At a Glance
- Tasks: Analyse data to inform performance reporting and support continuous improvement.
- Company: Join North Lanarkshire Council, a supportive and inclusive workplace.
- Benefits: Enjoy 27 days annual leave, flexible working, and extensive learning opportunities.
- Other info: Guaranteed interviews for disabled applicants and those with care experience.
- Why this job: Make a real impact by driving improvements in customer service through data analysis.
- Qualifications: Degree or equivalent in a relevant field with experience in research or business.
The predicted salary is between 30000 - 40000 £ per year.
Based within the Customer Service Hub, you will have a key role in bringing together data, analysis, and information to inform various performance reporting and assessment and continuous improvement processes to support the implementation of The Plan for North Lanarkshire and delivery of the linked Programme of Work.
As an integral part of decision making, you will support the council through the development and monitoring of performance indicators, analysis and interpretation of qualitative and quantitative information and identification of trends and issues. This will involve responsibility for proactive analysis of customer behaviour and contact channel drivers, which will underpin the work of the Customer Services Hub.
With the ability to analyse and interpret performance data and information to identify trends and present clear and concise recommendations, you should be educated to degree/SVQ level 4/HND level or equivalent in a relevant discipline with experience in a research or business-based environment. You will have experience in a performance management and service improvement environment.
The role requires agile working and the ability to travel across North Lanarkshire to support the operational needs of the Hub. The post holder is required to participate in standby rota which supports the work undertaken during out of hours service.
This includes 27 days annual leave and 6 public holidays, and a wide range of benefits available to you. We also have a full package of learning and development through our learning academy LearnNL to help you reach your full potential and further your career.
North Lanarkshire Council are happy to talk flexible working, we operate a Smarter Working Policy. We are a Disability Confident Leader and offer a guaranteed interview to applicants who consider themselves to be disabled, as long as they meet the essential criteria of the person specification/job description.
The Council recognises that work is an important part of adult life and is critical to our wellbeing and shaping how we live.
Data Analysis and Intelligence Analyst in Glasgow employer: North Lanarkshire Council
North Lanarkshire Council is an exceptional employer that prioritises employee well-being and professional growth, offering a comprehensive benefits package including 27 days of annual leave and flexible working options. With a strong commitment to continuous improvement and community support, employees are encouraged to develop their skills through the LearnNL academy, ensuring a fulfilling career path in a collaborative and inclusive work environment.
StudySmarter Expert Advice🤫
We think this is how you could land Data Analysis and Intelligence Analyst in Glasgow
✨Tip Number 1
Network like a pro! Reach out to current employees at North Lanarkshire Council through LinkedIn or other platforms. Ask them about their experiences and any tips they might have for the application process.
✨Tip Number 2
Prepare for the interview by researching common questions for data analysis roles. We recommend practising your answers with a friend or in front of a mirror to boost your confidence.
✨Tip Number 3
Showcase your skills! Bring along examples of your previous work or projects that demonstrate your analytical abilities. This will help you stand out and show how you can contribute to the Customer Services Hub.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the info you need about the role and benefits right there.
We think you need these skills to ace Data Analysis and Intelligence Analyst in Glasgow
Some tips for your application 🫡
Get to Know the Role:Before you start writing, take a good look at the job description. Understand what the Data Analysis and Intelligence Analyst role entails and think about how your skills match up. This will help us tailor your application to show you're the perfect fit!
Show Off Your Skills:When you're writing your application, make sure to highlight your experience in data analysis and performance management. Use specific examples from your past work to demonstrate how you've successfully tackled similar challenges. We want to see your strengths shine through!
Keep It Clear and Concise:We love a well-structured application! Make sure your writing is clear and to the point. Avoid jargon unless it's relevant, and break up your text with headings or bullet points where possible. This makes it easier for us to read and understand your qualifications.
Apply Through Our Website:Don't forget to submit your application through our website! It's the best way to ensure we receive all your details correctly. Plus, it shows you're keen on joining our team at StudySmarter. We can't wait to see what you've got!
How to prepare for a job interview at North Lanarkshire Council
✨Know Your Data
Before the interview, brush up on your data analysis skills. Familiarise yourself with common performance indicators and how they relate to customer behaviour. Being able to discuss specific examples of how you've used data to inform decisions will impress the interviewers.
✨Showcase Your Experience
Prepare to talk about your previous roles in performance management and service improvement. Have concrete examples ready that demonstrate your ability to analyse qualitative and quantitative information, and how you've identified trends or issues in past projects.
✨Understand the Council's Goals
Research North Lanarkshire Council's objectives and The Plan for North Lanarkshire. Showing that you understand their mission and how your role as a Data Analysis and Intelligence Analyst fits into their broader goals will highlight your commitment and enthusiasm for the position.
✨Be Ready for Agile Working Questions
Since the role requires agile working, be prepared to discuss your flexibility and adaptability. Think of examples where you've successfully managed changing priorities or worked across different locations, as this will demonstrate your readiness for the operational needs of the Hub.
