At a Glance
- Tasks: Support customer experience through automation and data-driven improvements.
- Company: Join North Lanarkshire Council, a leading local authority in Scotland.
- Benefits: Enjoy 27 days annual leave, health benefits, and flexible working options.
- Other info: Hybrid work model with excellent career development opportunities.
- Why this job: Make a real impact on customer service while developing your skills in a dynamic team.
- Qualifications: SVQ2/Higher/National 5 or equivalent; customer service experience preferred.
The predicted salary is between 27937 - 29666 £ per year.
This vacancy is internal and open to applications from employees of North Lanarkshire Council and Associated Employers only. Please log into your MySelf account for further instructions on how to apply as an internal candidate.
North Lanarkshire Council, as one of Scotland's largest local authorities, is committed to creating prosperity and making North Lanarkshire a great place to live, learn, work, invest and visit. Our first point of contact for many of our customers is the Customer Service Hub which supports customers through telephone enquiries, email and social media channels.
We have created a new opportunity for a Developer Assistant to join our team and help shape our customer experience. Reporting to the Customer Experience Manager, you will provide entry-level support for the council's growing use of automation, AI assisted tools and data-driven improvements across customer services.
Working within a team focused on improving customer experience, you will assist with basic business analysis, user acceptance testing, and the early development of simple automated or AI‐supported processes using tools such as Power Automate, Copilot (M365), Webex, and low‐code/no‐code platforms. The role will also help prepare, clean and organise datasets and support the creation of dashboards used to inform decision‐making.
To provide the highest level of customer service, you should have experience of working in a busy, customer focused or contact centre environment. You should have excellent verbal and written communication and IT skills. You will have excellent customer care and call handling skills, with the ability to take ownership for the decisions you make and work effectively as part of a team. You should demonstrate a flexible approach to work, an ability to prioritise tasks and a willingness to learn and evolve with the service as it develops.
You should be educated to SVQ2/Higher/National 5 or equivalent level qualification. Experience of CRM Dynamics system, analysing trends and presenting data from dashboards along with experience in using Excel to store, sort, analyse, and display data is desirable.
A key aspect of this role will include collaborating with a wide range of people across the organisation, so good communication skills are essential. Applicants should be adaptable to change, capable of working to targets, and able to react quickly to challenges.
You will be joining a dynamic and flexible team within Finance and Technology who currently operate a hybrid model of home-working and office-based work at the Civic Centre office in Motherwell.
Work pattern: 35 hours per week - Monday - Thursday: 08:45 - 16:45 (including a 55 minute unpaid break) Friday: 08:45 - 16:15 (including a 50 minute unpaid break)
If you're considering a career with us, you'll be keen to know what's in it for you. We have a great package of benefits available, from health and wellbeing to finances and family. This includes 27 days annual leave and 6 public holidays, and a wide range of benefits available to you.
We also have a full package of learning and development through our learning academy LearnNL to help you reach your full potential and further your career.
North Lanarkshire Council are Happy to Talk Flexible Working, we operate a Smarter Working Policy.
North Lanarkshire Council has reached its current allocation of Certificates of Sponsorship and, as a result, we are unable to provide visa sponsorship at this time.
We are a Disability Confident Leader and offer a guaranteed interview to applicants who consider themselves to be disabled, as long as they meet the essential criteria of the person specification/job description.
We have also adopted the Armed Forces Community Covenant to show our support for service personnel, veterans and their families. We offer a guaranteed interview for service leavers, spouses, reservists and veterans, as long as they meet the essential criteria of the person specification/job description.
North Lanarkshire Council is committed to #KeepingThePromise. This means that if you have ever been in care, you are entitled to a guaranteed interview for this post, as long as you meet the essential criteria of the person specification/job description.
The Plan for North Lanarkshire is to be the place to live, learn, work, invest and visit. The Council recognises that work is an important part of adult life and is critical to our wellbeing and shaping how we live.
Alternative Application Packs can be requested in other formats for example, Large Print, Braille, and Audio. To request an alternative Application Pack please phone 01698 403151.
***PLEASE NOTE WE DO NOT ACCEPT CVS IN PLACE OF THE APPLICATION FORM. TO BE CONSIDERED FOR THIS VACANCY YOU MUST ENSURE AN APPLICATION FORM IS SUBMITTED. ANY CV SUBMISSIONS WILL BE DISREGARDED.***
Developer Assistant - REQ06107 - 475197 in Glasgow employer: North Lanarkshire Council
North Lanarkshire Council is an exceptional employer, dedicated to fostering a supportive and inclusive work environment that prioritises employee wellbeing and development. With a comprehensive benefits package including generous annual leave, flexible working options, and access to the LearnNL academy for professional growth, employees are empowered to thrive in their roles. Located in Motherwell, the council's commitment to community and innovation makes it a rewarding place to contribute to meaningful change while enjoying a balanced work-life dynamic.
StudySmarter Expert Advice🤫
We think this is how you could land Developer Assistant - REQ06107 - 475197 in Glasgow
✨Tip Number 1
Make sure you log into your MySelf account and follow the application instructions carefully. It’s crucial to stick to the internal application process since this role is exclusive to current employees.
✨Tip Number 2
Brush up on your customer service skills! Since this role involves supporting the Customer Service Hub, showcasing your experience in a busy, customer-focused environment will definitely give you an edge.
✨Tip Number 3
Don’t forget to highlight your adaptability and willingness to learn. The council is looking for someone who can evolve with the service, so share examples of how you've successfully adapted to changes in previous roles.
✨Tip Number 4
Finally, if you have any questions about the role, reach out to Sarah Quinn at quinns@northlan.gov.uk. Showing initiative by asking questions can set you apart from other candidates!
We think you need these skills to ace Developer Assistant - REQ06107 - 475197 in Glasgow
Some tips for your application 🫡
Get to Know the Role:Before you start your application, take a good look at the job description. Understand what the Developer Assistant role entails and how your skills fit in. This will help you tailor your application to show us why you're the perfect fit!
Show Off Your Skills:Make sure to highlight your relevant experience, especially if you've worked in customer service or have skills in automation tools like Power Automate. We want to see how your background aligns with what we're looking for!
Be Clear and Concise:When filling out the application form, keep your answers clear and to the point. Use bullet points if necessary to make it easy for us to read. Remember, we appreciate straightforward communication!
Apply Through MySelf:Since this is an internal position, don’t forget to log into your MySelf account to submit your application. Following the correct process is key, so let’s make sure you get it right!
How to prepare for a job interview at North Lanarkshire Council
✨Know Your Tools
Familiarise yourself with the tools mentioned in the job description, like Power Automate and low-code platforms. Being able to discuss how you've used these tools or similar ones in the past will show your readiness for the role.
✨Showcase Your Customer Service Skills
Since this role is customer-focused, prepare examples of how you've provided excellent customer service in previous positions. Think about specific situations where you resolved issues or improved customer satisfaction.
✨Communicate Clearly
Practice articulating your thoughts clearly and concisely. Good verbal and written communication skills are essential, so consider doing mock interviews with a friend to refine your delivery.
✨Embrace Adaptability
The job requires a flexible approach to work. Be ready to discuss times when you've had to adapt to changes or tackle unexpected challenges. This will demonstrate your ability to thrive in a dynamic environment.
