At a Glance
- Tasks: Provide excellent customer service and support at Strathclyde Country Park's reception.
- Company: Join North Lanarkshire Council, committed to community and employee wellbeing.
- Benefits: Enjoy 27 days annual leave, flexible working, and professional development opportunities.
- Other info: Casual roles with flexible shifts, including evenings and weekends.
- Why this job: Gain valuable experience in a dynamic environment while supporting local events.
- Qualifications: SVQ2 or equivalent in office administration; customer service skills are essential.
The predicted salary is between 26991 - 28283 £ per year.
Are you customer focused and looking for the opportunity for work on an ad-hoc basis? We are seeking individuals with a keen interest in providing excellent customer service and support to our busy Visitor Support (reception) teams at Strathclyde Country Park. Shifts will be offered on an ad-hoc basis during peak periods and to support our busy events calendar.
In these customer facing roles, you will assist in the provision of a reception, administration and booking service. Representing the Council, you will require excellent customer service skills and previous reception experience would be advantageous.
You should be educated to a SVQ2, National Certificate, Higher grade or equivalent in a relevant subject such as office administration. You will have moderate office experience and an understanding of general office procedures including filling and data handling systems. It is desirable that you have a working knowledge of booking systems and previous experience of operating a cash register and of cash reconciliation.
You will possess good keyboard skills and have a good working knowledge of Microsoft Office to include Word, Excel and databases. The post will involve dealing with members of the public therefore you should have good customer care skills; good organisational skills, be able to solve problems and work on your own initiative.
Whilst most shifts will be offered in Strathclyde Country Park you may be offered on occasion to work from our other Country Park, Drumpellier. These are casual roles with no fixed hours or working pattern with casual staff offered work on an ad-hoc basis. Shifts will typically include daytime, evening and weekend work.
North Lanarkshire Council are Happy to Talk Flexible Working, we operate a Smarter Working Policy. For all casual/sessional roles, you will receive 12.1% of your hourly rate for every hour worked in total recompense for annual leave, including public holidays. These rates will be indicated separately on your payslip. You will only be paid for the hours that you work.
North Lanarkshire Council has reached its current allocation of Certificates of Sponsorship and, as a result, we are unable to provide visa sponsorship at this time. We are a Disability Confident Leader and offer a guaranteed interview to applicants who consider themselves to be disabled, as long as they meet the essential criteria of the person specification/job description.
We have also adopted the Armed Forces Community Covenant to show our support for service personnel, veterans and their families. We offer a guaranteed interview for service leavers, spouses, reservists and veterans, as long as they meet the essential criteria of the person specification/job description.
North Lanarkshire Council is committed to #KeepingThePromise. This means that if you have ever been in care (looked after at home with a social worker, lived with a relative other than your parents, experienced foster, residential or secure care) you are entitled to a guaranteed interview for this post, as long as you meet the essential criteria of the person specification/job description.
The Plan for North Lanarkshire is to be the place to live, learn, work, invest and visit. The Council recognises that work is an important part of adult life and is critical to our wellbeing and shaping how we live.
Alternative Application Packs can be requested in other formats for example, Large Print, Braille, and Audio. To request an alternative Application Pack please phone 01698 403151.
***PLEASE NOTE WE DO NOT ACCEPT CVS IN PLACE OF THE APPLICATION FORM. TO BE CONSIDERED FOR THIS VACANCY YOU MUST ENSURE AN APPLICATION FORM IS SUBMITTED. ANY CV SUBMISSIONS WILL BE DISREGARDED.***
Casual Visitor Support Assistant (5 Posts) - REQ06160 - 474383 in Motherwell employer: North Lanarkshire Council
North Lanarkshire Council is an excellent employer, offering a supportive work culture that prioritises employee wellbeing and development. With flexible working options, generous leave entitlements, and a commitment to learning through the LearnNL academy, employees can thrive in their roles while contributing to the community at Strathclyde Country Park. The Council's dedication to inclusivity and support for diverse backgrounds further enhances its appeal as a meaningful workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Casual Visitor Support Assistant (5 Posts) - REQ06160 - 474383 in Motherwell
✨Tip Number 1
Get to know the role and the team! Research Strathclyde Country Park and understand what makes their visitor support stand out. This will help you tailor your approach when you get the chance to chat with them.
✨Tip Number 2
Network like a pro! Reach out to current or former staff at North Lanarkshire Council on LinkedIn. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 3
Prepare for the interview by practising common customer service scenarios. Think about how you'd handle tricky situations at the reception desk. Show them you’re ready to shine in those busy moments!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at North Lanarkshire Council.
We think you need these skills to ace Casual Visitor Support Assistant (5 Posts) - REQ06160 - 474383 in Motherwell
Some tips for your application 🫡
Read the Job Description Carefully:Before you start your application, make sure to read through the job description thoroughly. It’ll give you a clear idea of what we’re looking for in a Casual Visitor Support Assistant and help you tailor your application accordingly.
Show Off Your Customer Service Skills:Since this role is all about providing excellent customer service, don’t forget to highlight any relevant experience you have. Share specific examples of how you've dealt with customers in the past and how you’ve gone above and beyond to help them.
Be Clear and Concise:When filling out the application form, keep your answers clear and to the point. We appreciate straightforwardness, so avoid fluff and focus on showcasing your skills and experiences that match the role.
Apply Through Our Website:Remember, to be considered for this position, you need to apply through our website. Don’t send in a CV instead of the application form, as those will be disregarded. Make sure you follow the instructions carefully!
How to prepare for a job interview at North Lanarkshire Council
✨Know Your Customer Service Skills
Make sure you can highlight your customer service experience during the interview. Think of specific examples where you've gone above and beyond to help a customer or resolve an issue. This will show that you understand the importance of excellent service in a role like this.
✨Familiarise Yourself with Office Procedures
Brush up on general office procedures, especially those related to reception and administration. Be ready to discuss your experience with filing, data handling, and any booking systems you've used. This knowledge will demonstrate your readiness for the role.
✨Showcase Your Tech Skills
Since good keyboard skills and a working knowledge of Microsoft Office are essential, be prepared to talk about your proficiency in Word, Excel, and databases. If you have any experience with cash registers or cash reconciliation, make sure to mention that too!
✨Be Ready for Flexibility
As this is a casual role with ad-hoc shifts, express your willingness to work various hours, including evenings and weekends. Highlighting your flexibility will show that you're a great fit for the dynamic nature of the job.
