At a Glance
- Tasks: Lead a vibrant library team, delivering engaging services and activities to the community.
- Company: Join North Lanarkshire Council, committed to community service and employee wellbeing.
- Benefits: Enjoy 27 days annual leave, flexible working, and professional development opportunities.
- Other info: Guaranteed interviews for care-experienced individuals and support for disabled applicants.
- Why this job: Make a difference in your community while developing your skills in a supportive environment.
- Qualifications: HNC level education, customer service experience, and a passion for books and technology.
The predicted salary is between 22800 - 24400 £ per year.
This vacancy is internal and open to applications from employees of North Lanarkshire Council and Associated Employers only. Please log into your MySelf account for further instructions on how to apply as an internal candidate.
We are looking for an outgoing and approachable Library Supervisor to join the team in Bellshill Library within North Lanarkshire, in delivering a modern library service to the community including children’s and reader development activities, supporting access to IT, front line customer services and operating the library management systems.
You will be responsible for the daily organisation of the community libraries including the delivery of services and activities and ensuring a high level of customer care. Working closely with library assistants and professional staff you will ensure that the library provides a high standard of service to the whole community.
Educated to HNC level or equivalent, you should have good interpersonal and organisational skills combined with moderate customer service experience of working with a wide range of customers ideally within a library environment. You should also have good IT skills, be able to lift and carry stock, and ideally have an interest in books, films, social media and digital technologies. You must also be mobile within North Lanarkshire if required to travel to other work locations.
You will require to become a Protecting Vulnerable Groups (PVG) Scheme member through Disclosure Scotland and obtain a satisfactory membership check prior to commencing in this role.
Work Pattern: Every Fourth Saturday, 10 am to 5 pm.
North Lanarkshire Council is committed to supporting Care-Experienced People. The Plan for North Lanarkshire is to be the place to live, learn, work, invest and visit. The Council recognises that work is an important part of adult life and is critical to our wellbeing and shaping how we live.
We offer a guaranteed interview for applicants who consider themselves to be disabled, as long as they meet the essential criteria of the person specification/job description.
Alternative Application Packs can be requested in other formats for example, Large Print, Braille, and Audio.
***PLEASE NOTE WE DO NOT ACCEPT CVS IN PLACE OF THE APPLICATION FORM. TO BE CONSIDERED FOR THIS VACANCY YOU MUST ENSURE AN APPLICATION FORM IS SUBMITTED. ANY CV SUBMISSIONS WILL BE DISREGARDED.***
Library Supervisor (Part Time) - REQ05317 - employer: North Lanarkshire Council
North Lanarkshire Council is an excellent employer, offering a supportive work environment that prioritises employee wellbeing and development. With a comprehensive benefits package including generous annual leave, flexible working options, and access to a dedicated learning academy, employees are encouraged to grow and thrive in their roles. The Council's commitment to inclusivity and community service makes it a rewarding place to work, especially for those passionate about delivering high-quality library services to the local community.
StudySmarter Expert Advice🤫
We think this is how you could land Library Supervisor (Part Time) - REQ05317 -
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like North Lanarkshire Council and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at North Lanarkshire Council and let us see your personality shine through!
We think you need these skills to ace Library Supervisor (Part Time) - REQ05317 -
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and North Lanarkshire Council.
Get Familiar with Our Brand:Before applying, take some time to learn about North Lanarkshire Council and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at North Lanarkshire Council
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress North Lanarkshire Council.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which North Lanarkshire Council will surely appreciate.
