At a Glance
- Tasks: Coordinate exciting construction projects and support housing services for over 37,000 properties.
- Company: Join North Lanarkshire Council, a leader in community regeneration and inclusive growth.
- Benefits: Enjoy 27 days annual leave, flexible working, and a comprehensive learning and development package.
- Other info: Be part of a dynamic team with opportunities for career advancement and personal growth.
- Why this job: Make a real difference in your community while developing your career in a supportive environment.
- Qualifications: SVQ3/HNC in a relevant field or equivalent experience in housing maintenance or construction.
The predicted salary is between 43043 - 49231 £ per year.
North Lanarkshire Council, as one of Scotland’s largest local authorities, is leading an exciting and ambitious regeneration programme for its town centres and surrounding areas as part of its plans for inclusive economic growth. Working with a variety of partners, the Enterprise and Communities service has a key role in guiding this regeneration towards sustainable development. We are committed to creating prosperity and making North Lanarkshire a great place to live, learn, work, invest and visit.
Based within Housing Property Services in the Civic Centre, Motherwell, you will be operationally responsible for assisting the Service Delivery Manager in the delivery of service areas including construction programmes of major refurbishment, new build programmes and a repairs and maintenance service, contract support and administration to support all the activities involved in the delivery of the works’ programmes. Working with partnering contractors to coordinate and support the needs of over 37,000 properties, you will lead on a range of construction and or administration functions which will include the coordination of major refurbishment, new build, planned maintenance and repairs programmes, improvement works, support of capital programme delivery, cyclical asset surveys and the coordination of associated works, void repairs, adaptations, legislative works coordination, including asbestos, energy and heating maintenance. We also provide a full advice service to our client group including tenants and home owners.
Other areas will include the monitoring of partnering of contractor performance and related outcomes, managing and reporting on complex service enquiries and complaints and supporting a range of wider business improvement initiatives including the deployment of mobile technologies across operations. You will also be operationally responsible for a range of regulated and legislative services and have responsibility for the day to day management of a range of staff and administrative resources.
You should have an SVQ3/HNC in a relevant discipline or equivalent trade/apprenticeship qualification and extended relevant experience, preferably in a housing maintenance and or a construction environment, including financial and personnel resource management. Experience of managing contractors and performance to achieve agreed objectives is also essential, as is experience of service development and experience of staff supervision. A formal trade or technical background with appropriate qualifications/accreditations and experience of health and safety management and CDM are desirable.
As a Service Delivery Co-ordinator, you will be required to participate in a rota to facilitate the out of hours’ response service during evenings and weekends.
Working pattern: 17.5 hours per week - Thursday, Friday and alternate Wednesdays.
If you’re considering a career with us, you’ll be keen to know what’s in it for you. We have a great package of benefits available, from health and wellbeing to finances and family. This includes 27 days annual leave and 6 public holidays, and a wide range of benefits available to you.
We also have a full package of learning and development through our learning academy LearnNL to help you reach your full potential and further your career.
North Lanarkshire Council are Happy to Talk Flexible Working, we operate a Smarter Working Policy.
North Lanarkshire Council has reached its current allocation of Certificates of Sponsorship and, as a result, we are unable to provide visa sponsorship at this time.
We are a Disability Confident Leader and offer a guaranteed interview to applicants who consider themselves to be disabled, as long as they meet the essential criteria of the person specification/job description.
We have also adopted the Armed Forces Community Covenant to show our support for service personnel, veterans and their families. We offer a guaranteed interview for service leavers, spouses, reservists and veterans, as long as they meet the essential criteria of the person specification/job description.
North Lanarkshire Council is committed to #KeepingThePromise. This means that if you have ever been in care (looked after at home with a social worker, lived with a relative other than your parents, experienced foster, residential or secure care) you are entitled to a guaranteed interview for this post, as long as you meet the essential criteria of the person specification/job description. This is one way North Lanarkshire is demonstrating our commitment to supporting Care-Experienced People.
The Plan for North Lanarkshire is to be the place to live, learn, work, invest and visit. The Council recognises that work is an important part of adult life and is critical to our wellbeing and shaping how we live. The Fair Work Convention’s Framework defines Fair Work as work that offers effective voice, fulfilment, opportunity, respect and security. We believe Fair Work can boost creativity, realise untapped potential and increase productivity.
Alternative Application Packs can be requested in other formats for example, Large Print, Braille, and Audio.
***PLEASE NOTE WE DO NOT ACCEPT CVS IN PLACE OF THE APPLICATION FORM. TO BE CONSIDERED FOR THIS VACANCY YOU MUST ENSURE AN APPLICATION FORM IS SUBMITTED. ANY CV SUBMISSIONS WILL BE DISREGARDED.***
Service Delivery Co-ordinator (Part Time) - REQ06176 - 474144 in Glasgow employer: North Lanarkshire Council
North Lanarkshire Council is an exceptional employer, offering a supportive work culture that prioritises employee wellbeing and development. With a commitment to flexible working, generous leave entitlements, and comprehensive training through LearnNL, employees are empowered to grow their careers while contributing to the community's regeneration efforts. Located in Motherwell, this role provides a unique opportunity to make a meaningful impact on over 37,000 properties, all within a progressive local authority dedicated to inclusive economic growth.
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Co-ordinator (Part Time) - REQ06176 - 474144 in Glasgow
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing and construction sectors. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by researching North Lanarkshire Council's recent projects. Show us you’re genuinely interested in our regeneration programme and how you can contribute to it!
✨Tip Number 3
Practice common interview questions related to service delivery and contractor management. We want to see how you handle real-life scenarios, so think of examples from your past experience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll find all the details you need about the role and benefits.
We think you need these skills to ace Service Delivery Co-ordinator (Part Time) - REQ06176 - 474144 in Glasgow
Some tips for your application 🫡
Read the Job Description Carefully:Before you start your application, take a good look at the job description. Make sure you understand what the Service Delivery Co-ordinator role involves and how your skills fit in. This will help you tailor your application to show us why you're the perfect fit!
Show Off Your Experience:When filling out the application form, highlight your relevant experience in housing maintenance or construction. We want to see how your background aligns with the responsibilities of the role, so don’t hold back on showcasing your achievements!
Be Clear and Concise:Keep your answers straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your application is easy to read. This will help us quickly see how you meet the essential criteria for the position.
Apply Through Our Website:Remember, to be considered for this role, you need to apply through our website. Don’t forget to submit your application form – we won’t accept CVs instead! Get your application in and let us know why you’d be a great addition to our team.
How to prepare for a job interview at North Lanarkshire Council
✨Know Your Stuff
Make sure you understand the key responsibilities of a Service Delivery Co-ordinator. Familiarise yourself with construction programmes, maintenance services, and the specific needs of the properties you'll be working with. This knowledge will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Experience
Prepare to discuss your relevant experience in housing maintenance or construction. Highlight any past roles where you've managed contractors or overseen service delivery. Use specific examples to demonstrate how you've successfully met objectives and improved service outcomes.
✨Ask Smart Questions
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, the council's regeneration plans, or how they measure contractor performance. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.
✨Be Ready for Scenarios
Expect scenario-based questions that assess your problem-solving skills. Think about how you would handle complex service enquiries or complaints. Practising these scenarios beforehand can help you articulate your thought process clearly during the interview.
