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- Tasks: Join us as a Library Assistant, engaging with the community through fun activities and customer service.
- Company: North Lanarkshire Council is dedicated to creating vibrant communities and supporting local residents.
- Benefits: Enjoy 27 days annual leave, flexible hours, and a range of health and wellbeing perks.
- Why this job: Make a difference in your community while developing skills in a supportive environment.
- Qualifications: Good interpersonal skills and customer service experience are essential; IT skills and a love for books are a plus.
- Other info: Guaranteed interviews for disabled applicants and care-experienced individuals who meet criteria.
We are looking for outgoing and approachable Library Assistants to join the team in providing a modern library service to the community. Duties include delivering children’s activities such as Bookbug sessions, Chatterbooks, reader development activities, supporting public access to IT, general front line customer services and operating the library management systems.
Educated to a good general standard, you should have good interpersonal skills combined with relevant customer service experience of working with a wide range of customers. You should also have good IT skills, be able to lift and carry stock, and ideally have an interest in books and reading. You must also be mobile within North Lanarkshire if required to travel to other work locations.
Work Pattern:
- Wishaw Library: 9 hours per week – Tuesday 9am to 1pm and Saturday 12pm to 5pm
- Newmains Library: 8 hours per week - Thursday 3pm to 7pm and Friday 10am to 2pm
North Lanarkshire Council is committed to supporting various communities and offers a guaranteed interview to applicants who consider themselves to be disabled, as long as they meet the essential criteria of the person specification/job description. We also support service personnel, veterans and their families, offering a guaranteed interview for service leavers, spouses, reservists and veterans, provided they meet the essential criteria.
North Lanarkshire Council is dedicated to supporting Care-Experienced People by offering a guaranteed interview for this post, as long as the essential criteria are met.
The Plan for North Lanarkshire aims to be the place to live, learn, work, invest and visit, recognising that work is an important part of adult life and critical to our wellbeing.
Alternative Application Packs can be requested in other formats such as Large Print, Braille, and Audio. To request an alternative Application Pack please phone 01698 403151.
***PLEASE NOTE WE DO NOT ACCEPT CVS IN PLACE OF THE APPLICATION FORM. TO BE CONSIDERED FOR THIS VACANCY YOU MUST ENSURE AN APPLICATION FORM IS SUBMITTED. ANY CV SUBMISSIONS WILL BE DISREGARDED.***
Library Assistant (2 Posts) (Wishaw & Newmains Library) -REQ04167 employer: North Lanarkshire Council
Contact Detail:
North Lanarkshire Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Library Assistant (2 Posts) (Wishaw & Newmains Library) -REQ04167
✨Tip Number 1
Familiarise yourself with the library's current services and community activities. Understanding what they offer will help you engage more effectively during interviews and demonstrate your enthusiasm for the role.
✨Tip Number 2
Showcase your interpersonal skills by preparing examples of how you've successfully interacted with diverse groups in previous roles. This will highlight your ability to connect with library users of all ages.
✨Tip Number 3
If you have experience with library management systems or IT support, be ready to discuss specific instances where you've used these skills. This will demonstrate your technical competence and readiness for the job.
✨Tip Number 4
Express your passion for books and reading during your interactions with the hiring team. Sharing your favourite titles or authors can create a personal connection and show that you're genuinely interested in the library's mission.
We think you need these skills to ace Library Assistant (2 Posts) (Wishaw & Newmains Library) -REQ04167
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Library Assistant position. Highlight key skills such as customer service experience, IT proficiency, and an interest in books.
Tailor Your Application: Make sure to tailor your application form to reflect how your skills and experiences align with the job requirements. Use specific examples from your past roles that demonstrate your interpersonal skills and ability to engage with a diverse range of customers.
Follow Application Instructions: Pay close attention to the application instructions provided. Remember that CVs are not accepted; you must complete the application form fully. Ensure all sections are filled out accurately and clearly.
Proofread Your Application: Before submitting, proofread your application for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism, which is crucial for a customer-facing role.
How to prepare for a job interview at North Lanarkshire Council
✨Show Your Passion for Books
As a Library Assistant, having a genuine interest in books and reading is crucial. Be prepared to discuss your favourite books or authors during the interview, as this will demonstrate your enthusiasm for the role and help you connect with the interviewers.
✨Highlight Your Customer Service Skills
Since the role involves front-line customer service, it's important to showcase your interpersonal skills. Share specific examples of how you've successfully assisted customers in previous roles, especially in challenging situations, to illustrate your ability to handle diverse interactions.
✨Demonstrate IT Proficiency
Good IT skills are essential for this position. Be ready to discuss your experience with library management systems or any relevant software. If possible, mention any training or certifications you have that relate to IT, as this will strengthen your application.
✨Be Prepared for Practical Scenarios
You may be asked to participate in role-playing scenarios or answer situational questions related to delivering children's activities or assisting patrons. Think about how you would engage children in activities like Bookbug sessions and be ready to share your ideas.
