At a Glance
- Tasks: Provide high-quality housing services and support to residents in North Lanarkshire.
- Company: Join North Lanarkshire Council, a leader in community regeneration and social housing.
- Benefits: Enjoy 27 days annual leave, flexible working, and professional development opportunities.
- Other info: Participate in the Out of Hours Homeless Standby Service and enjoy excellent career growth.
- Why this job: Make a real difference in people's lives while enhancing your career in a supportive environment.
- Qualifications: SVQ Level 3/HNC in a relevant field and experience in housing or customer service.
The predicted salary is between 31541 - 34207 £ per year.
North Lanarkshire Council, as one of Scotland's largest local authorities, is leading an exciting and ambitious regeneration programme for its town centres and surrounding areas as part of its plans for inclusive economic growth. Working with a variety of partners, the Enterprise and Communities service has a key role in guiding this regeneration towards sustainable development. We are committed to creating prosperity and making North Lanarkshire a great place to live, learn, work, invest and visit.
North Lanarkshire is the largest local authority social landlord in Scotland with approximately 36,000 council houses. Within the Housing service there are four Locality offices covering Airdrie/Cumbernauld, Coatbridge/Kilsyth, Bellshill/Motherwell and Wishaw/Shotts with our Rents team located in Viewpark. Based within one of the offices you will be responsible for the provision of high-quality customer focussed housing service within a designated geographical patch. The role will involve dealing with homelessness services, allocations, estate management, anti-social behaviour and arrears recovery.
You will also be responsible for the assessment and delivery of individually tailored support packages to a wide customer group within your designated patch, providing secure, sustainable housing solutions to facilitate residents' quality of life, life skills, social skills and health and wellbeing to enhance their social opportunities, health, education and interpersonal relationships.
Educated to SVQ Level 3 / HNC (SCQF Level 7) or equivalent in a relevant discipline is essential, as is some experience working in a housing or customer service environment. Some knowledge of housing related legislation and practice is desirable. Excellent IT and communication skills, both verbal and written, as well as experience in report writing are also essential. In addition, you should have some experience of, and, be committed to customer care and be able to relate to people, particularly the most vulnerable in our communities who need our support.
If you care about making a difference and want to be involved in transforming the lives of tenants across North Lanarkshire, then this could be the job for you.
Placement on/or progression to the NLC9 grade is dependent on applicants having extended relevant experience working across a front-line housing service or similar front-line fieldwork service, holding the CIH Level 4 Certificate in Housing (SCQF Level 7 or above) and demonstrating/evidencing competence in the objectives identified within PRD Framework. Possession of a current full UK driving licence is essential.
You will require to be registered or eligible for registration with the Scottish Social Services Council (SSSC). You will require to become a Protecting Vulnerable Groups (PVG) Scheme member through Disclosure Scotland and obtain a satisfactory membership check prior to commencing in this role. It is a requirement of the post that you participate in the Out of Hours Homeless Standby Service roster during evenings and weekends. Payments for periods of Standby will be made in accordance with the SJC Salaries Agreement. Pool cars are available for use by standby officers.
Work pattern: 35 hours per week - Monday - Thursday: 08:45 - 16:45 (including a 55 minute unpaid break) Friday: 08:45 - 16:15 (including a 50 minute unpaid break)
We have a great package of benefits available, from health and wellbeing to finances and family. This includes 27 days annual leave and 6 public holidays, and a wide range of benefits available to you. We also have a full package of learning and development through our learning academy LearnNL to help you reach your full potential and further your career.
North Lanarkshire Council are Happy to Talk Flexible Working, we operate a Smarter Working Policy.
North Lanarkshire Council has reached its current allocation of Certificates of Sponsorship and, as a result, we are unable to provide visa sponsorship at this time. We are a Disability Confident Leader and offer a guaranteed interview to applicants who consider themselves to be disabled, as long as they meet the essential criteria of the person specification/job description. We have also adopted the Armed Forces Community Covenant to show our support for service personnel, veterans and their families. We offer a guaranteed interview for service leavers, spouses, reservists and veterans, as long as they meet the essential criteria of the person specification/job description.
