At a Glance
- Tasks: Assist in delivering engaging library activities and provide excellent customer service.
- Company: Join North Lanarkshire Council, a supportive and community-focused employer.
- Benefits: Enjoy 27 days annual leave, flexible working, and professional development opportunities.
- Other info: Guaranteed interviews for care-experienced individuals and support for disabled applicants.
- Why this job: Make a difference in your community while nurturing a love for reading.
- Qualifications: Good interpersonal skills and customer service experience are essential.
The predicted salary is between 13 - 16 € per hour.
This vacancy is internal and open to applications from employees of North Lanarkshire Council and Associated Employers only. The "Apply now" button is not activated for this role. Please log into your MySelf account for further instructions on how to apply as an internal candidate.
We are looking for an outgoing and approachable Library Assistant to join the team in providing a modern library service to the community. Duties include delivering children’s activities such as Bookbug sessions, Chatterbooks, reader development activities, supporting public access to IT, general front line customer services and operating the library management systems.
Educated to a good general standard, you should have good interpersonal skills combined with relevant customer service experience of working with a wide range of customers. You should also have good IT skills, be able to lift and carry stock, and ideally have an interest in books and reading. You must also be mobile within North Lanarkshire if required to travel to other work locations.
You will require to become a Protecting Vulnerable Groups (PVG) Scheme member through Disclosure Scotland and obtain a satisfactory membership check prior to commencing in this role.
Work Pattern - 2 Hours Thursday - 5:00pm to 7:00pm
North Lanarkshire Council offers a great package of benefits, including 27 days annual leave and 6 public holidays, and a wide range of benefits available to you. We also have a full package of learning and development through our learning academy LearnNL to help you reach your full potential and further your career.
North Lanarkshire Council is committed to supporting Care-Experienced People. This means that if you have ever been in care, you are entitled to a guaranteed interview for this post, as long as you meet the essential criteria of the person specification/job description.
The Plan for North Lanarkshire is to be the place to live, learn, work, invest and visit. The Council recognises that work is an important part of adult life and is critical to our wellbeing and shaping how we live.
Alternative Application Packs can be requested in other formats for example, Large Print, Braille, and Audio. To request an alternative Application Pack please phone 01698 403151.
***PLEASE NOTE WE DO NOT ACCEPT CVS IN PLACE OF THE APPLICATION FORM. TO BE CONSIDERED FOR THIS VACANCY YOU MUST ENSURE AN APPLICATION FORM IS SUBMITTED. ANY CV SUBMISSIONS WILL BE DISREGARDED.***
Library Assistant (Shotts Library) (Part Time) (2 hours) - REQ05351 - employer: North Lanarkshire Council
North Lanarkshire Council is an excellent employer, offering a supportive work environment that prioritises employee wellbeing and development. With a comprehensive benefits package including generous annual leave, flexible working options, and access to a dedicated learning academy, employees are encouraged to grow and thrive in their roles. The council's commitment to inclusivity and community engagement makes it a rewarding place to work, especially for those passionate about serving the local community through initiatives like children's activities and public services.
StudySmarter Expert Advice🤫
We think this is how you could land Library Assistant (Shotts Library) (Part Time) (2 hours) - REQ05351 -
✨Tip Number 1
Get to know the library and its community! Spend some time visiting Shotts Library, chat with staff and patrons, and understand what makes it tick. This will help you tailor your approach during interviews and show that you're genuinely interested.
✨Tip Number 2
Brush up on your customer service skills! Since you'll be working with a diverse range of people, think about past experiences where you've provided excellent service. Be ready to share these stories in your interview to demonstrate your interpersonal skills.
✨Tip Number 3
Show off your IT skills! Familiarise yourself with common library management systems and any tech tools used in libraries. Being able to discuss your comfort with technology can set you apart from other candidates.
✨Tip Number 4
Apply through our website! Make sure you log into your MySelf account and follow the application instructions carefully. This is crucial for internal applicants, so don’t skip this step if you want to land that Library Assistant role!
We think you need these skills to ace Library Assistant (Shotts Library) (Part Time) (2 hours) - REQ05351 -
Some tips for your application 🫡
Read the Job Description Carefully:Before you start your application, make sure to read the job description thoroughly. It’s important to understand what the role entails and how your skills align with the requirements. This will help you tailor your application to stand out!
Show Off Your Customer Service Skills:Since this role involves a lot of customer interaction, highlight your relevant experience in customer service. Share specific examples of how you've successfully engaged with customers in the past – it’ll show us you’re the right fit for our team!
Be Yourself:We want to get to know the real you! Don’t be afraid to let your personality shine through in your application. Being approachable and outgoing is key for this role, so show us how you embody those traits.
Apply Through MySelf:Remember, this position is internal, so make sure to log into your MySelf account to submit your application. Following the correct process is crucial, and we’re excited to see your application come through!
How to prepare for a job interview at North Lanarkshire Council
✨Know Your Library Services
Familiarise yourself with the services offered by Shotts Library. Understand the children's activities like Bookbug sessions and Chatterbooks, as well as how to support public access to IT. This knowledge will show your enthusiasm and readiness to contribute.
✨Showcase Your Interpersonal Skills
As a Library Assistant, you'll be interacting with a diverse range of customers. Prepare examples from your past experiences where you've successfully engaged with people, resolved issues, or provided excellent customer service. This will highlight your suitability for the role.
✨Demonstrate Your IT Proficiency
Brush up on your IT skills, especially those related to library management systems. Be ready to discuss any relevant experience you have with technology in a customer service setting, as this is crucial for the role.
✨Express Your Passion for Books
Let your love for reading and books shine through during the interview. Share your favourite genres or authors and how they inspire you. This personal touch can make a memorable impression on the interviewers.
