At a Glance
- Tasks: Analyse data to inform performance reporting and support continuous improvement.
- Company: Join North Lanarkshire Council, committed to community and innovation.
- Benefits: Enjoy 27 days annual leave, flexible working, and a learning academy for career growth.
- Other info: Guaranteed interviews for disabled applicants and those with care experience.
- Why this job: Make a real impact by analysing customer behaviour and driving service improvements.
- Qualifications: Degree or equivalent in a relevant field with experience in research or business.
The predicted salary is between 30000 - 40000 £ per year.
Based within the Customer Service Hub, you will have a key role in bringing together data, analysis, and information to inform various performance reporting and assessment and continuous improvement processes to support the implementation of The Plan for North Lanarkshire and delivery of the linked Programme of Work.
As an integral part of decision making, you will support the council through the development and monitoring of performance indicators, analysis and interpretation of qualitative and quantitative information and identification of trends and issues. This will involve responsibility for proactive analysis of customer behaviour and contact channel drivers, which will underpin the work of the Customer Services Hub.
With the ability to analyse and interpret performance data and information to identify trends and present clear and concise recommendations, you should be educated to degree/SVQ level 4/HND level or equivalent in a relevant discipline with experience in a research or business-based environment. You will have experience in a performance management and service improvement environment.
The role requires agile working and the ability to travel across North Lanarkshire to support the operational needs of the Hub. The post holder is required to participate in standby rota which supports the work undertaken during out of hours service.
This includes 27 days annual leave and 6 public holidays, and a wide range of benefits available to you. We also have a full package of learning and development through our learning academy LearnNL to help you reach your full potential and further your career.
North Lanarkshire Council are happy to talk flexible working; we operate a Smarter Working Policy. We are a Disability Confident Leader and offer a guaranteed interview to applicants who consider themselves to be disabled, as long as they meet the essential criteria of the person specification/job description.
We have also adopted the Armed Forces Community Covenant to show our support for service personnel, veterans and their families. This means that if you have ever been in care (looked after at home with a social worker, lived with a relative other than your parents, experienced foster, residential or secure care) you are entitled to a guaranteed interview for this post, as long as you meet the essential criteria of the person specification/job description.
Alternative Application Packs can be requested in other formats for example, Large Print, Braille, and Audio.
Data and Intelligence Analyst in Glasgow employer: North Lanarkshire Council
North Lanarkshire Council is an exceptional employer that prioritises employee well-being and professional growth, offering a supportive work culture with flexible working options. With 27 days of annual leave, comprehensive benefits, and access to the LearnNL academy for continuous development, employees are empowered to reach their full potential while contributing to meaningful community initiatives. The council's commitment to inclusivity, including guaranteed interviews for disabled applicants and support for veterans, further enhances its reputation as a progressive workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Data and Intelligence Analyst in Glasgow
✨Tip Number 1
Network like a pro! Reach out to current employees at North Lanarkshire Council through LinkedIn or other platforms. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by researching common questions for Data and Intelligence Analyst roles. We recommend practising your answers with a friend or in front of the mirror to boost your confidence.
✨Tip Number 3
Showcase your analytical skills during the interview. Bring examples of how you've used data to drive decisions or improve processes in previous roles. This will demonstrate your fit for the role!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage with us directly.
We think you need these skills to ace Data and Intelligence Analyst in Glasgow
Some tips for your application 🫡
Know Your Stuff:Before you start writing, make sure you understand the role of a Data and Intelligence Analyst. Familiarise yourself with performance indicators, data analysis, and customer behaviour trends. This will help you tailor your application to show how you can contribute to the Customer Service Hub.
Be Clear and Concise:When you're putting together your application, keep it straightforward. Use clear language and avoid jargon where possible. Highlight your relevant experience and skills in a way that’s easy for us to digest. Remember, we want to see how you can make an impact!
Show Your Passion:Let your enthusiasm shine through! We love candidates who are genuinely excited about the role and the opportunity to support North Lanarkshire's goals. Share why this position matters to you and how you align with our mission.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, you’ll find all the necessary information there to guide you through the process.
How to prepare for a job interview at North Lanarkshire Council
✨Know Your Data
As a Data and Intelligence Analyst, it's crucial to brush up on your data analysis skills. Familiarise yourself with common performance indicators and be ready to discuss how you've used data to inform decisions in previous roles. This will show that you understand the importance of data in driving improvements.
✨Showcase Your Analytical Skills
Prepare examples of how you've analysed qualitative and quantitative information in the past. Be specific about the tools and methods you used, and how your insights led to actionable recommendations. This will demonstrate your ability to interpret data effectively.
✨Understand the Council's Goals
Research North Lanarkshire Council's objectives and The Plan for North Lanarkshire. Being able to articulate how your role as an analyst can support these goals will set you apart. It shows you're not just looking for a job, but are genuinely interested in contributing to the council's mission.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities. Think of scenarios where you've had to analyse customer behaviour or identify trends. Practising your responses will help you feel more confident and articulate during the interview.
