services in the Civic Centre, Motherwell, operationally responsible for assisting the Service Delivery Manager in the delivery of service areas including construction programmes of major refurbishment, new build programmes and a repairs and maintenance service, contract support and administration to support all the activities involved in the delivery of the works' programmes.
- Co-ordinate and support the needs of over 37,000 properties by working with partnering contractors. Lead on a range of construction and administration functions, including coordination of major refurbishment, new build, planned maintenance and repairs programmes, improvement works, support of capital programme delivery, cyclical asset surveys and coordination of associated works, void repairs, adaptations, legislative works coordination (including asbestos, energy and heating maintenance).
- Provide a full advisory service to client groups including tenants and home owners. Monitor contractor performance, manage and report on complex service enquiries and complaints, and support wider business improvement initiatives including deployment of mobile technologies across operations.
- Be operationally responsible for a range of regulated and legislative services and manage day-to-day resources including staff and administrative resources.
Qualifications and Experience
- SVQ3/HNC in a relevant discipline or equivalent trade/apprenticeship qualification and extended relevant experience, preferably in a housing maintenance or construction environment, including financial and personnel resource management.
- Experience of managing contractors and performance to achieve agreed objectives, service development, and staff supervision.
- A formal trade or technical background with appropriate qualifications/accreditations and experience of health and safety management and CDM is desirable.
Additional Requirements
- As a Service Delivery Co-ordinator, you will be required to participate in a rota to facilitate the out of hours' response service during evenings and weekends.
Work pattern:
- 35 hours per week - Monday - Thursday: 08:45 - 16:45 (including a 55 minute unpaid break)
- Friday: 08:45 - 16:15 (including a 50 minute unpaid break)
Working at North Lanarkshire Council
We offer a comprehensive benefits package including 27 days annual leave and 6 public holidays, and a range of benefits related to health, finances and family. We provide a full learning and development package through LearnNL to help you reach your potential. North Lanarkshire Council supports flexible working and operates a Smarter Working Policy.
North Lanarkshire Council has reached its current allocation of Certificates of Sponsorship and, as a result, we are unable to provide visa sponsorship at this time. We are a Disability Confident Leader and offer a guaranteed interview to applicants who consider themselves to be disabled, as long as they meet the essential criteria of the person specification/job description. We have adopted the Armed Forces Community Covenant to support service personnel, veterans and their families, and offer a guaranteed interview for service leavers, spouses, reservists and veterans, as long as they meet the essential criteria of the person specification/job description. North Lanarkshire Council is committed to #KeepingThePromise. If you have ever been in care, you are entitled to a guaranteed interview for this post, provided you meet the essential criteria.
The Plan for North Lanarkshire aims to be the place to live, learn, work, invest and visit. The Fair Work Convention framework defines Fair Work as work offering voice, fulfilment, opportunity, respect and security.
Alternative Application Packs can be requested in other formats (e.g., Large Print, Braille, Audio). To request an alternative Application Pack please phone.
***PLEASE NOTE WE DO NOT ACCEPT CVS IN PLACE OF THE APPLICATION FORM. TO BE CONSIDERED FOR THIS VACANCY YOU MUST ENSURE AN APPLICATION FORM IS SUBMITTED. ANY CV SUBMISSIONS WILL BE DISREGARDED.***
Service Delivery Co-ordinator - REQ06389 - 480095 in Motherwell employer: North Lanarkshire Council
North Lanarkshire Council is an excellent employer, offering a supportive work environment that prioritises employee wellbeing and development. With benefits such as 27 days of annual leave, flexible working options, and access to a comprehensive learning academy, employees are encouraged to grow and thrive in their roles. The council's commitment to inclusivity and community support makes it a rewarding place to work, especially for those looking to make a meaningful impact in the local education sector.
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Co-ordinator - REQ06389 - 480095 in Motherwell
✨Join Construction Networks
Get yourself involved in local construction networks or industry events. They often have job boards, and networking can lead to unadvertised positions. Plus, it’s a great way to meet potential future colleagues!
✨Show Off Your Skills on Site
If you’ve done any hands-on work, whether it's through internships or personal projects, make sure you can showcase it. Consider volunteering for local construction projects or getting involved in community build days; it’s a solid way to demonstrate your skills and build connections.
✨Utilise Construction Job Sites
Don't just rely on the big job boards. Look at niche construction job sites—many companies prioritise these for full-time roles. Apply through these sites, but don’t forget to reach out directly to companies you admire, like North Lanarkshire Council, to express your interest!
✨Tailor Your Application for Full-Time Roles
Make your application stand out by tailoring it specifically for full-time positions. Highlight how your previous projects align with the company's work. At StudySmarter, we encourage you to demonstrate your commitment and long-term interest in the industry when applying for roles like Service Delivery Co-ordinator - REQ06389 - 480095 at North Lanarkshire Council.
We think you need these skills to ace Service Delivery Co-ordinator - REQ06389 - 480095 in Motherwell
Some tips for your application 🫡
Showcase Your Relevant Experience:In the construction industry, it's essential to highlight any hands-on experience you have. Whether it’s past projects you've worked on or specific roles you've held, make sure your CV emphasises your practical skills and contributions to construction sites.
Include Certifications and Qualifications:Don’t forget to list any certifications relevant to construction, like CSCS cards or other safety qualifications. These can really set you apart from other candidates and show that you’re serious about health and safety on-site.
Tailor Your Cover Letter to Construction:When writing your cover letter for a construction role, focus on your problem-solving capabilities and teamwork. Construction relies heavily on collaboration, so mention how you’ve worked successfully with others to complete projects on time and within budget.
Adapt Your CV Format to the Field:Ensure your CV is clear and easy to read, with sections dedicated to skills such as project management, technical abilities, and site supervision. Construction roles often require a blend of technical know-how and soft skills, so make sure both are highlighted effectively.
How to prepare for a job interview at North Lanarkshire Council
✨Brush Up on Technical Knowledge
For a construction role, it's crucial we have a solid grasp of industry standards, safety protocols, and specific tools used on-site. Make sure you're familiar with relevant regulations and can talk confidently about them, as these often come up in interviews.
✨Showcase Your Projects
Since this is a full-time position, be ready to discuss any previous construction projects you've worked on. Bring a portfolio or have detailed descriptions that highlight your role, the challenges you faced, and how you overcame them—this’ll show you’re not just book-smart but also practically savvy.
✨Understand the Team Dynamics
Construction is all about teamwork, so prepare to discuss how you interact with different stakeholders like architects, engineers, and contractors. Maybe think of examples from past experiences to illustrate your ability to communicate and collaborate effectively.
✨Prepare for On-the-Spot Problem Solving
Be ready for some practical questions or scenarios where you'll need to demonstrate your problem-solving skills. Interviewers might present you with a hypothetical construction issue to solve, so practice articulating your thought process clearly and logically—this could really set you apart!
