At a Glance
- Tasks: Support HR processes and deliver excellent customer service throughout the employee lifecycle.
- Company: Join North Lanarkshire Council's collaborative People Operations team.
- Benefits: Enjoy 27 days annual leave, public holidays, and career development opportunities.
- Other info: Guaranteed interviews for disabled applicants and care-experienced individuals.
- Why this job: Gain valuable HR experience while contributing to service improvement and digital innovation.
- Qualifications: Experience in HR or customer service, strong communication skills, and a proactive approach.
The predicted salary is between 27937 - 29666 £ per year.
Salary: £27,937 - £29,666 Pro Rata
Internal role – open to employees of North Lanarkshire Council only.
Join our People Operations team and play a key role in delivering a fast, accurate and customer-focused HR service. The Service Advisor will support employees and managers across the full employee lifecycle, ensuring all HR transactions are handled with precision and professionalism.
Key Responsibilities
- Deliver end-to-end HR transactions across the employee lifecycle in line with procedures and service standards
- Support recruitment activity from advert to appointment, ensuring an excellent candidate experience
- Provide advice and guidance to managers on HR processes, policies and timelines
- Maintain accurate employee records, contracts and HR/payroll data
- Respond to queries via phone, email and digital platforms in a timely and professional manner
- Support audit, compliance and continuous improvement activities, including digital transformation initiatives
What We're Looking For
- Experience in HR, administration or a customer service environment
- Strong organisational skills with the ability to prioritise competing demands
- Excellent communication skills and attention to detail
- Confident using IT systems and adapting to digital processes
- A proactive, customer-focused approach with the ability to work both independently and as part of a team
- National 5 qualification (or equivalent); HR qualification desirable
Why Join Us?
- Be part of a supportive and collaborative People Operations team
- Gain valuable experience across a wide range of HR activities
- Contribute to service improvement and digital innovation
- Access learning and development opportunities to support your career growth
We offer a package including 27 days annual leave and 6 public holidays. Full learning and development opportunities are provided through our learning academy LearnNL.
North Lanarkshire Council has reached its current allocation of Certificates of Sponsorship and, as a result, we are unable to provide visa sponsorship at this time.
We are a Disability Confident Leader and offer a guaranteed interview to applicants who consider themselves disabled, provided they meet the essential criteria of the person specification/job description.
We have adopted the Armed Forces Community Covenant and offer a guaranteed interview for service leavers, spouses, reservists and veterans, provided they meet the essential criteria of the person specification/job description.
North Lanarkshire Council is committed to #KeepingThePromise. If you have ever been in care (looked after at home with a social worker, lived with a relative other than your parents, experienced foster, residential or secure care) you are entitled to a guaranteed interview for this post, as long as you meet the essential criteria of the person specification/job description.
*For all casual/sessional roles, you will receive 12.1% of your hourly rate for every hour worked in total recompense for annual leave, including public holidays. These rates will be indicated separately on your payslip. You will only be paid for the hours that you work.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor (Various Posts including Permanent & Temporary) - REQ06376 - 478778 in Motherwell
✨Join HR Networks
Get involved in HR-specific communities, like the Chartered Institute of Personnel and Development (CIPD) and local HR meetups. This is a fantastic way to connect with industry professionals and learn about job openings before they even hit job boards!
✨Make Your Presence Known
Attend HR conferences and workshops in your area to network with potential employers. Don't be shy—introduce yourself, exchange business cards, and let them know you're keen on a full-time role in HR. Who knows, you might just land a friendly face at North Lanarkshire Council!
✨Leverage Your University Connections
If you’re a recent grad or still in uni, tap into your career services and alumni network. Many universities have connections with companies looking for HR talent, so get those leads and apply through our website for a smoother application process.
✨Showcase Your HR Passion
Create content around HR topics you’re passionate about, like employee engagement or diversity initiatives. Share articles or insights on LinkedIn to demonstrate your knowledge and get noticed by recruiters. It’s a subtle yet effective way to show you’re the right fit for a full-time role at North Lanarkshire Council.
We think you need these skills to ace Service Advisor (Various Posts including Permanent & Temporary) - REQ06376 - 478778 in Motherwell
Some tips for your application 🫡
Show Off Your HR Skills:When you’re crafting your CV, make sure you highlight specific HR skills that are relevant to the role at North Lanarkshire Council. Include any experience with recruitment processes, employee relations, or performance management, and don’t forget to mention your familiarity with HR software or tools that could give you an edge.
Tailor Your Cover Letter:Your cover letter is your chance to shine, so tailor it to North Lanarkshire Council and the specific HR role. Highlight your passion for people management and how your unique approach can help foster a positive workplace culture. Be sure to sprinkle in examples from your past experiences that illustrate your problem-solving abilities and interpersonal skills.
Include Relevant Certifications:If you’ve got any HR certifications or relevant training under your belt, be sure to showcase them! These qualifications can really set you apart from other candidates when applying for this full-time HR position at North Lanarkshire Council. List them prominently on your CV to catch the hiring manager's eye.
Align with Company Culture:Make sure your application speaks to North Lanarkshire Council's values and culture. Research the company and align your experiences or values with what they stand for. This will show them that you're not only a fit for the role but also for the overall vibe of the team and organisation.
How to prepare for a job interview at North Lanarkshire Council
✨Brush Up on HR Best Practices
As you're diving into human resources, it’s crucial to be well-versed in the latest HR practices and legislation. Get familiar with key topics like employee engagement, talent acquisition, and diversity initiatives, as these could easily pop up in your interview with North Lanarkshire Council.
✨Know Your Recruitment Tools
Most HR roles involve using various recruitment tools and ATS (Applicant Tracking Systems). Make sure you can comfortably discuss platforms like Workday or Greenhouse. If you've had direct experience, share those examples; if not, show your eagerness to learn!
✨Highlight Your People Skills
A full-time HR role at North Lanarkshire Council will require strong interpersonal skills. Prepare to share stories that demonstrate how you’ve successfully navigated conflicts or supported team members in past experiences. Authenticity goes a long way in this field.
✨Stay Current with HR Trends
Being up to speed with current HR trends, like remote working protocols or mental health initiatives, can set you apart. Be ready to discuss how these trends could impact North Lanarkshire Council and how you would contribute to adapting HR strategies.
