At a Glance
- Tasks: Lead daily operations at vibrant leisure facilities and create a welcoming environment.
- Company: Join North Lanarkshire Council, committed to community and employee wellbeing.
- Benefits: Enjoy 27 days annual leave, health benefits, and professional development opportunities.
- Other info: Flexible working hours and a supportive environment for career growth.
- Why this job: Make a real impact in your community while developing your leadership skills.
- Qualifications: Experience in leisure or customer service; relevant qualifications preferred.
The predicted salary is between 33343 - 36267 £ per year.
This vacancy is internal and open to applications from employees of North Lanarkshire Council and Associated Employers only. The "Apply now" button is not activated for this role. Please log into your MySelf account for further instructions on how to apply as an internal candidate.
We’re looking for an inspiring Duty Supervisor to help lead the daily operation of our vibrant leisure facilities within Active & Creative Communities. As the face of our venue, you’ll play a key part in creating a safe, welcoming, and energetic environment for staff and customers alike. You’ll take responsibility for the smooth running of the building, ensuring high standards of customer care, supervising frontline teams, supporting health and safety compliance, overseeing cleanliness across all areas, and stepping into management responsibilities when required.
This is your chance to make a real impact—enhancing service quality, supporting staff development, managing operational delivery, and helping shape an outstanding experience for every visitor who walks through our doors. We’re looking for someone with passion, confidence, and a strong customer focused approach—someone who thrives in a fast paced leisure environment and enjoys leading from the front.
You should bring solid experience in leisure, fitness, or customer service, along with the ability to manage workloads, problem solve creatively, and communicate effectively with colleagues, contractors, and customers. To succeed in this position, you should bring a combination of relevant qualifications, skills, and experience. This includes holding qualifications such as SVQ2, National or Higher Certificates. The role also includes conducting formal training assessments for lifeguards and first aiders, so you must either hold or be willing to work towards the required NPLQ, Pool Plant certification and Trainer Assessor qualifications.
Flexibility is essential, as the post involves early mornings, evenings, and weekend work in line with operational needs. You will require to become a Protecting Vulnerable Groups (PVG) Scheme member through Disclosure Scotland and obtain a satisfactory membership check prior to commencing in this role.
If you’re enthusiastic, community driven and ready to make a meaningful impact, we’d love to hear from you.
Working here at North Lanarkshire Council, we have a great package of benefits available, from health and wellbeing to finances and family. This includes 27 days annual leave and 6 public holidays, and a wide range of benefits available to you. We also have a full package of learning and development through our learning academy LearnNL to help you reach your full potential and further your career.
North Lanarkshire Council are Happy to Talk Flexible Working, we operate a Smarter Working Policy. North Lanarkshire Council has reached its current allocation of Certificates of Sponsorship and, as a result, we are unable to provide visa sponsorship at this time. We are a Disability Confident Leader and offer a guaranteed interview to applicants who consider themselves to be disabled, as long as they meet the essential criteria of the person specification/job description.
North Lanarkshire Council is committed to #KeepingThePromise. This means that if you have ever been in care, you are entitled to a guaranteed interview for this post, as long as you meet the essential criteria of the person specification.
The Plan for North Lanarkshire is to be the place to live, learn, work, invest and visit. The Council recognises that work is an important part of adult life and is critical to our wellbeing and shaping how we live.
To find out more about the application process, please refer to the Easy Read documents which will help explain the process and what happens during the selection process.
***PLEASE NOTE WE DO NOT ACCEPT CVS IN PLACE OF THE APPLICATION FORM. TO BE CONSIDERED FOR THIS VACANCY YOU MUST ENSURE AN APPLICATION FORM IS SUBMITTED. ANY CV SUBMISSIONS WILL BE DISREGARDED.***
Duty Supervisor (Permanent & Temporary) (13 Posts) - REQ06357 - 478546 in Motherwell employer: North Lanarkshire Council
North Lanarkshire Council is an exceptional employer, offering a supportive work culture that prioritises employee wellbeing and development. With a comprehensive benefits package including 27 days of annual leave, flexible working options, and access to the LearnNL academy for professional growth, employees are empowered to thrive in their roles. Join us in making a meaningful impact within our vibrant community, where your contributions will be valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Duty Supervisor (Permanent & Temporary) (13 Posts) - REQ06357 - 478546 in Motherwell
✨Get Your Foot in the Door with Walk-Ins
In the hospitality and food service game, a personal touch goes a long way. Instead of waiting for listings, why not walk into local restaurants, cafes, or hotels? Bring your best smile and a CV, and show them that you're eager to join their team right on the spot!
✨Tap into Seasonal Hiring Trends
With temporary roles often popping up during busy seasons, like summer or festive times, keep an eye out for openings as these businesses ramp up. Joining local community groups on social media can also help you stay ahead of the game: think pop-up events, seasonal fairs, or any openings in your area!
✨Utilise Your Network in the Industry
We all know people in the hospitality world, right? Now's the time to message those friends or acquaintances who might already be working in restaurants or bars. They could give you the insider scoop on who’s hiring or even put in a good word for you – it’s all about that inside connection!
✨Apply Through Us for Quick Visibility
Don't forget you can apply for temporary roles directly through our website! It’s not just about the big chain restaurants; many smaller, local places look there for quick hires. Plus, it helps us get you on the radar of employers looking for passionate workers like you, so what are you waiting for?
We think you need these skills to ace Duty Supervisor (Permanent & Temporary) (13 Posts) - REQ06357 - 478546 in Motherwell
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality-food-service game, your ability to connect with customers is key. Make sure to highlight any relevant experience in your CV, like working in cafes or restaurants, and emphasise your skills in teamwork and communication. Don't forget to mention any customer service training or certifications you've got under your belt!
Flexibility is Your Best Friend:Since this is a temporary role, you'll want to showcase your flexibility in your application. In your cover letter, mention your availability and willingness to work various shifts, including weekends or holidays. Employers love knowing they can rely on you during busy periods!
Bring Your Personality to the Front:In hospitality, it's not just about what you can do; it's about who you are! Let your personality shine through in your cover letter. A warm, engaging tone can really make your application stand out and show your potential to create a welcoming atmosphere for customers.
Include Relevant References:References can make a huge difference in the hospitality-field. Consider including a couple of references from previous employers or colleagues in your CV who can vouch for your customer service skills and ability to thrive in fast-paced environments. This adds credibility and elevates your application!
How to prepare for a job interview at North Lanarkshire Council
✨Show Off Your Customer Service Skills
In the hospitality-food-service sector, it's all about the customer experience. Be ready to discuss specific examples where you've gone above and beyond for a customer or handled a difficult situation. They’ll appreciate knowing that you can keep your cool and maintain a positive attitude even when things get a bit hectic!
✨Know Your Menu Inside and Out
Whether you're applying for a temporary role as a server or in the kitchen, it’s important to familiarise yourself with the menu and any signature dishes they serve at North Lanarkshire Council. During the interview, they might ask about your food and drink recommendations, so having a few tasty suggestions up your sleeve will show you're genuinely interested in contributing to the team.
✨Emphasise Your Flexibility
Temporary roles often require a bit of juggling with shifts and responsibilities. Be sure to convey your willingness to adapt and take on different roles as needed. Share instances where you’ve quickly switched tasks or taken the initiative to help out your colleagues, showing that you're a team player.
✨Dress the Part and Exude Personality
In hospitality, first impressions matter! Even for a temporary position, donning smart-casual attire can set the right tone. Plus, don't hold back on your personality – let your enthusiasm shine through, as they’re looking for someone who can mesh well with the team and create a welcoming atmosphere for guests.
