At a Glance
- Tasks: Lead and coordinate construction and maintenance projects for over 37,000 properties.
- Company: Join North Lanarkshire Council, a leader in community regeneration and sustainable development.
- Benefits: Enjoy 27 days annual leave, flexible working, and a comprehensive learning academy.
- Other info: Guaranteed interviews for care-experienced individuals and support for veterans.
- Why this job: Make a real difference in your community while developing your career in a supportive environment.
- Qualifications: SVQ3/HNC in a relevant field and experience in housing maintenance or construction.
North Lanarkshire Council, as one of Scotland’s largest local authorities, is leading an exciting and ambitious regeneration programme for its town centres and surrounding areas as part of its plans for inclusive economic growth. Working with a variety of partners, the Enterprise and Communities service has a key role in guiding this regeneration towards sustainable development.
Based within Housing Property Services in the Civic Centre, Motherwell, you will be operationally responsible for assisting the Service Delivery Manager in the delivery of service areas including construction programmes of major refurbishment, new build programmes and a repairs and maintenance service, contract support and administration to support all the activities involved in the delivery of the works’ programmes.
Working with partnering contractors to coordinate and support the needs of over 37,000 properties, you will lead on a range of construction and or administration functions which will include:
- Coordination of major refurbishment, new build, planned maintenance and repairs programmes
- Improvement works
- Support of capital programme delivery
- Cyclical asset surveys and the coordination of associated works
- Void repairs, adaptations, legislative works coordination, including asbestos, energy and heating maintenance
We also provide a full advice service to our client group including tenants and home owners. Other areas will include the monitoring of partnering contractor performance and related outcomes, managing and reporting on complex service enquiries and complaints and supporting a range of wider business improvement initiatives including the deployment of mobile technologies across operations.
You will also be operationally responsible for a range of regulated and legislative services and have responsibility for the day to day management of a range of staff and administrative resources.
You should have an SVQ3/HNC in a relevant discipline or equivalent trade/apprenticeship qualification and extended relevant experience, preferably in a housing maintenance and or a construction environment, including financial and personnel resource management. Experience of managing contractors and performance to achieve agreed objectives is also essential, as is experience of service development and experience of staff supervision. A formal trade or technical background with appropriate qualifications/accreditations and experience of health and safety management and CDM are desirable.
As a Service Delivery Co-ordinator, you will be required to participate in a rota to facilitate the out of hours’ response service during evenings and weekends.
35 hours per week - Monday - Thursday: 08:45 - 16:45 (including a 55 minute unpaid break). This includes 27 days annual leave and 6 public holidays, and a wide range of benefits available to you.
We also have a full package of learning and development through our learning academy LearnNL to help you reach your full potential and further your career.
North Lanarkshire Council are happy to talk flexible working, we operate a Smarter Working Policy.
We are a Disability Confident Leader and offer a guaranteed interview to applicants who consider themselves to be disabled, as long as they meet the essential criteria of the person specification/job description. We have also adopted the Armed Forces Community Covenant to show our support for service personnel, veterans and their families. We offer a guaranteed interview for service leavers, spouses, reservists and veterans, as long as they meet the essential criteria of the person specification/job description.
This means that if you have ever been in care (looked after at home with a social worker, lived with a relative other than your parents, experienced foster, residential or secure care) you are entitled to a guaranteed interview for this post, as long as you meet the essential criteria of the person specification/job description. This is one way North Lanarkshire is demonstrating our commitment to supporting Care-Experienced People.
The Council recognises that work is an important part of adult life and is critical to our wellbeing and shaping how we live. Alternative Application Packs can be requested in other formats for example, Large Print, Braille, and Audio. To request an alternative Application Pack please phone 01698 403151.
Support Services Delivery Manager in Glasgow employer: North Lanarkshire Council
North Lanarkshire Council is an excellent employer, offering a supportive work environment that prioritises employee wellbeing and development. With benefits such as 27 days of annual leave, flexible working options, and access to a comprehensive learning academy, employees are encouraged to grow and thrive in their roles. The council's commitment to inclusivity and community support makes it a rewarding place to work, especially for those looking to make a meaningful impact in the local education sector.
StudySmarter Expert Advice🤫
We think this is how you could land Support Services Delivery Manager in Glasgow
✨Join Construction Networks
Get yourself involved in local construction networks or industry events. They often have job boards, and networking can lead to unadvertised positions. Plus, it’s a great way to meet potential future colleagues!
✨Show Off Your Skills on Site
If you’ve done any hands-on work, whether it's through internships or personal projects, make sure you can showcase it. Consider volunteering for local construction projects or getting involved in community build days; it’s a solid way to demonstrate your skills and build connections.
✨Utilise Construction Job Sites
Don't just rely on the big job boards. Look at niche construction job sites—many companies prioritise these for full-time roles. Apply through these sites, but don’t forget to reach out directly to companies you admire, like North Lanarkshire Council, to express your interest!
✨Tailor Your Application for Full-Time Roles
Make your application stand out by tailoring it specifically for full-time positions. Highlight how your previous projects align with the company's work. At StudySmarter, we encourage you to demonstrate your commitment and long-term interest in the industry when applying for roles like Support Services Delivery Manager at North Lanarkshire Council.
We think you need these skills to ace Support Services Delivery Manager in Glasgow
Some tips for your application 🫡
Showcase Your Relevant Experience:In the construction industry, it's essential to highlight any hands-on experience you have. Whether it’s past projects you've worked on or specific roles you've held, make sure your CV emphasises your practical skills and contributions to construction sites.
Include Certifications and Qualifications:Don’t forget to list any certifications relevant to construction, like CSCS cards or other safety qualifications. These can really set you apart from other candidates and show that you’re serious about health and safety on-site.
Tailor Your Cover Letter to Construction:When writing your cover letter for a construction role, focus on your problem-solving capabilities and teamwork. Construction relies heavily on collaboration, so mention how you’ve worked successfully with others to complete projects on time and within budget.
Adapt Your CV Format to the Field:Ensure your CV is clear and easy to read, with sections dedicated to skills such as project management, technical abilities, and site supervision. Construction roles often require a blend of technical know-how and soft skills, so make sure both are highlighted effectively.
How to prepare for a job interview at North Lanarkshire Council
✨Brush Up on Technical Knowledge
For a construction role, it's crucial we have a solid grasp of industry standards, safety protocols, and specific tools used on-site. Make sure you're familiar with relevant regulations and can talk confidently about them, as these often come up in interviews.
✨Showcase Your Projects
Since this is a full-time position, be ready to discuss any previous construction projects you've worked on. Bring a portfolio or have detailed descriptions that highlight your role, the challenges you faced, and how you overcame them—this’ll show you’re not just book-smart but also practically savvy.
✨Understand the Team Dynamics
Construction is all about teamwork, so prepare to discuss how you interact with different stakeholders like architects, engineers, and contractors. Maybe think of examples from past experiences to illustrate your ability to communicate and collaborate effectively.
✨Prepare for On-the-Spot Problem Solving
Be ready for some practical questions or scenarios where you'll need to demonstrate your problem-solving skills. Interviewers might present you with a hypothetical construction issue to solve, so practice articulating your thought process clearly and logically—this could really set you apart!
