At a Glance
- Tasks: Lead a team to deliver top-notch HR services and support daily operations.
- Company: Join North Lanarkshire Council's People Operations team for a rewarding career.
- Benefits: Enjoy 27 days annual leave, flexible working, and extensive learning opportunities.
- Other info: Guaranteed interviews for care-experienced individuals and support for veterans.
- Why this job: Make a real impact in a fast-paced environment while developing your leadership skills.
- Qualifications: Experience in HR or customer service with strong communication and problem-solving skills.
The predicted salary is between 30000 - 40000 £ per year.
INTERNAL APPLICANTS MUST APPLY VIA MYSELF. This vacancy is internal and open to applications from employees of North Lanarkshire Council and Associated Employers only. The "Apply now" button is not activated for this role. Please log into your MySelf account for further instructions on how to apply as an internal candidate.
Join our People Operations team and play a key role in delivering a fast, accurate and customer-focused HR service. We have a range of opportunities available, including full-time and part-time, permanent and temporary roles available.
About the Role
You will support the Team Leader to deliver high-quality HR transactional services, overseeing day-to-day activity and supervising a team of Service Advisors. From recruitment to employee changes and leavers, you will ensure processes run smoothly, efficiently and on time.
Key Responsibilities
- Lead and support a team, managing workloads and performance
- Ensure accurate and timely processing of HR transactions
- Provide expert advice to managers and employees
- Resolve complex HR and payroll queries
- Drive service improvements and maintain high data quality
What We’re Looking For
- Experience in HR or a customer-focused environment
- Strong leadership and team supervision skills
- Excellent communication and problem-solving ability
- High attention to detail and commitment to great service
Why Join Us?
- Opportunity to lead and develop a team
- Work in a fast-paced, supportive environment
- Make a real impact on service delivery
If you’re considering a career with us, you’ll be keen to know what’s in it for you. We have a great package of benefits available, from health and wellbeing to finances and family. This includes 27 days annual leave and 6 public holidays, and a wide range of benefits available to you.
North Lanarkshire Council are Happy to Talk Flexible Working, we operate a Smarter Working Policy.
North Lanarkshire Council has reached its current allocation of Certificates of Sponsorship and, as a result, we are unable to provide visa sponsorship at this time.
We are a Disability Confident Leader and offer a guaranteed interview to applicants who consider themselves to be disabled, as long as they meet the essential criteria of the person specification/job description.
We have also adopted the Armed Forces Community Covenant to show our support for service personnel, veterans and their families. We offer a guaranteed interview for service leavers, spouses, reservists and veterans, as long as they meet the essential criteria of the person specification/job description.
North Lanarkshire Council is committed to #KeepingThePromise. This means that if you have ever been in care, you are entitled to a guaranteed interview for this post, as long as you meet the essential criteria of the person specification/job description.
The Plan for North Lanarkshire is to be the place to live, learn, work, invest and visit. The Council recognises that work is an important part of adult life and is critical to our wellbeing and shaping how we live.
Alternative Application Packs can be requested in other formats for example, Large Print, Braille, and Audio. To request an alternative Application Pack please phone 01698 403151.
***PLEASE NOTE WE DO NOT ACCEPT CVS IN PLACE OF THE APPLICATION FORM. TO BE CONSIDERED FOR THIS VACANCY YOU MUST ENSURE AN APPLICATION FORM IS SUBMITTED. ANY CV SUBMISSIONS WILL BE DISREGARDED.***
Service Senior Advisor (Various Posts incl Temporary & Permanent) - REQ06199 - 473573 in Glasgow employer: North Lanarkshire Council
North Lanarkshire Council is an exceptional employer, offering a supportive and dynamic work environment where you can lead and develop a team while making a tangible impact on service delivery. With a comprehensive benefits package including 27 days of annual leave, flexible working options, and extensive learning and development opportunities through LearnNL, we are committed to fostering employee growth and wellbeing. Join us in our mission to create a thriving community and enjoy the satisfaction of contributing to meaningful public service.
StudySmarter Expert Advice🤫
We think this is how you could land Service Senior Advisor (Various Posts incl Temporary & Permanent) - REQ06199 - 473573 in Glasgow
✨Tip Number 1
Make sure you log into your MySelf account and follow the application instructions carefully. This is crucial for internal applicants, so don’t skip this step!
✨Tip Number 2
Prepare for your interview by brushing up on your HR knowledge and leadership skills. Think about examples from your past experiences that showcase your problem-solving abilities.
✨Tip Number 3
Network with colleagues in the People Operations team. They can provide insights into the role and help you understand what the hiring managers are really looking for.
✨Tip Number 4
Don’t forget to highlight your commitment to great service and attention to detail during the interview. These qualities are key for the Service Senior Advisor role!
We think you need these skills to ace Service Senior Advisor (Various Posts incl Temporary & Permanent) - REQ06199 - 473573 in Glasgow
Some tips for your application 🫡
Log into MySelf:Since this role is internal, make sure you log into your MySelf account to access the application process. Don’t forget, the 'Apply now' button isn’t activated for this position!
Tailor Your Application:When filling out your application, highlight your experience in HR or customer-focused roles. We want to see how your skills align with the key responsibilities of the Service Senior Advisor position.
Show Off Your Leadership Skills:Make sure to emphasise your leadership and team supervision abilities. We’re looking for someone who can manage workloads effectively and support their team, so share any relevant experiences!
Attention to Detail is Key:Pay close attention to the details in your application. We value high-quality service and accurate processing, so ensure your application reflects your commitment to these standards.
How to prepare for a job interview at North Lanarkshire Council
✨Know Your HR Stuff
Make sure you brush up on your HR knowledge, especially around transactional services and payroll queries. Familiarise yourself with common HR processes and be ready to discuss how you've handled similar situations in the past.
✨Showcase Your Leadership Skills
Since this role involves supervising a team, be prepared to share examples of how you've successfully led a team before. Highlight your ability to manage workloads and improve performance, as well as any specific achievements in team leadership.
✨Communicate Clearly
Excellent communication is key in this role. Practice articulating your thoughts clearly and concisely. Think about how you can convey complex information simply, especially when discussing HR policies or resolving queries.
✨Demonstrate Attention to Detail
This position requires a high level of accuracy. Be ready to discuss how you ensure data quality in your work. You might want to prepare examples that showcase your meticulousness and commitment to delivering great service.
