At a Glance
- Tasks: Lead a team to deliver top-notch home support services and ensure customer satisfaction.
- Company: North Lanarkshire, dedicated to person-centred care and community support.
- Benefits: 27 days annual leave, 6 public holidays, and extensive learning opportunities.
- Other info: Join a supportive team focused on continuous improvement and career growth.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Experience in social work or home support, with strong IT and communication skills.
The predicted salary is between 31200 - 40000 £ per year.
Various Locations – Airdrie/Coatbridge
At North Lanarkshire we put the needs of our people first. We are committed to delivering high standards of person‑centred care at home, one which promotes greater independence and choice and ensures our people feel safe and able to remain living in their homes.
Responsibilities
- Manage, supervise, direct and lead a team of Home Support Schedulers to help us deliver outstanding customer care and quality service to the people of North Lanarkshire.
- Monitor and oversee the areas of scheduling and first point of contact within the Home Support Service.
- Support the scheduling system and decisions in relation to the redeployment of Home Support Workers, monitoring service continuity to promote high quality service provision ensuring the needs and preferences of service users are respected.
- Manage and effectively utilise resources, monitoring provision capacity and costs.
- Provide extensive support, guidance, training and development to your team ensuring quality service delivery through continuous improvement for improved outcomes of staff and service users.
- Introduce new performance information, create and design reports, and produce analysed data for senior management to help improve service user outcomes.
- Monitor workload activity levels including the use of telephony technology to maintain service level standards and customer quality care via telephone call monitoring.
Qualifications
- Excellent IT skills and the ability to audit and analyse data from all systems used for the purposes of service improvement.
- Excellent supervisory, communication, influencing and interpersonal skills.
- Organised and resourceful individuals with problem‑solving skills and a ‘can do’ approach, able to work well under pressure.
- Experience working in a social work or home support related environment is essential.
- Possession of an HNC, SQV Level 3 or equivalent qualification.
Benefits
We have a great package of benefits available, from health and wellbeing to finances and family. This includes 27 days annual leave and 6 public holidays and a wide range of benefits available to you. We also have a full package of learning and development through our learning academy LearnNL to help you reach your full potential and further your career.
Home Support Scheduler Supervisor (2 Posts) (Various Locations) employer: North Lanarkshire Council
North Lanarkshire Council is an excellent employer, offering a supportive work environment that prioritises employee wellbeing and development. With benefits such as 27 days of annual leave, flexible working options, and access to a comprehensive learning academy, employees are encouraged to grow and thrive in their roles. The council's commitment to inclusivity and community support makes it a rewarding place to work, especially for those looking to make a meaningful impact in the local education sector.
StudySmarter Expert Advice🤫
We think this is how you could land Home Support Scheduler Supervisor (2 Posts) (Various Locations)
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at North Lanarkshire Council.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from North Lanarkshire Council!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like North Lanarkshire Council, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at North Lanarkshire Council or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Home Support Scheduler Supervisor (2 Posts) (Various Locations)
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to North Lanarkshire Council:Before hitting send, make sure to tailor your application specifically to North Lanarkshire Council! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at North Lanarkshire Council
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
