At a Glance
- Tasks: Provide high-quality housing services and support to vulnerable residents in North Lanarkshire.
- Company: Join North Lanarkshire Council, a leader in community regeneration and social care.
- Benefits: Enjoy 27 days annual leave, flexible working, and a comprehensive benefits package.
- Other info: Participate in Out of Hours Homeless Standby Service and access learning opportunities.
- Why this job: Make a real difference in people's lives while developing your career in social care.
- Qualifications: SVQ Level 3 / HNC in a relevant field and experience in housing or customer service.
The predicted salary is between 30000 - 40000 £ per year.
North Lanarkshire Council, as one of Scotland's largest local authorities, is leading an exciting and ambitious regeneration programme for its town centres and surrounding areas as part of its plans for inclusive economic growth. Working with a variety of partners, the Enterprise and Communities service has a key role in guiding this regeneration towards sustainable development. North Lanarkshire is the largest local authority social landlord in Scotland with approximately 36,000 council houses.
Within the Housing service there are four Locality offices covering Airdrie/Cumbernauld, Coatbridge/Kilsyth, Bellshill/Motherwell and Wishaw/Shotts with our Rents team located in Viewpark. Based within one of the offices you will be responsible for the provision of high-quality customer focussed housing service within a designated geographical patch. The role will involve dealing with homelessness services, allocations, estate management, anti-social behaviour and arrears recovery.
You will also be responsible for the assessment and delivery of individually tailored support packages to a wide customer group within your designated patch, providing secure, sustainable housing solutions to facilitate residents' quality of life, life skills, social skills and health and wellbeing to enhance their social opportunities, health, education and interpersonal relationships.
Educated to SVQ Level 3 / HNC (SCQF Level 7) or equivalent in a relevant discipline is essential, as is some experience working in a housing or customer service environment. Some knowledge of housing related legislation and practice is desirable. Excellent IT and communication skills, both verbal and written, as well as experience in report writing are also essential. In addition, you should have some experience of, and, be committed to customer care and be able to relate to people, particularly the most vulnerable in our communities who need our support.
If you care about making a difference and want to be involved in transforming the lives of tenants across North Lanarkshire, then this could be the job for you.
Placement on/or progression to the NLC9 grade is dependent on applicants having extended relevant experience working across a front-line housing service or similar front-line fieldwork service, holding the CIH Level 4 Certificate in Housing (SCQF Level 7 or above) and demonstrating/evidencing competence in the objectives identified within PRD Framework. Possession of a current full UK driving licence is essential.
You will require to be registered or eligible for registration with the Scottish Social Services Council (SSSC). It is a requirement of the post that you participate in the Out of Hours Homeless Standby Service roster during evenings and weekends. Pool cars are available for use by standby officers.
35 hours per week - Monday - Thursday: 08:45 - 16:45 (including a 55 minute unpaid break).
We have a great package of benefits available, from health and wellbeing to finances and family. This includes 27 days annual leave and 6 public holidays*, and a wide range of benefits available to you, find out more at work well NL.
We also have a full package of learning and development through our learning academy LearnNL to help you reach your full potential and further your career.
For more information on local authority careers visit the myjobscotland career hub. North Lanarkshire Council are Happy to Talk Flexible Working, we operate a Smarter Working Policy.
For all casual/sessional roles, you will receive 12.1% of your hourly rate for every hour worked in total recompense for annual leave, including public holidays. We are a Disability Confident Leader and offer a guaranteed interview to applicants who consider themselves to be disabled, as long as they meet the essential criteria of the person specification/job description.
We have also adopted the Armed Forces Community Covenant to show our support for service personnel, veterans and their families. This means that if you have ever been in care (looked after at home with a social worker, lived with a relative other than your parents, experienced foster, residential or secure care) you are entitled to a guaranteed interview for this post, as long as you meet the essential criteria of the person specification/job description. This is one way North Lanarkshire is demonstrating our commitment to supporting Care-Experienced People.
The Council recognises that work is an important part of adult life and is critical to our wellbeing and shaping how we live. Alternative Application Packs can be requested in other formats for example, Large Print, Braille, and Audio. To request an alternative Application Pack please phone 01698 403151.
TEMPORARY HOUSING & SOCIAL CARE OFFICER in Glasgow employer: North Lanarkshire Council
North Lanarkshire Council is an exceptional employer dedicated to fostering inclusive economic growth and community well-being. With a strong commitment to employee development through the LearnNL academy, generous benefits including 27 days of annual leave, and a supportive work culture that values flexibility and diversity, this role offers a meaningful opportunity to make a real difference in the lives of residents. Join us in transforming communities while enjoying a fulfilling career in a dynamic local authority setting.
StudySmarter Expert Advice🤫
We think this is how you could land TEMPORARY HOUSING & SOCIAL CARE OFFICER in Glasgow
✨Tip Number 1
Network like a pro! Reach out to people in the housing and social care sectors, especially those connected to North Lanarkshire Council. Attend local events or join online forums to make connections that could lead to job opportunities.
✨Tip Number 2
Prepare for interviews by researching common questions related to housing services and customer care. We recommend practising your responses with a friend or in front of a mirror to boost your confidence before the big day.
✨Tip Number 3
Showcase your passion for helping vulnerable communities during interviews. Share personal stories or experiences that highlight your commitment to making a difference in people's lives, especially in housing and social care.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest job openings and resources to help you land that perfect role.
We think you need these skills to ace TEMPORARY HOUSING & SOCIAL CARE OFFICER in Glasgow
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Temporary Housing & Social Care Officer. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Experience:Don’t just list your qualifications; share specific examples of your past work in housing or customer service. We want to see how you've made a difference in similar roles, especially when it comes to supporting vulnerable communities.
Communicate Clearly:Since excellent communication skills are essential, ensure your written application is clear and concise. Avoid jargon and keep your language straightforward so we can easily see your passion for the role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our organisation there!
How to prepare for a job interview at North Lanarkshire Council
✨Know Your Stuff
Make sure you brush up on housing legislation and practices relevant to the role. Familiarise yourself with North Lanarkshire Council's regeneration programme and how it impacts the community. This will show your genuine interest and understanding of the position.
✨Showcase Your Customer Care Skills
Prepare examples from your past experiences where you've successfully dealt with vulnerable individuals or challenging situations. Highlight your commitment to customer care and how you've made a positive impact in previous roles.
✨Practice Your Communication
Since excellent verbal and written communication skills are essential, practice articulating your thoughts clearly. You might even want to prepare a brief report or summary of a relevant topic to demonstrate your report writing skills during the interview.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving abilities in real-life scenarios, especially related to homelessness services or anti-social behaviour. Think through potential situations you might face in the role and how you would handle them effectively.
