At a Glance
- Tasks: Provide top-notch technical support for planning and regeneration projects.
- Company: Join North Lanarkshire Council, a leading authority in Scotland.
- Benefits: Enjoy 27 days annual leave, health perks, and flexible working options.
- Other info: Great career growth opportunities and commitment to diversity and inclusion.
- Why this job: Make a real difference in your community while developing your skills.
- Qualifications: SVQ2/National Certificate or equivalent with experience in technical support.
The predicted salary is between 26991 - 28283 £ per year.
Enterprise and Communities has designed its services to deliver the council's priority outcomes and meet the changing needs of our business base and communities. As the 4th largest authority in Scotland, we are used to delivering a highly responsive service to the community. We want to do more and have ambitious plans to regenerate our area to create sustainable communities; draw in new development; enhance our existing places and attract investment and visitors to North Lanarkshire.
We are looking to appoint a Technical Support Assistant to work in our Planning and Place team, based in Civic Centre, Motherwell. Reporting to the Support Services Manager, you will assist with the delivery of high-quality technical support for the Planning and Place teams including Planning, City Deal and Regeneration, New Supply, Infrastructure and Transportation and Enterprise. This will include assisting with processing planning applications and preparation of the Local Development Plan. You will be responsible for accurate input and maintenance of casework on document management systems and dealing effectively with enquiries from members of the public.
An SVQ2/National Certificate or equivalent and moderate experience delivering technical support is essential.
Work pattern: 35 hours per week - Monday - Thursday: 08:45 - 16:45 (including a 55 minute unpaid break) Friday: 08:45 - 16:15 (including a 50 minute unpaid break)
Working here at North Lanarkshire Council: If you're considering a career with us, you'll be keen to know what's in it for you. We have a great package of benefits available, from health and wellbeing to finances and family. This includes 27 days annual leave and 6 public holidays, and a wide range of benefits available to you. We also have a full package of learning and development through our learning academy LearnNL to help you reach your full potential and further your career.
North Lanarkshire Council are happy to talk flexible working, we operate a Smarter Working Policy.
North Lanarkshire Council has reached its current allocation of Certificates of Sponsorship and, as a result, we are unable to provide visa sponsorship at this time.
We are a Disability Confident Leader and offer a guaranteed interview to applicants who consider themselves to be disabled, as long as they meet the essential criteria of the person specification/job description. We have also adopted the Armed Forces Community Covenant to show our support for service personnel, veterans and their families. We offer a guaranteed interview for service leavers, spouses, reservists and veterans, as long as they meet the essential criteria of the person specification/job description.
North Lanarkshire Council is committed to #KeepingThePromise. This means that if you have ever been in care (looked after at home with a social worker, lived with a relative other than your parents, experienced foster, residential or secure care) you are entitled to a guaranteed interview for this post, as long as you meet the essential criteria of the person specification/job description. This is one way North Lanarkshire is demonstrating our commitment to supporting Care-Experienced People.
The Plan for North Lanarkshire is to be the place to live, learn, work, invest and visit. The Council recognises that work is an important part of adult life and is critical to our wellbeing and shaping how we live. The Fair Work Convention's Framework defines Fair Work as work that offers effective voice, fulfilment, opportunity, respect and security. We believe Fair Work can boost creativity, realise untapped potential and increase productivity.
Alternative Application Packs can be requested in other formats for example, Large Print, Braille, and Audio. To request an alternative Application Pack please phone 01698 403151.
***PLEASE NOTE WE DO NOT ACCEPT CVS IN PLACE OF THE APPLICATION FORM. TO BE CONSIDERED FOR THIS VACANCY YOU MUST ENSURE AN APPLICATION FORM IS SUBMITTED. ANY CV SUBMISSIONS WILL BE DISREGARDED.***
Technical Support Assistant (2 Posts) - REQ06168 - 474340 in Glasgow employer: North Lanarkshire Council
North Lanarkshire Council is an exceptional employer, offering a supportive work environment that prioritises employee wellbeing and development. With generous benefits including 27 days of annual leave, flexible working options, and a commitment to learning through the LearnNL academy, employees are empowered to grow their careers while contributing to the regeneration and sustainability of the community. Join us in making a meaningful impact in North Lanarkshire, where your work truly matters.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Assistant (2 Posts) - REQ06168 - 474340 in Glasgow
✨Tip Number 1
Get to know the company! Research North Lanarkshire Council and their projects. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to technical support roles. Think about your past experiences and how they relate to the job description, especially around planning applications and casework.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events. This can give you insider info about the role and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re following the proper channels, which is always a good look.
We think you need these skills to ace Technical Support Assistant (2 Posts) - REQ06168 - 474340 in Glasgow
Some tips for your application 🫡
Read the Job Description Carefully:Before you start your application, make sure to read through the job description thoroughly. It’ll give you a clear idea of what we’re looking for in a Technical Support Assistant and help you tailor your application to match our needs.
Show Off Your Experience:When filling out the application form, highlight your relevant experience, especially any technical support roles you've had. We want to see how your background aligns with the responsibilities of the role, so don’t hold back!
Be Clear and Concise:Keep your answers straightforward and to the point. We appreciate clarity, so avoid jargon and long-winded explanations. Make it easy for us to see why you’d be a great fit for the team!
Apply Through Our Website:Remember, to be considered for this position, you need to apply via our website. Don’t forget to submit your application form – CVs won’t cut it! We can’t wait to see what you bring to the table.
How to prepare for a job interview at North Lanarkshire Council
✨Know Your Stuff
Make sure you understand the role of a Technical Support Assistant and the specific tasks involved, like processing planning applications and maintaining casework. Brush up on relevant technical skills and any software used in document management systems.
✨Show Your Community Spirit
Since this role is all about supporting the community, be prepared to discuss how you can contribute to North Lanarkshire's ambitious plans. Think of examples from your past experiences where you've made a positive impact in your community or workplace.
✨Prepare for Questions
Anticipate questions related to your experience with technical support and customer service. Be ready to share specific examples that highlight your problem-solving skills and ability to handle enquiries effectively.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, ongoing projects, or how success is measured in this role. This shows your genuine interest and helps you gauge if it’s the right fit for you.
