At a Glance
- Tasks: Deliver high-quality housing services and support to residents in your local area.
- Company: Join North Lanarkshire Council, a leader in community regeneration and sustainable development.
- Benefits: Enjoy 27 days annual leave, health benefits, and extensive learning opportunities.
- Other info: Flexible working options available to fit your lifestyle.
- Why this job: Make a real difference in people's lives while building your career in a supportive environment.
- Qualifications: SVQ Level 3 or HNC in a relevant field and experience in housing or customer service.
The predicted salary is between 25000 - 35000 £ per year.
INTERNAL APPLICANTS MUST APPLY VIA MYSELF
NLC7/9: £30,467 - £40,695 (Pro Rata for Part Time)
North Lanarkshire Council, as one of Scotland\'s largest local authorities, is leading an exciting and ambitious regeneration programme for its town centres and surrounding areas as part of its plans for inclusive economic growth. Working with a variety of partners, the Enterprise and Communities service has a key role in guiding this regeneration towards sustainable development. We are committed to creating prosperity and making North Lanarkshire a great place to live, learn, work, invest and visit.
North Lanarkshire is the largest local authority social landlord in Scotland with approximately 36,000 council houses. Within the Housing service there are four Locality offices covering Airdrie/Cumbernauld, Coatbridge/Kilsyth, Bellshill/Motherwell and Wishaw/Shotts with our Rents team located in Viewpark.
Based within one of the offices you will be responsible for the provision of high-quality customer focussed housing service within a designated geographical patch. The role will involve dealing with homelessness services, allocations, estate management, anti-social behaviour and arrears recovery. You will also be responsible for the assessment and delivery of individually tailored support packages to a wide customer group within your designated patch, providing secure, sustainable housing solutions to facilitate residents\' quality of life, life skills, social skills and health and wellbeing to enhance their social opportunities, health, education and interpersonal relationships.
Educated to SVQ Level 3 / HNC (SCQF Level 7) or equivalent in a relevant discipline is essential, as is some experience working in a housing or customer service environment. Some knowledge of housing related legislation and practice is desirable. Excellent IT and communication skills, both verbal and written, as well as experience in report writing are also essential. In addition, you should have some experience of, and, be committed to customer care and be able to relate to people, particularly the most vulnerable in our communities who need our support.
If you care about making a difference and want to be involved in transforming the lives of tenants across North Lanarkshire, then this could be the job for you.
Placement on/or progression to the NLC9 grade is dependent on applicants having extended relevant experience working across a front-line housing service or similar front-line fieldwork service, holding the CIH Level 4 Certificate in Housing (SCQF Level 7 or above) and demonstrating/evidencing competence in the objectives identified within PRD Framework.
Possession of a current driving licence is essential.
You will require to be registered or eligible for registration with the Scottish Social Services Council (SSSC).
You will require to become a Protecting Vulnerable Groups (PVG) Scheme member through Disclosure Scotland and obtain a satisfactory membership check prior to commencing in this role.
It is a requirement of the post that you participate in the Out of Hours Homeless Standby Service roster during evenings and weekends. Payments for periods of Standby will be made in accordance with the SJC Salaries Agreement. Pool cars are available for use by standby officers.
Working Patterns
Full Time Permanent
Monday - Thursday, 08:45am - 16:45pm
Friday, 08:45am - 16:15pm
Part Time Permanent
(Alternate Wednesday) & Thursday : 08:45am - 16:45pm
Friday: 08:45am - 16:15pm
Full Time Temporary
Monday - Thursday, 08:45am - 16:45pm
Friday, 08:45am - 16:15pm
5 positions are temporary for 23 months.
Working here at North Lanarkshire Council
If you\'re considering a career with us, you\'ll be keen to know what\'s in it for you. We have a great package of benefits available, from health and wellbeing to finances and family. This includes 27 days annual leave and 6 public holidays*, and a wide range of benefits available to you, find out more at work well NL. We also have a full package of learning and development through our learning academy LearnNL to help you reach your full potential and further your career.
For more information on local authority careers visit the myjobscotland career hub
North Lanarkshire Council are Happy to Talk Flexible Working, we operate a Smarter Working Policy.
Click here to see our Recruitment Charter.
*For all casual/sessional roles, you will receive 12.1% of your hourly rate for every hour worked in total recompense for annual leave, including public holidays. These rates will be indicated separately on your payslip. You will only be paid for the hours that you work.
