At a Glance
- Tasks: Join our team to help residents access essential services and entitlements.
- Company: North Lanarkshire Council, committed to community support and flexible working.
- Benefits: 27 days annual leave, public holidays, and a range of employee benefits.
- Other info: Flexible hybrid working model with excellent learning and development opportunities.
- Why this job: Make a real difference in your community while developing your career.
- Qualifications: Moderate administrative experience and strong communication skills required.
The predicted salary is between 30000 - 40000 € per year.
We're looking for committed and motivated individuals to join our Revenues or Benefits Teams, helping to deliver essential services to the residents of North Lanarkshire. You'll be part of a supportive, customer‐focused team working together to help residents access their entitlements and to ensure the council tax bill is collected fairly and accurately. This role is based between the Civic Centre, Motherwell and home, operating under our hybrid working model.
Depending on your placement, you will work within either the Benefits Service or the Revenue Service, playing an important role in providing high quality, frontline services.
Benefits Service Responsibilities:- Processing Housing Benefit and Council Tax Reduction claims in line with current legislation.
- Assessing and administering Discretionary Housing Payments.
- Administering Free School Meal and Blue Badge applications.
- Administering Council Tax and Business Rates.
- Maintaining accounts for changes in liability, reliefs, exemptions, and discounts.
- Processing applications under the Scottish Welfare Fund, including Crisis Grants and Community Care Grants, in accordance with Scottish Government guidance.
By working together, you will help deliver a joined up and effective service for our communities.
We are looking for people with moderate, relevant administrative experience, experience of dealing directly with the public, good working knowledge of Microsoft Office applications, strong communication, literacy, and numeracy skills and a positive, proactive approach, with the ability to work independently and as part of a team.
An IRRV Revenue or Benefits Technician qualification or equivalent, experience using Open Revenues software, processing claims and a knowledge of document image processing would be desirable.
Monday - Thursday: 08:45am - 16:45pm. This includes 27 days annual leave and 6 public holidays, and a wide range of benefits available to you. We also have a full package of learning and development through our learning academy LearnNL to help you reach your full potential and further your career.
North Lanarkshire Council are Happy to Talk Flexible Working, we operate a Smarter Working Policy.
We are a Disability Confident Leader and offer a guaranteed interview to applicants who consider themselves to be disabled, as long as they meet the essential criteria of the person specification/job description. We have also adopted the Armed Forces Community Covenant to show our support for service personnel, veterans and their families.
Alternative Application Packs can be requested in other formats for example, Large Print, Braille, and Audio.
Benefits Specialist - Hybrid - Flexible in Glasgow employer: North Lanarkshire Council
North Lanarkshire Council is an excellent employer, offering a supportive and customer-focused work environment where employees can make a meaningful impact on the lives of local residents. With a hybrid working model, generous annual leave, and a commitment to employee development through the LearnNL academy, staff are empowered to grow their careers while enjoying a healthy work-life balance. The council's inclusive policies, such as the Disability Confident Leader status and support for service personnel, further enhance its reputation as a progressive and caring workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Benefits Specialist - Hybrid - Flexible in Glasgow
✨Tip Number 1
Network like a pro! Reach out to current or former employees of North Lanarkshire Council on LinkedIn. Ask them about their experiences and any tips they might have for landing a role in the Revenues or Benefits Teams.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of housing benefits and council tax regulations. We recommend checking out resources that cover the latest legislation to show you’re on top of your game!
✨Tip Number 3
Practice your communication skills! Since this role involves dealing directly with the public, consider doing mock interviews with friends or family to get comfortable discussing your experience and how you can help residents.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the info you need about the role and the benefits of working with us.
We think you need these skills to ace Benefits Specialist - Hybrid - Flexible in Glasgow
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experience align with the Benefits Specialist role. We want to see how you can contribute to our supportive, customer-focused team!
Showcase Relevant Experience:Don’t forget to mention any relevant administrative experience or direct public interaction you've had. We’re looking for individuals who can hit the ground running, so let us know what you’ve done that relates to processing claims or working with the public.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate straightforward communication, so make sure your key points stand out and are easy to read. Remember, we want to get to know you quickly!
Apply Through Our Website:We encourage you to apply through our website for a smooth application process. It’s the best way to ensure your application gets to us directly, and you’ll find all the info you need about the role there too!
How to prepare for a job interview at North Lanarkshire Council
✨Know Your Stuff
Make sure you understand the key responsibilities of a Benefits Specialist. Familiarise yourself with Housing Benefit, Council Tax Reduction claims, and the relevant legislation. This will help you answer questions confidently and show that you're serious about the role.
✨Show Off Your People Skills
Since this role involves dealing directly with the public, be prepared to discuss your experience in customer service. Think of examples where you've helped someone resolve an issue or provided excellent service. This will demonstrate your ability to communicate effectively and work well in a team.
✨Get Tech-Savvy
Brush up on your Microsoft Office skills and any relevant software like Open Revenues. If you have experience with document image processing, be ready to talk about it. Showing that you're comfortable with technology will give you an edge in the interview.
✨Ask Thoughtful Questions
Prepare some questions to ask at the end of the interview. This could be about the team dynamics, training opportunities, or how success is measured in the role. Asking insightful questions shows your interest in the position and helps you determine if it's the right fit for you.