North Lanarkshire Council is committed to #KeepingThePromise. This means that if you have ever been in care (looked after at home with a social worker, lived with a relative other than your parents, experienced foster, residential or secure care) you are entitled to a guaranteed interview for this post, as long as you meet the essential criteria of the person specification/job description.
The Plan for North Lanarkshire is to be the place to live, learn, work, invest and visit. The Council recognises that work is an important part of adult life and is critical to our wellbeing and shaping how we live. The Fair Work Convention's Framework defines Fair Work as work that offers effective voice, fulfilment, opportunity, respect and security. We believe Fair Work can boost creativity, realise untapped potential and increase productivity.
Alternative Application Packs can be requested in other formats for example, Large Print, Braille, and Audio. To request an alternative Application Pack please phone 01698 403151.
***PLEASE NOTE WE DO NOT ACCEPT CVS IN PLACE OF THE APPLICATION FORM. TO BE CONSIDERED FOR THIS VACANCY YOU MUST ENSURE AN APPLICATION FORM IS SUBMITTED. ANY CV SUBMISSIONS WILL BE DISREGARDED.***
Housing Officer (11 Posts includ. 3 Temporary) - REQ06232 - 474966 in Glasgow employer: North Lanarkshire Council
North Lanarkshire Council is an exceptional employer, dedicated to fostering a supportive and inclusive work environment that prioritises employee wellbeing and professional development. With a comprehensive benefits package including generous annual leave, flexible working options, and access to extensive training through LearnNL, employees are empowered to grow their careers while making a meaningful impact in the community. Join us in transforming lives and contributing to the vibrant regeneration of North Lanarkshire, where your efforts will be valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Officer (11 Posts includ. 3 Temporary) - REQ06232 - 474966 in Glasgow
✨Tip Number 1
Get to know the company! Research North Lanarkshire Council and its values. Understanding their mission and vision will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local events. This can give you insider info about the role and might even lead to a referral, which can boost your chances of landing that Housing Officer position.
✨Tip Number 3
Prepare for the interview by practising common questions related to housing services. Think about scenarios where you've dealt with customer service challenges or supported vulnerable individuals, as these experiences will be key in demonstrating your fit for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application is seen. Plus, it shows you’re serious about joining North Lanarkshire Council and contributing to their exciting regeneration programme.
We think you need these skills to ace Housing Officer (11 Posts includ. 3 Temporary) - REQ06232 - 474966 in Glasgow
Some tips for your application 🫡
Read the Job Description Carefully:Before you start your application, take a good look at the job description. Make sure you understand what we're looking for in a Housing Officer and how your skills match up. This will help you tailor your application to stand out!
Show Off Your Experience:When filling out the application form, highlight your relevant experience in housing or customer service. We want to see how you've dealt with similar situations before, so don’t hold back on those examples!
Be Clear and Concise:Keep your writing clear and to the point. Use simple language and avoid jargon unless it’s relevant. We appreciate straightforward communication, especially when it comes to report writing and customer interactions.
Apply Through Our Website:Remember, to be considered for this role, you need to apply through our website. Don’t forget to double-check your application before hitting submit – we want to see your best work!
How to prepare for a job interview at North Lanarkshire Council
✨Know Your Stuff
Make sure you brush up on housing legislation and practices relevant to the role. Familiarise yourself with North Lanarkshire Council's regeneration programme and how it impacts the community. This will show your genuine interest and understanding of the position.
✨Showcase Your Experience
Prepare specific examples from your past work in housing or customer service that demonstrate your skills in dealing with vulnerable individuals, managing anti-social behaviour, or handling arrears recovery. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Communicate Clearly
Since excellent communication skills are essential, practice articulating your thoughts clearly and concisely. Consider doing mock interviews with a friend or family member to refine your verbal and written communication skills, especially in report writing.
✨Be Ready for Scenarios
Expect situational questions that assess your problem-solving abilities. Think about potential challenges you might face as a Housing Officer and how you would address them. This could include scenarios related to homelessness services or estate management.