We are a Disability Confident Leader and offer a guaranteed interview to applicants who consider themselves to be disabled, as long as they meet the essential criteria of the person specification/job description.
We have also adopted the Armed Forces Community Covenant to show our support for service personnel, veterans and their families. We offer a guaranteed interview for service leavers, spouses, reservists and veterans, as long as they meet the essential criteria of the person specification/job description.
North Lanarkshire Council is committed to #KeepingThePromise. This means that if you have ever been in care (looked after at home with a social worker, lived with a relative other than your parents, experienced foster, residential or secure care) you are entitled to a guaranteed interview for this post, as long as you meet the essential criteria of the person specification/job description. This is one way North Lanarkshire is demonstrating our commitment to supporting Care-Experienced People.
The Plan for North Lanarkshire is to be the place to live, learn, work, invest and visit. The Council recognises that work is an important part of adult life and is critical to our wellbeing and shaping how we live. The Fair Work Convention\'s Framework defines Fair Work as work that offers effective voice, fulfilment, opportunity, respect and security. We believe Fair Work can boost creativity, realise untapped potential and increase productivity. To find out more click on the link.
Alternative Application Packs can be requested in other formats for example, Large Print, Braille, and Audio. To request an alternative Application Pack please phone 01698 403151.
Easy Read - My NL
PLEASE NOTE WE DO NOT ACCEPT CVS IN PLACE OF THE APPLICATION FORM. TO BE CONSIDERED FOR THIS VACANCY YOU MUST ENSURE AN APPLICATION FORM IS SUBMITTED. ANY CV SUBMISSIONS WILL BE DISREGARDED.
Housing Officer (Temporary & Permanent) (Various Hours & Locations) - REQ04993 - 445038 employer: North Lanarkshire Council
North Lanarkshire Council is an exceptional employer, dedicated to fostering a supportive and inclusive work environment that prioritises employee wellbeing and professional development. With a comprehensive benefits package, including generous annual leave and health initiatives, employees are empowered to thrive while contributing to meaningful community regeneration projects across various locations. The council's commitment to flexible working arrangements and equal opportunities further enhances its appeal as a progressive workplace for those passionate about making a positive impact in their local communities.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Officer (Temporary & Permanent) (Various Hours & Locations) - REQ04993 - 445038
✨Tip Number 1
Get to know the company! Research North Lanarkshire Council and their housing services. Understanding their values and current projects will help you tailor your approach during interviews.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and might even refer you, which can give you a leg up in the application process.
✨Tip Number 3
Prepare for the interview by practising common questions related to housing services and customer care. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at North Lanarkshire Council.
We think you need these skills to ace Housing Officer (Temporary & Permanent) (Various Hours & Locations) - REQ04993 - 445038
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Housing Officer role. We want to see how you can contribute to our mission of providing high-quality, customer-focused housing services.
Showcase Your Experience:Don’t hold back on sharing your relevant experience in housing or customer service. We’re looking for candidates who can demonstrate their understanding of housing-related legislation and practices, so make it clear how your background fits the bill.
Be Clear and Concise:When filling out the application form, keep your responses clear and to the point. We appreciate well-structured answers that get straight to the heart of your qualifications and experiences—this helps us see your potential quickly!
Apply Through Our Website:Remember, the only way to apply is through our website! Make sure you submit your application form there, as we won’t be accepting CVs. We’re excited to see what you bring to the table!
How to prepare for a job interview at North Lanarkshire Council
✨Know Your Stuff
Make sure you brush up on housing-related legislation and practices. Familiarise yourself with the specific challenges faced by the communities in North Lanarkshire, especially around homelessness services and anti-social behaviour. This knowledge will show that you're not just interested in the role but are also committed to making a difference.
✨Showcase Your Customer Care Skills
Since this role is all about providing high-quality, customer-focused housing services, be ready to share examples of how you've successfully dealt with customers in the past. Highlight your experience in assessing needs and delivering tailored support packages, as this will resonate well with the interviewers.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during your interview. Think about situations where you've had to manage difficult cases or resolve conflicts. Prepare clear, structured responses using the STAR method (Situation, Task, Action, Result) to demonstrate your problem-solving skills and ability to handle challenging situations.
✨Be Ready to Discuss Your Qualifications
Since the job requires specific qualifications like SVQ Level 3 or HNC, be prepared to discuss how your education and experience align with these requirements. If you have any relevant certifications, such as the CIH Level 4 Certificate in Housing, make sure to mention them and explain how they enhance your suitability for the role.
