At a Glance
- Tasks: Assist customers with inquiries via phone, email, and social media.
- Company: Join North Lanarkshire Council, a leading local authority in Scotland.
- Benefits: Enjoy 27 days annual leave, health benefits, and flexible working options.
- Other info: Great career growth opportunities and commitment to diversity and inclusion.
- Why this job: Shape customer experiences and develop your skills in a supportive environment.
- Qualifications: SVQ2/Higher/National 5 or equivalent required; customer care qualification preferred.
The predicted salary is between 26991 - 28665 £ per year.
INTERNAL APPLICANTS MUST APPLY VIA MYSELF
£26,991 - £28,665 (Pro Rata) 16 Hours
North Lanarkshire Council, as one of Scotland's largest local authorities, is committed to creating prosperity and making North Lanarkshire a great place to live, learn, work, invest and visit. Our first point of contact for many of our customers is the Customer Service Hub in which we have a vacancy for a Customer Service Representative.
The role involves responding to a wide range of enquiries in relation to council services so knowledge of council services is desirable but not essential as full training will be given. Enquiries are mainly received by telephone but will include email and social media enquiries. Our customers are being supported to move towards digital communication channels so this is an exciting time to join our team and shape our customer experience.
To provide the highest level of customer service, you should have experience of working in a busy, customer-focused or contact centre environment. You should have excellent verbal and written communication and IT skills. You will have excellent customer care and call handling skills, with the ability to take ownership for the decisions you make and work effectively as part of a team. You should demonstrate a flexible approach to work, an ability to prioritise tasks and a willingness to learn and evolve with the service as it develops.
An SVQ2/Higher/National 5 or equivalent level qualification is essential. A customer care qualification is desirable.
Work Pattern:
- Saturday and Sunday - alternate dayshift and backshift
- Week 1 - Dayshift 8am - 5pm
- Week 2 - Backshift - 3pm - 00:00
Working here at North Lanarkshire Council, if you're considering a career with us, you'll be keen to know what's in it for you. We have a great package of benefits available, from health and wellbeing to finances and family. This includes 27 days annual leave and 6 public holidays, and a wide range of benefits available to you.
We also have a full package of learning and development through our learning academy LearnNL to help you reach your full potential and further your career.
North Lanarkshire Council are Happy to Talk Flexible Working, we operate a Smarter Working Policy.
North Lanarkshire Council has reached its current allocation of Certificates of Sponsorship and, as a result, we are unable to provide visa sponsorship at this time.
We are a Disability Confident Leader and offer a guaranteed interview to applicants who consider themselves to be disabled, as long as they meet the essential criteria of the person specification/job description.
We have also adopted the Armed Forces Community Covenant to show our support for service personnel, veterans and their families. We offer a guaranteed interview for service leavers, spouses, reservists and veterans, as long as they meet the essential criteria of the person specification/job description.
North Lanarkshire Council is committed to #KeepingThePromise. This means that if you have ever been in care (looked after at home with a social worker, lived with a relative other than your parents, experienced foster, residential or secure care) you are entitled to a guaranteed interview for this post, as long as you meet the essential criteria of the person specification/job description.
The Plan for North Lanarkshire is to be the place to live, learn, work, invest and visit. The Council recognises that work is an important part of adult life and is critical to our wellbeing and shaping how we live.
Alternative Application Packs can be requested in other formats for example, Large Print, Braille, and Audio. To request an alternative Application Pack please phone 01698 403151.
***PLEASE NOTE WE DO NOT ACCEPT CVS IN PLACE OF THE APPLICATION FORM. TO BE CONSIDERED FOR THIS VACANCY YOU MUST ENSURE AN APPLICATION FORM IS SUBMITTED. ANY CV SUBMISSIONS WILL BE DISREGARDED.***
Customer Service Representative (3 Posts) (Part Time) - REQ06077 - 474768 in Glasgow employer: North Lanarkshire Council
North Lanarkshire Council is an excellent employer, offering a supportive work environment that prioritises employee wellbeing and development. With a comprehensive benefits package including 27 days of annual leave, flexible working options, and access to the LearnNL academy for personal growth, employees are encouraged to thrive both personally and professionally. Joining our Customer Service Hub means being part of a dynamic team dedicated to enhancing the customer experience in a vibrant community.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative (3 Posts) (Part Time) - REQ06077 - 474768 in Glasgow
✨Tip Number 1
Get to know the company! Research North Lanarkshire Council and their services. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of customer interaction, try role-playing common customer service scenarios with a friend or family member to boost your confidence.
✨Tip Number 3
Be ready to showcase your flexibility! The job requires a willingness to adapt, so think of examples from your past experiences where you've successfully handled changes or challenges.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re tech-savvy and ready for the digital communication shift!
We think you need these skills to ace Customer Service Representative (3 Posts) (Part Time) - REQ06077 - 474768 in Glasgow
Some tips for your application 🫡
Know the Role:Before you start your application, take a good look at the job description. Understanding what North Lanarkshire Council is looking for in a Customer Service Representative will help you tailor your application to highlight your relevant skills and experiences.
Be Clear and Concise:When filling out the application form, make sure your answers are clear and to the point. Use simple language and avoid jargon. This will make it easier for the hiring team to see how you fit the role.
Show Your Customer Service Skills:Since this role is all about customer service, don’t forget to showcase your experience in this area. Share specific examples of how you've handled customer inquiries or resolved issues in the past to demonstrate your skills.
Apply Through Our Website:Remember, we want you to apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll find all the information you need about the role and the application process there.
How to prepare for a job interview at North Lanarkshire Council
✨Know Your Council Services
Familiarise yourself with the services offered by North Lanarkshire Council. Even though full training will be provided, having a basic understanding of what the council does will show your enthusiasm and commitment to the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you successfully handled customer inquiries or resolved issues. Highlight your ability to take ownership of decisions and work effectively in a team, as these are key traits for a Customer Service Representative.
✨Practice Your Communication Skills
Since the role involves responding to enquiries via phone, email, and social media, practice articulating your thoughts clearly and concisely. Consider doing mock interviews with friends or family to build your confidence.
✨Be Ready to Adapt
Demonstrate your flexibility and willingness to learn during the interview. Discuss how you've adapted to changes in previous roles and express your excitement about evolving with the service as it develops.
