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- Tasks: Join our Revenues or Benefits Teams to help residents access essential services.
- Company: North Lanarkshire Council, committed to making a difference in the community.
- Benefits: Enjoy 27 days annual leave, health benefits, and flexible working options.
- Other info: Great opportunities for learning and development through our academy.
- Why this job: Make a real impact while supporting your community and developing your career.
- Qualifications: Moderate administrative experience and strong communication skills required.
The predicted salary is between 31541 - 34307 £ per year.
Are you looking for a rewarding role where your work truly makes a difference? We are looking for committed and motivated individuals to join our Revenues or Benefits Teams, helping to deliver essential services to the residents of North Lanarkshire.
You will be part of a supportive, customer‐focused team working together to help residents access their entitlements and to ensure the council tax bill is collected fairly and accurately. This role is based between the Civic Centre, Motherwell and home, operating under our hybrid working model.
Depending on your placement, you will work within either the Benefits Service or the Revenue Service, playing an important role in providing high quality, frontline services.
- Benefits Service Responsibilities: Processing Housing Benefit and Council Tax Reduction claims in line with current legislation and assessing and administering Discretionary Housing Payments along with administering Free School Meal and Blue Badge applications.
- Revenue Service Responsibilities: Administering Council Tax and Business Rates, maintaining accounts for changes in liability, reliefs, exemptions, and discounts. Processing applications under the Scottish Welfare Fund, including Crisis Grants and Community Care Grants, in accordance with Scottish Government guidance.
You will work closely with a wide range of internal and external partners, meaning teamwork and clear communication are central to this role. By working together, you will help deliver a joined up and effective service for our communities.
We are looking for people with moderate, relevant administrative experience, experience of dealing directly with the public, good working knowledge of Microsoft Office applications, strong communication, literacy, and numeracy skills and a positive, proactive approach, with the ability to work independently and as part of a team.
An IRRV Revenue or Benefits Technician qualification or equivalent, experience using Open Revenues software, processing claims and a knowledge of document image processing would be desirable.
Successful candidates will be required to undertake a basic disclosure check through Disclosure Scotland.
If you are motivated by public service, enjoy working with others, and want to play a meaningful part in supporting North Lanarkshire residents, we would love to hear from you.
Working Pattern: Monday - Thursday: 08:45am - 16:45pm, Friday: 08:45am - 16:15pm
Working here at North Lanarkshire Council: If you are considering a career with us, you will be keen to know what is in it for you. We have a great package of benefits available, from health and wellbeing to finances and family. This includes 27 days annual leave and 6 public holidays, and a wide range of benefits available to you. We also have a full package of learning and development through our learning academy LearnNL to help you reach your full potential and further your career.
North Lanarkshire Council are happy to talk flexible working, we operate a Smarter Working Policy.
North Lanarkshire Council has reached its current allocation of Certificates of Sponsorship and, as a result, we are unable to provide visa sponsorship at this time. We are a Disability Confident Leader and offer a guaranteed interview to applicants who consider themselves to be disabled, as long as they meet the essential criteria of the person specification/job description.
We have also adopted the Armed Forces Community Covenant to show our support for service personnel, veterans and their families. We offer a guaranteed interview for service leavers, spouses, reservists and veterans, as long as they meet the essential criteria of the person specification/job description.
North Lanarkshire Council is committed to #KeepingThePromise. This means that if you have ever been in care, you are entitled to a guaranteed interview for this post, as long as you meet the essential criteria of the person specification/job description.
The Plan for North Lanarkshire is to be the place to live, learn, work, invest and visit. The Council recognises that work is an important part of adult life and is critical to our wellbeing and shaping how we live.
Alternative Application Packs can be requested in other formats for example, Large Print, Braille, and Audio. To request an alternative Application Pack please phone 01698 403151.
***PLEASE NOTE WE DO NOT ACCEPT CVS IN PLACE OF THE APPLICATION FORM. TO BE CONSIDERED FOR THIS VACANCY YOU MUST ENSURE AN APPLICATION FORM IS SUBMITTED. ANY CV SUBMISSIONS WILL BE DISREGARDED.***
Revenue & Benefits Officer (5 Posts) - REQ06061 - 470284 in Glasgow employer: North Lanarkshire Council
Contact Detail:
North Lanarkshire Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Revenue & Benefits Officer (5 Posts) - REQ06061 - 470284 in Glasgow
✨Tip Number 1
Network like a pro! Reach out to current employees at North Lanarkshire Council on LinkedIn or through mutual connections. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by researching common questions for Revenue & Benefits roles. Think about your past experiences and how they relate to the job. We want to hear your stories that show off your skills!
✨Tip Number 3
Show your passion for public service during interviews. Talk about why helping residents matters to you. We love candidates who are genuinely motivated to make a difference in the community!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team at North Lanarkshire Council.
We think you need these skills to ace Revenue & Benefits Officer (5 Posts) - REQ06061 - 470284 in Glasgow
Some tips for your application 🫡
Read the Job Description Carefully: Before you start your application, take a good look at the job description. Make sure you understand what the role involves and how your skills match up. This will help you tailor your application to show us why you're the perfect fit!
Be Clear and Concise: When filling out the application form, keep your answers clear and to the point. We appreciate straightforward responses that highlight your relevant experience and skills. Avoid fluff – we want to see the real you!
Show Your Passion for Public Service: Let us know why you're excited about working in public service! Share your motivation for helping residents and how you can contribute to our team. A little enthusiasm goes a long way in making your application stand out.
Apply Through Our Website: Remember, to be considered for this role, you need to apply through our website. Don’t forget to submit your application form – we won’t accept CVs instead. Get it done, and we can’t wait to hear from you!
How to prepare for a job interview at North Lanarkshire Council
✨Know Your Stuff
Make sure you understand the key responsibilities of the Revenue & Benefits Officer role. Familiarise yourself with processes like Housing Benefit, Council Tax Reduction claims, and the Scottish Welfare Fund. This knowledge will help you answer questions confidently and show your genuine interest in the position.
✨Showcase Your Skills
Highlight your administrative experience and any relevant qualifications, such as the IRRV Revenue or Benefits Technician qualification. Be ready to discuss your proficiency with Microsoft Office applications and how you've used these skills in previous roles to support customer service.
✨Teamwork is Key
Since this role involves working closely with various partners, be prepared to share examples of how you've successfully collaborated in a team setting. Emphasise your communication skills and how you can contribute to a supportive, customer-focused environment.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics, the hybrid working model, or opportunities for professional development. This shows your enthusiasm for the role and helps you gauge if the company culture aligns with your values.