At a Glance
- Tasks: Join our team to help residents access essential services and manage council tax fairly.
- Company: North Lanarkshire Council, committed to community support and flexible working.
- Benefits: 27 days annual leave, public holidays, and extensive learning opportunities.
- Other info: Flexible working options and guaranteed interviews for eligible applicants.
- Why this job: Make a real difference in your community while developing your career.
- Qualifications: Moderate administrative experience and strong communication skills required.
The predicted salary is between 30000 - 40000 € per year.
We are looking for committed and motivated individuals to join our Revenues or Benefits Teams, helping to deliver essential services to the residents of North Lanarkshire. You will be part of a supportive, customer‐focused team working together to help residents access their entitlements and to ensure the council tax bill is collected fairly and accurately. This role is based between the Civic Centre, Motherwell and home, operating under our hybrid working model.
Depending on your placement, you will work within either the Benefits Service or the Revenue Service, playing an important role in providing high quality, frontline services.
Benefits Service Responsibilities:- Processing Housing Benefit and Council Tax Reduction claims in line with current legislation.
- Assessing and administering Discretionary Housing Payments.
- Administering Free School Meal and Blue Badge applications.
- Administering Council Tax and Business Rates.
- Maintaining accounts for changes in liability, reliefs, exemptions, and discounts.
- Processing applications under the Scottish Welfare Fund, including Crisis Grants and Community Care Grants, in accordance with Scottish Government guidance.
By working together, you will help deliver a joined up and effective service for our communities.
We are looking for people with moderate, relevant administrative experience, experience of dealing directly with the public, good working knowledge of Microsoft Office applications, strong communication, literacy, and numeracy skills, and a positive, proactive approach, with the ability to work independently and as part of a team.
An IRRV Revenue or Benefits Technician qualification or equivalent, experience using Open Revenues software, processing claims, and a knowledge of document image processing would be desirable.
Monday - Thursday: 08:45am - 16:45pm. This includes 27 days annual leave and 6 public holidays, and a wide range of benefits available to you. We also have a full package of learning and development through our learning academy LearnNL to help you reach your full potential and further your career.
North Lanarkshire Council are happy to talk flexible working; we operate a Smarter Working Policy.
We are a Disability Confident Leader and offer a guaranteed interview to applicants who consider themselves to be disabled, as long as they meet the essential criteria of the person specification/job description. We have also adopted the Armed Forces Community Covenant to show our support for service personnel, veterans, and their families.
Alternative Application Packs can be requested in other formats for example, Large Print, Braille, and Audio. To request an alternative Application Pack please phone 01698 403151.
Benefits Officer - Homebased in Glasgow employer: North Lanarkshire Council
North Lanarkshire Council is an excellent employer, offering a supportive and customer-focused work environment that prioritises the well-being of its employees. With a hybrid working model, generous annual leave, and a commitment to professional development through the LearnNL academy, staff have ample opportunities for growth while making a meaningful impact in their community. The council's inclusive policies, such as guaranteed interviews for disabled applicants and support for veterans, further enhance its reputation as a progressive and caring workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Benefits Officer - Homebased in Glasgow
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working in local councils or similar roles. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by researching common questions for Benefits Officer roles. Think about how your experience aligns with the responsibilities mentioned in the job description, and be ready to share specific examples.
✨Tip Number 3
Show off your skills! If you have experience with Microsoft Office or any relevant software, be sure to highlight that during your conversations. Practical examples of how you've used these tools can really impress.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Benefits Officer - Homebased in Glasgow
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experience align with the Benefits Officer role. We want to see how you can contribute to our supportive, customer-focused team!
Showcase Relevant Experience:Don’t forget to mention any relevant administrative experience or customer service roles you've had. We’re looking for individuals who can hit the ground running, so let us know what you’ve done that relates to processing claims or dealing with the public.
Be Clear and Concise:When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your strengths!
Apply Through Our Website:Remember to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at North Lanarkshire Council
✨Know Your Stuff
Make sure you understand the key responsibilities of a Benefits Officer. Familiarise yourself with Housing Benefit, Council Tax Reduction claims, and the relevant legislation. This will show your commitment and help you answer questions confidently.
✨Showcase Your Skills
Highlight your administrative experience and customer service skills during the interview. Be ready to share specific examples of how you've dealt with the public and resolved issues effectively. This will demonstrate your suitability for the role.
✨Get Tech-Savvy
Brush up on your Microsoft Office skills and any relevant software like Open Revenues. If you have experience with document image processing, be sure to mention it. Being tech-savvy is crucial for this position, so show them you’re up to speed!
✨Ask Thoughtful Questions
Prepare some insightful questions about the team dynamics and the hybrid working model. This shows your interest in the role and helps you gauge if the company culture aligns with your values. Plus, it makes for a more engaging conversation!
