At a Glance
- Tasks: Join our team to deliver engaging children's activities and provide excellent customer service.
- Company: North Lanarkshire Council, committed to community and personal development.
- Benefits: Enjoy 27 days annual leave, flexible working, and a supportive learning environment.
- Other info: Guaranteed interviews for care-experienced individuals and support for disabled applicants.
- Why this job: Make a difference in your community while developing valuable skills.
- Qualifications: Good interpersonal skills and customer service experience required.
The predicted salary is between 21500 - 22500 £ per year.
This vacancy is internal and open to applications from employees of North Lanarkshire Council and Associated Employers only. The "Apply now" button is not activated for this role. Please log into your MySelf account for further instructions on how to apply as an internal candidate.
We are looking for outgoing and approachable Library Assistants to join the team in providing a modern library service to the community. Duties include:
- Delivering children’s activities such as Bookbug sessions, Chatterbooks, reader development activities
- Supporting public access to IT
- General front line customer services
- Operating the library management systems
Educated to a good general standard, you should have good interpersonal skills combined with relevant customer service experience of working with a wide range of customers. You should also have good IT skills, be able to lift and carry stock, and ideally have an interest in books and reading. You must also be mobile within North Lanarkshire if required to travel to other work locations.
You will require to become a Protecting Vulnerable Groups (PVG) Scheme member through Disclosure Scotland and obtain a satisfactory membership check prior to commencing in this role.
Work Patterns available:
- Post 1 (14 hours): Week 1 - Tuesday 9am - 6pm; Saturday 10am - 5pm and Week 2 - Monday 9am - 5pm; Tuesday 9am - 5pm (1 hour unpaid break per day)
- Post 2 (5 hours): Week 1 - Tuesday 9am – 1pm; Friday 11am – 2pm and Week 2 - Friday 11am – 2pm
- Post 3 (7 hours): Week 1 - Friday, 9am to 5pm
North Lanarkshire Council offers a great package of benefits, including 27 days annual leave and 6 public holidays, and a wide range of benefits available to you. We also have a full package of learning and development through our learning academy LearnNL to help you reach your full potential and further your career.
North Lanarkshire Council is committed to supporting Care-Experienced People and offers guaranteed interviews for applicants who meet the essential criteria of the person specification/job description.
The Plan for North Lanarkshire is to be the place to live, learn, work, invest and visit. The Council recognises that work is an important part of adult life and is critical to our wellbeing and shaping how we live.
Alternative Application Packs can be requested in other formats, for example, Large Print, Braille, and Audio. To request an alternative Application Pack please phone 01698 403151.
***PLEASE NOTE WE DO NOT ACCEPT CVS IN PLACE OF THE APPLICATION FORM. TO BE CONSIDERED FOR THIS VACANCY YOU MUST ENSURE AN APPLICATION FORM IS SUBMITTED. ANY CV SUBMISSIONS WILL BE DISREGARDED.***
Library Assistant (3 Posts) (Part-Time) (Wishaw Library) - REQ05348 - employer: North Lanarkshire Council
North Lanarkshire Council is an excellent employer, offering a supportive work environment that prioritises employee wellbeing and development. With a comprehensive benefits package including generous annual leave, flexible working options, and access to a dedicated learning academy, employees are encouraged to grow and thrive in their roles. The council's commitment to inclusivity and community engagement makes it a rewarding place to work, especially for those passionate about serving the local community through modern library services.
StudySmarter Expert Advice🤫
We think this is how you could land Library Assistant (3 Posts) (Part-Time) (Wishaw Library) - REQ05348 -
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like North Lanarkshire Council and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at North Lanarkshire Council and let us see your personality shine through!
We think you need these skills to ace Library Assistant (3 Posts) (Part-Time) (Wishaw Library) - REQ05348 -
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and North Lanarkshire Council.
Get Familiar with Our Brand:Before applying, take some time to learn about North Lanarkshire Council and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at North Lanarkshire Council
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress North Lanarkshire Council.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which North Lanarkshire Council will surely appreciate.
